Call Centre Agent Jobs in Rooihuiskraal 2026 (Immediate Start) | ShiftMate

Looking for call centre agent jobs in Rooihuiskraal? ShiftMate connects you to opportunities with leading logistics and retail companies like DSV and Builders Warehouse. Earn between R5,200 and R8,500 per month. Many roles focus on customer support for distribution and warehousing. Apply easily through ShiftMate via WhatsApp – no CV needed to get started, just your SA ID. Your next job is waiting!

What It's Like Working as Call Centre Agent in Rooihuiskraal

Working as a Call Centre Agent in Rooihuiskraal in 2026 means being part of a dynamic, fast-growing economic hub. The area buzzes with activity, driven by its strategic location near major highways, making it ideal for national distribution centres. You'll find yourself working alongside a diverse group of people, many commuting from nearby Olievenhoutbosch, Centurion, and even parts of Pretoria CBD. The work culture in Rooihuiskraal's industrial parks is focused and efficient, with a strong emphasis on meeting targets and providing excellent service. Demand for Call Centre Agents remains steady, particularly in logistics and retail, as these companies rely on smooth customer interactions. While the industrial areas are generally safe during the day, the Old Johannesburg Road can be challenging for pedestrians after dark. Overall, Rooihuiskraal offers solid job opportunities and a chance to build a career in a vital sector of the South African economy.

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How to Get to Rooihuiskraal

Transport Hub

Rooihuiskraal Taxi Stop (Old Johannesburg Road & Estcourt Ave)

Route

From Olievenhoutbosch: R18–R24, 20–30 min; From Pretoria CBD: R28–R35, 35–45 min; From Midrand: R22–R28, 25–35 min

Taxi Cost

R18–R24

Landmark

Gateway Industrial Park; Sunderland Ridge; Hennopspark Industrial

Getting to work in Rooihuiskraal is usually by taxi. The main hub is the Rooihuiskraal Taxi Stop at Old Johannesburg Road & Estcourt Ave. From Olievenhoutbosch, a taxi costs R18–R24 and takes 20–30 minutes. From Pretoria CBD, it's R28–R35, taking 35–45 minutes. Midrand commuters pay R22–R28 for a 25–35 minute ride. Plan your commute to arrive well before early shifts, as traffic on Old Johannesburg Road can be heavy.

From the Rooihuiskraal Taxi Stop, Gateway Industrial Park is just a short walk or a quick local taxi ride down Old Johannesburg Road. Sunderland Ridge and Hennopspark Industrial are also easily accessible via local taxis from the same rank, typically heading west or north-west. Ask for directions to specific company entrances, as these parks are large.

About This Role: Call Centre Agent

Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.

Key Duties & Responsibilities

Answer incoming calls from customers regarding logistics and delivery queries.
Assist with product inquiries and order placements for retail hardware clients.
Resolve customer complaints efficiently and professionally, escalating when necessary.
Update customer information and log interactions accurately in the system.
Provide information on service availability, pricing, and company policies.
Process returns, exchanges, or cancellations for distribution centre clients.
Follow communication scripts and guidelines to ensure consistent service.
Collaborate with warehouse and delivery teams to resolve customer issues.

Requirements

Clear English communication (verbal and written)
Computer literate — typing speed 30+ WPM
Matric certificate
Ability to work under pressure

Working Hours

Call Centre Agent shifts in Rooihuiskraal often vary to cover extended operating hours. Expect typical 8-9 hour shifts, including lunch breaks, usually between 7 AM and 7 PM. Many roles operate on a 5-day week, but some may include weekend work on a rotational basis, especially in retail or 24/7 logistics environments.

Salary Range

R5,200 – R8,500 per month

Call Centre Agent salaries in Rooihuiskraal range from R5,200 to R8,500 per month, based on ShiftMate placement data. Your starting pay depends on the employer's size, the specific industry (logistics often pays slightly better than basic retail), and any previous call centre experience you might have. While entry-level roles might start closer to the R5,200 mark, experienced agents with strong performance can reach the higher end. Remember, the national minimum wage for 2026 is R28.79 per hour, setting a floor for all earnings.

In Rooihuiskraal, Call Centre Agents earn R5,200–R8,500/mo. This is competitive, often slightly better than smaller towns, but generally a bit lower than the R7,000–R10,000+ you might find in central Pretoria or Sandton due to higher living costs and corporate head offices.

Pay Scale — Call Centre Agent

Level	Pay Rate
Trainee Agent	R5,200 / month
Experienced Agent	R7,000 / month
Team Leader	R9,500+ / month

Pay rates are estimates based on South African sectoral determinations and market data for the Pretoria area. Actual pay may vary by employer.

Safety Tips for Rooihuiskraal

The industrial parks in Rooihuiskraal, like Gateway, are well-patrolled by private security, making them relatively safe during the day. However, exercise caution on Old Johannesburg Road at night. Poor lighting and fast-moving trucks can make it dangerous for pedestrians. If you have late shifts, always try to arrange dedicated staff transport or travel in groups.

How to Get Hired as Call Centre Agent in Rooihuiskraal

Steps to Apply

1Register free on ShiftMate via WhatsApp – it’s quick and easy.
2Complete your ShiftMate profile; no traditional CV is needed.
3Browse available Call Centre Agent jobs in Rooihuiskraal on the app.
4Apply directly through ShiftMate with a tap, using your profile.
5Keep your phone charged for calls; employers will contact you directly.

Pro Tip

For Call Centre Agent roles in Rooihuiskraal, focus on the large distribution centres in Gateway Industrial Park and Sunderland Ridge. While online applications are key, if you're keen, visit these parks early before 7 AM on a weekday. Ask security for HR contact details or if they have walk-in application days. Always have your SA ID and a friendly, confident attitude ready.

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre agent earn in Rooihuiskraal?

Call Centre Agents in Rooihuiskraal can expect to earn between R5,200 and R8,500 per month, according to ShiftMate's placement data. This range depends on factors like the specific company you work for – larger logistics firms might offer slightly more – and your previous experience. Entry-level positions typically start at the lower end, while agents with proven skills and good performance can command higher salaries. The national minimum wage of R28.79 per hour (2026) ensures a baseline for all earnings.

What do I need to get a call centre agent job in Rooihuiskraal?

To get a Call Centre Agent job in Rooihuiskraal, you'll primarily need your South African ID book or smart card (and a certified copy). While some roles might prefer a matric certificate, many entry-level positions value good communication skills and a willingness to learn over formal qualifications. Basic computer literacy is usually a must. Experience is a bonus, but not always required. ShiftMate makes it easy to apply without a traditional CV – just your updated profile is enough to connect with employers.

Who is hiring call centre agents in Rooihuiskraal right now?

Rooihuiskraal's thriving logistics and retail sectors are consistently hiring Call Centre Agents. Look out for major players like DSV Logistics in Gateway Industrial Park, Builders Warehouse in Rooihuiskraal, and the Checkers Distribution Centre in Centurion (a short commute away). Other large warehousing, distribution, and light manufacturing companies in areas like Sunderland Ridge and Hennopspark Industrial also frequently seek call centre staff. These companies need agents to manage customer inquiries, order processing, and delivery support.

How do I apply for call centre agent jobs in Rooihuiskraal?

The easiest way to apply for Call Centre Agent jobs in Rooihuiskraal is through ShiftMate. Simply register for free via WhatsApp, complete your profile (no CV needed!), and browse available jobs. You can apply directly with a tap. For a more direct approach, consider visiting the large distribution centres in Gateway Industrial Park or Sunderland Ridge early in the morning, before 7 AM. Bring your SA ID and a certified copy, and inquire about walk-in application days or HR contact details. Always be polite and presentable.

What are the working hours for a call centre agent in Rooihuiskraal?

Working hours for a Call Centre Agent in Rooihuiskraal typically involve 8-9 hour shifts, including a lunch break. These roles often require flexibility to cover extended operating hours, especially for companies in the logistics and retail sectors. You can expect to work a 5-day week, but some positions may include rotational weekend shifts to ensure continuous customer support. Common shift timings fall between 7 AM and 7 PM, aligning with the operational demands of distribution centres and retail businesses in the area.

Is Rooihuiskraal safe to work in?

Rooihuiskraal is generally safe for workers, especially within the industrial parks like Gateway, which benefit from extensive private security patrols during the day. However, it's important to be aware of your surroundings, particularly after dark. The Old Johannesburg Road can be dangerous for pedestrians at night due to poor lighting and fast-moving trucks. If your shifts end late, it's highly recommended to arrange dedicated staff transport or to travel in groups. Always prioritize your personal safety and be vigilant.

Job Market in Rooihuiskraal

Rooihuiskraal's economy is heavily driven by Logistics, Warehousing, and Distribution, thanks to its prime highway access. This creates consistent demand for Call Centre Agents to handle customer queries, track shipments, and manage orders for large distribution centres. Light Manufacturing and Hardware Retail also contribute significantly, requiring agents for product support and sales assistance.

Growing Industries:

Warehousing, Logistics and Distribution, Light Manufacturing, Hardware Retail

Notable Employers in the Area:

DSV Logistics, Builders Warehouse, Checkers Distribution Centre

Where to Eat Near Work

You'll find plenty of budget-friendly lunch options in Rooihuiskraal. Food trucks and informal vendors set up daily near the entrances of Gateway Industrial Park and Sunderland Ridge. A hearty meal of pap, spinach, and chicken typically costs between R30 and R45. It's a great way to enjoy a warm, filling meal without breaking the bank.

Food trucks and informal vendors set up daily near the entrances of Gateway Industrial Park and Sunderland Ridge. A hearty meal of pap, spinach, and chicken typically costs between R30 and R45.