How to Apply at Telesure / 1Life Johannesburg 2026

If you're looking for work in Johannesburg's Dainfern and Fourways area, Telesure Group — which includes the 1Life insurance brand — is one of the largest and most consistent employers of frontline, call centre, and insurance sales staff in Gauteng. With hundreds of agents employed across their Riverglades and Dainfern campuses, they hire regularly and at scale, making this a realistic target employer for Matric holders and recent graduates alike.

This guide gives you the full picture: what roles are available, what Telesure and 1Life actually look for in candidates, what you'll earn, how the application process works step by step, and how to get yourself noticed. Whether you're applying fresh out of school or coming from another call centre, this is the most complete resource you'll find.

Who Is Telesure Group and What Is 1Life?

Telesure Investment Holdings is one of South Africa's largest direct insurance groups. Founded in 1998, the group operates a portfolio of well-known brands including 1Life Insurance, Budget Insurance, 1st for Women, dialdirect, Hippo.co.za, and Virseker.

Their primary operational campus is located in Dainfern, Fourways, Johannesburg — a purpose-built, large-scale office environment that houses thousands of employees. 1Life, the group's life insurance arm, operates largely from the same campus and handles direct-to-consumer life, disability, and funeral cover sales and administration.

For job seekers, this matters for two reasons. First, the sheer scale of the operation means they hire consistently throughout the year — this isn't a company that recruits once and stops. Second, working for Telesure or 1Life gives you FAIS-regulated insurance experience on your CV, which is a genuine career asset in the South African financial services sector.

Types of Jobs Available at Telesure / 1Life

Telesure and 1Life hire across a wide range of functions. Most entry-level vacancies are in sales and service, but there are also support, technology, and specialist roles for experienced candidates.

Frontline and Call Centre Roles

• Outbound Sales Consultant — selling life, funeral, or short-term insurance products telephonically to leads
• Inbound Sales Consultant — handling incoming enquiries and converting them to policies
• Customer Service Agent — policy queries, amendments, and retention calls
• Claims Consultant — processing and managing insurance claims
• Retentions Consultant — saving policies at risk of lapsing
• Collections Agent — managing premium payment queries and arrears

Support and Specialist Roles

• Quality Assurance Analyst — monitoring calls for compliance and quality
• Team Leader / Supervisor — managing a team of consultants, typically 10–15 agents
• Training and Development Facilitator — onboarding and upskilling new staff
• Actuarial and Underwriting Roles — for qualified professionals
• IT and Systems Support — technical support across the group's platforms
• HR, Finance, and Marketing — corporate support functions based at Dainfern

The highest volume of hiring at any given time is almost always in outbound and inbound sales and customer service. These are the roles most likely to be open when you apply, and they're the fastest route into the group.

Minimum Requirements to Apply at Telesure / 1Life

Requirements vary by role, but for frontline positions the baseline is consistent across the group.

Non-Negotiable Requirements (All Frontline Roles)

• Matric certificate (Grade 12) — no equivalency; the actual certificate is required
• Clear criminal record — Telesure conducts criminal background checks as part of the process
• South African ID (green barcoded ID book or smart card)
• Fluency in English — additional languages (Zulu, Sotho, Afrikaans) are an advantage for certain brands
• Computer literacy — basic MS Office and the ability to navigate CRM systems

Preferred (But Not Always Essential)

• Previous call centre experience (6–12 months minimum for experienced roles)
• Insurance or financial services experience
• RE5 (Regulatory Examination for Representatives) — Telesure often assists candidates in completing this while employed
• NQF4 or NQF5 qualification in Long-Term or Short-Term Insurance — again, often facilitated in-house

One important detail: because Telesure and 1Life are regulated by the FSCA (Financial Sector Conduct Authority), all advice and sales roles must comply with FAIS Fit and Proper requirements. This means candidates need to meet minimum qualification criteria over time. Telesure has a well-established in-house training academy that takes new entrants through this process, which is one of the genuine benefits of working for a large insurance group rather than a smaller operation.

Telesure / 1Life Salary Ranges in 2026

Salaries at Telesure and 1Life are competitive within the direct insurance sector. Here's a realistic breakdown based on role and experience level. Note that commission structures mean take-home pay can vary significantly — a strong sales consultant on commission will consistently out-earn the basic salary figures below.

You can also check what you could earn in similar financial services roles using ShiftMate's free salary calculator — useful for benchmarking before your interview.

How to Apply at Telesure / 1Life: Step-by-Step

The application process at Telesure is structured and moves in clear stages. Understanding each stage in advance puts you in a better position than the majority of applicants who go in blind.

Step 1: Find the Right Vacancy

Start by browsing current openings. You have two main options:

• Visit careers.telesure.net — the group's official careers portal, which lists all vacancies across their brands
• Use ShiftMate's Telesure / 1Life careers hub to find curated vacancies and apply through a streamlined process

Filter by brand (1Life, Budget Insurance, dialdirect, etc.) and by function (sales, service, claims). Don't apply for roles outside your experience level — rather apply for the right entry point and grow from there.

Step 2: Prepare Your Application Documents

Before you submit, make sure you have all of the following ready in PDF format:

• Updated CV (2 pages maximum — see checklist below)
• Certified copy of your Matric certificate
• Certified copy of your South African ID
• Any relevant qualifications (NQF certificates, RE5 if completed)
• Reference contact details from previous employers (direct line managers preferred)

Step 3: Submit Your Online Application

Complete the online application form in full. Telesure's system will ask you to upload documents and answer screening questions about your experience, availability, and salary expectations. Answer these honestly and specifically — vague answers ("I am a hard worker") are filtered out at this stage.

Step 4: Telephonic Screening Interview

If your application passes the initial screening, a recruiter from Telesure's internal HR team will call you for a 10–15 minute telephonic interview. This is primarily a voice assessment for call centre roles — they're evaluating your communication, tone, energy, and basic understanding of what the role involves.

Be in a quiet space, speak clearly, and have your CV in front of you. Don't answer from a noisy taxi or shopping centre.

Step 5: Psychometric and Aptitude Assessments

Successful telephonic candidates are invited to complete online psychometric assessments. These typically include:

• Numerical reasoning (basic calculations and pattern recognition)
• Verbal reasoning (comprehension and written communication)
• Personality profiling (assessing fit for sales or service environments)

Telesure uses these assessments to predict on-the-job performance. There's no specific way to "pass" the personality assessment — answer honestly. For numerical and verbal tests, practice beforehand using free resources like SHL's practice tests or similar.

Step 6: Panel or Competency-Based Interview

Shortlisted candidates attend a formal interview — either in person at the Dainfern campus or via video call. This is typically a panel interview with a hiring manager and an HR representative. Expect competency-based questions using the STAR format (Situation, Task, Action, Result).

Common questions at this stage include scenarios around handling a difficult customer, meeting sales targets under pressure, and how you've handled rejection or failure in a previous role.

Step 7: Background Checks and Offer

If you pass the interview, Telesure will initiate criminal record verification and reference checks. This can take 5–10 business days. Do not hand in your notice at a current job until you have a written offer letter in hand.

Once checks are cleared, you'll receive a formal offer of employment with your start date and training schedule. Onboarding at Telesure typically includes a structured classroom training period (often 4–6 weeks for sales roles) before you go live on the floor.

What Shifts Will You Work?

Telesure and 1Life operate extended hours to serve customers across different time zones and lifestyle patterns. Expect the following:

• Core hours: Monday to Friday, 08:00–17:00 or 08:00–19:00 depending on the campaign
• Saturday shifts: Most sales and service roles include rotational Saturday shifts (typically 08:00–13:00 or 08:00–14:00)
• Sunday: Generally not required for most frontline roles, though some campaigns differ
• Public holidays: Some campaigns operate on public holidays on a rotational basis — this is compensated in line with the Basic Conditions of Employment Act (BCEA)

Shift rosters are usually published monthly. When interviewing, ask specifically about the shift pattern for the team you're joining — it varies by brand and campaign.

Getting to Telesure / 1Life in Dainfern, Fourways

The Telesure campus is located in Dainfern, Fourways, which is one of the more challenging areas to reach via public transport from central Johannesburg. Planning your commute in advance is essential — arriving late to an interview or your first day is not recoverable at this employer.

By Taxi

From Park Station taxi rank in central Johannesburg, take a taxi heading to Fourways. Alight at Fourways Mall (a major landmark on William Nicol Drive). From Fourways Mall, you'll need a second minibus taxi or an Uber/Bolt to reach the Dainfern / Riverglades office park — the distance is approximately 3–4 km and not walkable safely.

From Sandton taxi rank (near the Gautrain station), taxis heading to Fourways are frequent during peak hours. This is often a faster route for candidates coming from the south or east of Johannesburg.

By Gautrain and Bus

Take the Gautrain to Sandton Station, then connect via a Rea Vaya or local taxi to Fourways. The Gautrain Bus also services the Fourways corridor — check the Gautrain Bus Route 7 (Sandton to Fourways) schedule for timing.

By Car or Ride-Hailing

If you're driving, the campus is accessible via William Nicol Drive (M71) or Witkoppen Road. Uber and Bolt are widely available in the area and are the most reliable option for candidates arriving from outside the immediate area. Budget for the cost of a return trip if using ride-hailing — it's worth it for an interview.

Nearby landmark: Dainfern Square Shopping Centre is the closest retail anchor to the campus and is a useful reference point for ride-hailing drivers unfamiliar with the area.

Interview Preparation: What Telesure Really Looks For

Beyond the formal competency questions, Telesure's hiring teams are assessing a few specific things that aren't always obvious to candidates:

• Voice quality and telephone manner — this is a direct insurance sales environment; your voice is your primary tool
• Resilience and rejection tolerance — outbound sales involves high call volumes and frequent rejection; interviewers probe for this directly
• Numerical comfort — you don't need to be a mathematician, but basic premium calculations, percentage understanding, and policy value discussions need to feel natural
• Honesty about your track record — if you have gaps in your employment history or left a previous job on difficult terms, be prepared with a brief, honest, forward-looking explanation
• Genuine interest in the brand — interviewers notice when candidates have done no research. Know the brand you're applying to, what they sell, and who their customers are

If you're also exploring other insurers and BPOs in the Fourways / Randburg / Sandton corridor, it's worth checking out how to apply at Centrevo and how to apply at 3iSolutions — both are realistic alternatives in the same job market.

FAIS and Regulatory Training: What You Need to Know

If you've never worked in insurance before, the regulatory side can feel intimidating. Here's what you actually need to understand:

The Financial Advisory and Intermediary Services Act (FAIS) requires anyone who gives financial advice or sells financial products to meet Fit and Proper requirements — including qualifications, experience, and good standing. For a new entrant, this means you need to work toward your NQF Level 4 or 5 insurance qualification and pass the RE5 regulatory examination within a set timeframe.

Telesure's training academy handles this for most new hires. You'll be enrolled in the relevant qualification and exam prep as part of your onboarding. This is a genuine career benefit — qualifications that would cost you tens of thousands of rands privately are funded by your employer while you earn a salary.

For more information on FAIS requirements, the FSCA's official guidance is available at www.fsca.co.za.

Why Telesure and 1Life Are Worth Targeting in 2026

South Africa's direct insurance market continues to grow despite broader economic pressure. According to the Association for Savings and Investment South Africa (ASISA), the life insurance sector pays out billions in claims annually and maintains strong policyholder numbers — meaning the underlying business that drives demand for consultants remains resilient.

For job seekers, the practical value of working at Telesure or 1Life is this: you gain FAIS-regulated experience, employer-funded qualifications, and a recognisable name on your CV that opens doors across the broader financial services sector. These are not generic call centre credentials — they're regulated financial services credentials.

The group also has a reputation for internal promotion. Many Team Leaders and QA Analysts at Telesure started as consultants. The progression path is real, not just a recruiting line.

If you want to browse other job opportunities in Johannesburg across sectors while you wait to hear back from Telesure, ShiftMate lists current vacancies across financial services, logistics, hospitality, and retail.

Ready to Apply?

The Telesure / 1Life campus in Dainfern is one of Johannesburg's most active hiring destinations for frontline workers with Matric and a strong work ethic. The application process is structured but very manageable if you prepare correctly.

Start by checking what's currently open — visit ShiftMate's hub for Telesure / 1Life vacancies to see live roles and apply directly. For broader Johannesburg (Dainfern / Riverglades) job opportunities, ShiftMate lists hundreds of active vacancies updated regularly across all major employers in the area.

Your next step is simple: get your documents ready, research the brand you're applying to, and submit your application today. The companies that hire at scale in Dainfern fill their classes quickly — don't wait until you see the vacancy close.