Call Centre Team Leader Jobs in Sunderland Ridge 2026 (Immediate Start) | ShiftMate

Looking for call centre team leader jobs in Sunderland Ridge? Big players like Amka Products and Nampak are often on the lookout for skilled team leaders. You could earn R4,800–R6,000/mo, managing teams that handle crucial customer and logistics queries. Apply easily through ShiftMate via WhatsApp – no CV needed to get started!

What It's Like Working as Call Centre Team Leader in Sunderland Ridge

Working as a Call Centre Team Leader in Sunderland Ridge in 2026 means being at the heart of Pretoria's industrial engine. This area hums with the activity of manufacturing, packaging, and logistics, offering stable employment. Most workers commute from nearby townships like Olievenhoutbosch, Atteridgeville, and even the Pretoria CBD, making the taxi ranks a lively hub in the mornings and evenings. The work culture in Sunderland Ridge is generally focused on efficiency and teamwork, supporting the continuous flow of goods and services. Demand for skilled team leaders is steady, especially with the expansion of Icon Industrial Park, which brings new opportunities in warehouse and logistics support. You'll find a strong sense of community among workers, often sharing meals from local food trucks. Sunderland Ridge is a place where hard work is valued and career growth is possible if you show dedication.

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How to Get to Sunderland Ridge

Transport Hub

Sunderland Ridge Informal Rank (Barolong Street & R55)

Route

From Olievenhoutbosch: R15–R20, 15–20 min; From Pretoria CBD: R25–R35, 35–45 min; From Atteridgeville: R22–R30, 30–40 min

Taxi Cost

R15–R20

Landmark

Sunderland Ridge Industrial Park; Icon Industrial Park; 14 Ellman Street, Main Security Gate

Commuting to Sunderland Ridge is mainly by taxi. The Sunderland Ridge Informal Rank (Barolong Street & R55) is your main hub. From Olievenhoutbosch, it's R15–R20 and 15–20 minutes. From Pretoria CBD, expect R25–R35 and 35–45 minutes. Atteridgeville is R22–R30, taking 30–40 minutes. For early shifts, aim to leave extra early as traffic on the R55 can build up quickly.

From the Sunderland Ridge Informal Rank on Barolong Street and the R55, the main industrial parks are a short walk or quick taxi ride. Head towards Mimosa Avenue, which runs through the Sunderland Ridge Industrial Park. Major employment nodes like Amka Products and Nampak are easily visible along this stretch, often with clear signage at their main security gates.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Supervise and motivate a team of call centre agents handling customer queries daily.
Monitor call quality and provide constructive feedback to improve agent performance.
Handle escalated customer complaints, ensuring quick and satisfactory resolutions.
Prepare daily reports on team performance, call volumes, and service levels.
Train new agents on product knowledge, company policies, and call handling procedures.
Coordinate with logistics and production teams to resolve delivery or product issues.
Ensure compliance with company standards and industry regulations in all interactions.
Manage agent schedules and allocate tasks to meet operational demands effectively.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Call Centre Team Leaders in Sunderland Ridge typically work rotating shifts to cover the operational hours of manufacturing and logistics companies. This could mean early morning starts (e.g., 6 AM–3 PM), afternoon shifts (e.g., 10 AM–7 PM), or even some evening shifts until 9 PM. Weekend work is common, often on a rotational basis, ensuring continuous support for clients.

Salary Range

R4,800 – R6,000 per month

The R4,800–R6,000/mo salary range for a Call Centre Team Leader in Sunderland Ridge is based on ShiftMate placement data. Your exact earnings depend on the company size, the complexity of the call centre operations (e.g., FMCG vs. waste management), and your prior experience. Larger, more established companies like Amka might offer closer to the top end. Remember, the national minimum wage for 2026 is R28.79/hr, ensuring a fair baseline for all workers.

In Sunderland Ridge, a Call Centre Team Leader can expect R4,800–R6,000/mo. This is slightly lower than Pretoria CBD (R5,500–R7,000) where corporate roles might pay more, but competitive for industrial areas. Nationally, experienced team leaders might earn R6,000–R8,500.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Pretoria area. Actual pay may vary by employer.

Safety Tips for Sunderland Ridge

Sunderland Ridge is generally safe during the day, especially within the industrial parks. However, after 6 PM, the streets become deserted and very dark. If you're on late shifts, always arrange a staff shuttle or walk in large groups to the R55 taxi pickup points. Avoid the bushy areas near the river boundary, especially after dark, for your safety.

How to Get Hired as Call Centre Team Leader in Sunderland Ridge

Steps to Apply

1Register for free on ShiftMate via WhatsApp; it's quick and no CV is needed.
2Browse available Call Centre Team Leader jobs in Sunderland Ridge on the platform.
3Prepare your SA ID book/smart card and a certified copy for interviews or walk-ins.
4If applying in person, arrive early at factory security gates, ideally before 7 AM.
5Follow up on your ShiftMate application regularly or ask about specific labour brokers.

Pro Tip

For Call Centre Team Leader roles in Sunderland Ridge, a top tip is to arrive early at major factory gates along Mimosa Avenue, like Amka Products, before 7 AM. Enquire directly with security guards about which labour brokers they use for their call centre or logistics support teams, then apply through those agencies immediately. This often gets your application seen faster.

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre team leader earn in Sunderland Ridge?

In Sunderland Ridge, a Call Centre Team Leader can expect to earn between R4,800 and R6,000 per month. This range is based on ShiftMate's placement data and can vary depending on the specific company, the complexity of the call centre operations, and your experience level. Larger manufacturing or logistics firms might offer salaries at the higher end of this scale, reflecting the responsibility of managing a team in a busy industrial environment.

What do I need to get a call centre team leader job in Sunderland Ridge?

To secure a Call Centre Team Leader job in Sunderland Ridge, you'll typically need some prior experience in a call centre environment, ideally in a supervisory or senior agent role. Strong communication skills, leadership potential, and the ability to motivate a team are crucial. You'll also need your South African ID book or smart card, proof of address, and any relevant certificates. Companies in the area value reliability and a proactive attitude.

Who is hiring call centre team leaders in Sunderland Ridge right now?

Sunderland Ridge's growing manufacturing and logistics sectors are always in need of Call Centre Team Leaders. Key employers include Amka Products and Nampak, as well as various waste management and recycling depots. Many large logistics and warehousing companies within the Sunderland Ridge Industrial Park and Icon Industrial Park also hire for these roles to manage their customer service and operational support teams. Check ShiftMate for the latest openings.

How do I apply for call centre team leader jobs in Sunderland Ridge?

The easiest way to apply for Call Centre Team Leader jobs in Sunderland Ridge is through ShiftMate via WhatsApp – it’s free and you don't need a CV to start. Alternatively, many companies in the industrial parks still accept walk-in applications. Arrive early, ideally before 7 AM, at the security gates of major factories along Mimosa Avenue with your SA ID and certified copies. Ask security about any specific labour brokers they use.

What are the working hours for a call centre team leader in Sunderland Ridge?

Working hours for a Call Centre Team Leader in Sunderland Ridge typically involve rotating shifts to ensure continuous coverage for manufacturing and logistics operations. This often includes early morning shifts (e.g., 6 AM), afternoon shifts, and sometimes evening shifts that can extend until 9 PM. Weekend work is also common, usually on a rotational basis, to support the 24/7 nature of some industrial businesses in the area.

Is Sunderland Ridge safe to work in?

Sunderland Ridge is generally safe during daytime working hours, especially within the well-lit industrial parks. However, safety becomes a concern after 6 PM when the industrial streets become deserted and very dark. If you work late shifts, it's crucial to arrange staff transport or walk in large groups to the main R55 taxi pickup points. Always avoid the bushy areas near the river boundary, particularly after dark, for your personal safety.

Job Market in Sunderland Ridge

Sunderland Ridge's economy is powered by FMCG manufacturing, packaging, and logistics. This drives consistent demand for Call Centre Team Leaders, who are crucial for managing customer service, order processing, and delivery coordination for these industries. The continuous expansion ensures stable, growing opportunities in these vital sectors.

Growing Industries:

FMCG Manufacturing, Packaging, Waste Management, Logistics

Notable Employers in the Area:

Amka Products, Nampak / Packaging Plants, Waste Management & Recycling Depots

Where to Eat Near Work

For lunch in Sunderland Ridge, you're spoiled for choice with food trucks and informal vendors outside major factory gates, especially near Amka Products. A hearty plate of pap, beef stew, and cabbage costs about R35 to R45. Inside the industrial parks, tuck shops offer cheap pies and cooldrinks, perfect for a quick and affordable meal.

Food trucks and informal vendors set up daily outside major factory gates, especially near Amka Products. A hearty plate of pap, beef stew, and cabbage costs about R35 to R45. Several tuck shops inside the industrial parks sell cheap pies.