BPO & Call Centre Jobs in Durban
Your complete guide to finding call centre work in Durban — salaries, top employers, entry requirements, and how to get hired in 2026.
Entry Salary
R5,500–R8,000/mo
Senior Salary
Up to R80,000/mo
Local Employers
14+ companies
Available Roles
8+ role types
BPO Roles Available in Durban
Call Centre Agent
R5,500–R8,000/month
Outbound Sales Agent
R5,000–R7,000/month + commission
Collections Agent
R6,000–R9,000/month
Team Leader
R14,000–R18,000/month
Quality Assurance Analyst
R10,000–R14,000/month
Workforce Management Analyst
R12,000–R18,000/month
Chat Support Agent
R6,000–R9,000/month
Technical Support Agent
R7,000–R11,000/month
Top BPO Employers in Durban
Merchants
5,000+
One of Africa's largest BPO providers, part of the Dimension Data group. Specialises in customer experience management for international brands.
Teleperformance
3,000+
The world's largest BPO company operating in 91 countries. South African offices handle customer service for major tech and retail brands.
CCI (Customer Contact Intelligence)
3,500+
South African BPO focused on customer management, debt collection, and sales across financial services and telecoms.
iContact BPO
2,500+
Fast-growing South African BPO provider handling UK and international customer service accounts from Cape Town and Durban.
Careerbox
Training provider
Social enterprise focused on training unemployed youth for BPO careers. Partners with major call centres to place graduates in jobs.
Vodacom Contact Centre
5,000+ (contact centre ops)
South Africa's largest mobile network with in-house and outsourced call centres handling 40+ million subscriber queries.
Nutun
5,000+
Formerly part of Transaction Capital, Nutun runs large-scale customer management, collections, and sales operations for financial services and telecoms clients across South Africa.
Sigma Connected
3,000+
Fast-growing outsourcer running UK-facing customer service, collections, and vulnerable-customer support from Cape Town and Durban. Multiple award-winning workplace.
Ignition Group (iGnition CX)
3,000+
Durban-headquartered customer experience and sales group serving local and US markets, with offices in Johannesburg and Cape Town. Strong technology and telecoms focus.
CallForce
2,000+
Award-winning South African contact-centre specialist delivering customer service and sales for local and international clients, with operations expanded into Asia, Australia, the UK and US.
Talksure
1,000+
Umhlanga-based contact centre specialising in insurance and financial-services sales and value-added products, a key employer in the Durban BPO corridor.
Hollywoodbets
5,000+ (group)
Umhlanga-headquartered betting and gaming group running one of KZN's largest in-house contact and customer-support operations, handling high-volume customer queries around the clock.
Clever Call
200+
Specialist contact centre operating between Durban and Manchester, delivering UK-facing customer service and sales campaigns.
Orynex BPO
200+
Durban North-based business-process outsourcer providing customer service, sales and back-office support for local and international clients.
How to Get a Call Centre Job in Durban
Prepare Your CV
Keep it to 2 pages max. Highlight any customer service experience, computer skills, and languages you speak. Even informal experience counts — retail, reception, or volunteer work.
Apply to Multiple Companies
Don't wait for one response. Apply to at least 5–10 BPO companies in Durban. Check company career pages, Indeed, and ShiftMate for openings.
Prepare for Assessments
Practice typing (aim for 30+ WPM), brush up on English comprehension, and prepare for role-play scenarios. Most companies test these during recruitment.
Try ShiftMate's Trial Shifts
Skip the traditional interview process. ShiftMate lets you do a paid trial shift where you prove your skills on the job. Employers see you in action — no CV pile to compete with.
Frequently Asked Questions
How do I get a call centre job in Durban with no experience?
What is the average call centre salary in Durban?
Which are the best call centres to work for in Durban?
Are there work from home call centre jobs in Durban?
What assessments do call centres in Durban use?
Ready to Start Your BPO Career in Durban?
Join ShiftMate and get matched with call centre opportunities through paid trial shifts. No endless interviews — prove your skills and get hired.
Create Your Free ProfileSouth Africa's call-centre talent marketplace
The fast, smart way for top BPOs and call-centre operators to discover and connect with South Africa's best pre-assessed agents — filtered by province.
Get discovered by top operators
Sign up free, prove your skills, and get matched with call-centres hiring across South Africa.
Join as a candidateDiscover work-ready talent
Browse and filter pre-assessed candidates by province, and connect directly — no middleman, no agency fees.
Hire talent
Get New Jobs Sent Straight to Your Phone
Stop scrolling job boards. We'll send the best local retail, call centre and healthcare jobs via WhatsApp or SMS — free.
Trusted by 12,000+ workers