How to Get to Port Shepstone
Transport Hub
Port Shepstone CBD / Shelly Centre
Route
Main taxi route along N2 connects to Durban with regular services. Local taxis circulate between Port Shepstone CBD, Shelly Centre and surrounding areas. No train service but well-connected by road transport.
Taxi Cost
R35-R45 from Durban CBD
Landmark
Shelly Centre, Oribi Plaza, Illovo Sugar Mill, various beachfront hotels and guesthouses
Main taxi route along N2 connects to Durban with regular services. Local taxis circulate between Port Shepstone CBD, Shelly Centre and surrounding areas. No train service but well-connected by road transport.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the South Coast area. Actual pay may vary by employer.
Safety Tips for Port Shepstone
Generally safe during business hours around Shelly Centre and main CBD areas with good foot traffic. Exercise normal caution near the river mouth and quieter industrial sections.
How to Get Hired as Call Centre Agent in Port Shepstone
Pro Tip
Emphasize your bilingual abilities in English and isiZulu, as South Coast companies value agents who can serve both local and national customer bases effectively.
Walk-In Friendly?
Yes - Shelly Centre shops and local businesses often accept walk-in applications, especially for retail and hospitality positions during tourist season
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Port Shepstone
Port Shepstone serves as the commercial heart of the South Coast with a mix of retail, sugar processing, and tourism-related employment. The economy relies heavily on seasonal tourism which creates fluctuating job opportunities in hospitality and retail. Local industries include the Illovo sugar operations and various small manufacturing businesses.
Growing Industries:
Where to Eat Near Work
Golden Chicken or the food vendors outside Shelly Centre
Other Roles Available in Port Shepstone
Pro Tip
Emphasize your bilingual abilities in English and isiZulu, as South Coast companies value agents who can serve both local and national customer bases effectively.
Walk-In Friendly?
Yes - Shelly Centre shops and local businesses often accept walk-in applications, especially for retail and hospitality positions during tourist season
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Port Shepstone?
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