Call Centre Quality Analyst Jobs in Klerksoord 2026 (Immediate Start) | ShiftMate

Looking for call centre quality analyst jobs in Klerksoord? ShiftMate connects you to roles monitoring customer service and operational calls for growing companies in automotive and logistics. Expect to earn R4,800–R6,000/mo. Apply easily through ShiftMate via WhatsApp – no CV needed. We'll help you find opportunities to ensure top-notch service quality right here in Klerksoord.

What It's Like Working as Call Centre Quality Analyst in Klerksoord

Working as a Call Centre Quality Analyst in Klerksoord means being part of a bustling industrial hub. The area, dominated by automotive component manufacturing, heavy engineering, and logistics, has a very practical, hardworking feel. Most workers commute from surrounding townships like Soshanguve, Ga-Rankuwa, and Pretoria North, arriving early to beat traffic and secure shifts. Demand for skilled roles like yours is consistent, as companies in Klerksoord need to ensure their customer service and operational communications run smoothly. The work culture in Klerksoord is generally direct and results-oriented, valuing efficiency and reliability. You'll find a strong sense of community among workers, often sharing taxi rides and meals from local vendors. It’s a place where hard work is recognised, and contributing to the quality of operations is highly valued.

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How to Get to Klerksoord

Transport Hub

Rosslyn Taxi Rank (Transit to Klerksoord)

Route

From Soshanguve: R18–R25, 25–35 min; From Pretoria North: R16–R22, 20–30 min

Taxi Cost

R18–R25

Landmark

Klerksoord Industrial; Rosslyn Industrial; Akasia

Commuting to Klerksoord is primarily via taxi. The main hub is Rosslyn Taxi Rank, from which you'll connect to Klerksoord. Fares typically range from R18–R25 from Soshanguve (25–35 min) and R16–R22 from Pretoria North (20–30 min). Plan to leave early, especially for morning shifts, as traffic on the industrial routes can be heavy. There are limited bus or train options directly into Klerksoord's industrial core.

From Rosslyn Taxi Rank, you'll find taxis heading directly into Klerksoord Industrial. Ask to be dropped off along Daan De Wet Nel Drive, which is the main artery where most of the factories and logistics companies are located. It's a straightforward route, but always confirm your exact destination with the driver.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Monitor recorded and live calls for adherence to company standards and scripts.
Provide constructive feedback to call centre agents on their performance.
Identify training needs and areas for process improvement in call handling.
Compile quality assurance reports for management and team leaders.
Analyse call data to spot trends in customer queries or complaints.
Ensure compliance with industry regulations and company policies during calls.
Participate in calibration sessions to maintain consistent quality scoring.
Assist in developing and updating call centre scripts and procedures.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most Call Centre Quality Analyst roles in Klerksoord follow standard business hours, typically Monday to Friday, 08:00 AM to 05:00 PM. However, some positions within logistics or manufacturing support might require rotational shifts, including early mornings or late afternoons, to cover extended operational hours. Weekend work is less common but can occur during peak periods.

Salary Range

R4,800 – R6,000 per month

The R4,800–R6,000/mo salary range for a Call Centre Quality Analyst in Klerksoord, based on ShiftMate placement data, reflects the local market. Your exact earnings depend on the specific industry (e.g., automotive vs. logistics), the employer's size, and your experience level. Entry-level roles might start at the lower end, while those with proven experience in quality assurance can command more. All salaries adhere to the national minimum wage, which is R28.79/hr in 2026, ensuring fair pay for your hard work.

In Klerksoord, a Call Centre Quality Analyst earns R4,800–R6,000/mo. This is competitive for the area, though potentially slightly lower than roles in Pretoria CBD (R5,500–R7,500/mo) but generally aligns with the national average for similar entry-to-mid level positions.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Pretoria area. Actual pay may vary by employer.

Safety Tips for Klerksoord

Safety in Klerksoord requires awareness. The industrial roads, especially Daan De Wet Nel Drive, have heavy truck traffic, so be highly visible when walking, particularly early mornings. Avoid lingering in isolated industrial cul-de-sacs after dark due to mugging risks. Stick to well-lit areas and main roads when possible.

How to Get Hired as Call Centre Quality Analyst in Klerksoord

Steps to Apply

1Register for free on ShiftMate via WhatsApp; no CV is needed to start.
2Complete your ShiftMate profile with your skills and work experience.
3Browse and apply for Call Centre Quality Analyst jobs in Klerksoord.
4Prepare your SA ID book/smart card and certified copies for interviews.
5Follow up on your ShiftMate applications and attend any scheduled interviews.

Pro Tip

For a Call Centre Quality Analyst role in Klerksoord, highlight your strong listening skills and attention to detail. Emphasise any experience with customer service or data analysis, even informal. Show you understand the importance of clear communication and process improvement, as this is key for the industrial and logistics companies hiring here.

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre quality analyst earn in Klerksoord?

In Klerksoord, a Call Centre Quality Analyst can expect to earn between R4,800 and R6,000 per month, according to ShiftMate placement data. This salary range is influenced by factors such as your experience, the specific industry you work in (like automotive or logistics), and the size of the employer. Entry-level positions typically start at the lower end, while those with more experience or specialised skills can command higher pay within this range.

What do I need to get a call centre quality analyst job in Klerksoord?

To secure a Call Centre Quality Analyst job in Klerksoord, you'll typically need a Matric certificate, strong listening and communication skills, and good attention to detail. Computer literacy is essential, as you'll be working with call monitoring software and reporting tools. While specific experience in quality assurance is a plus, some companies might train suitable candidates with strong customer service backgrounds. Always have your valid South African ID book or smart card ready for applications.

Who is hiring call centre quality analysts in Klerksoord right now?

Companies in Klerksoord and the neighbouring Rosslyn industrial areas are often hiring Call Centre Quality Analysts. This includes large operations like Klerksoord Smelters & Engineering, SAB Rosslyn Brewery, and various Automotive Component Suppliers. These employers need quality analysts for their internal customer service, logistics, and supply chain support departments. Keep an eye on ShiftMate for the latest openings from these and other growing businesses in the heavy engineering and logistics sectors.

How do I apply for call centre quality analyst jobs in Klerksoord?

The easiest way to apply for Call Centre Quality Analyst jobs in Klerksoord is through ShiftMate. Simply register for free via WhatsApp – you don't even need a CV to start. Complete your profile with your skills and experience, then browse and apply for relevant positions. While general workers might find success with walk-in applications at factory gates, for a specialised role like a Quality Analyst, applying formally through platforms like ShiftMate or directly via company websites is usually the most effective approach.

What are the working hours for a call centre quality analyst in Klerksoord?

Most Call Centre Quality Analyst roles in Klerksoord operate on standard business hours, typically from Monday to Friday, 8:00 AM to 5:00 PM. However, depending on the specific industry and company, some positions, especially those supporting logistics or manufacturing operations, might require extended hours or rotational shifts. This could include earlier starts or later finishes to ensure coverage across all operational periods. Weekend work is less common but can occur during peak demand.

Is Klerksoord safe to work in?

Klerksoord is generally safe during working hours, especially within the confines of the industrial parks and factory premises. However, it's important to be aware of your surroundings, particularly when commuting. The industrial roads, like Daan De Wet Nel Drive, have heavy truck traffic, so be visible if walking. After dark, it's advisable to avoid isolated industrial cul-de-sacs due to increased mugging risks. Always stick to well-lit, busy routes and arrange transport if working late shifts to ensure your safety.

Job Market in Klerksoord

Klerksoord's economy is driven by heavy engineering, automotive component manufacturing, and large-scale logistics. This creates a steady demand for Call Centre Quality Analysts to ensure efficient operations, customer satisfaction, and smooth supply chain communications within these vital industries. Your skills help these core businesses maintain their high standards.

Growing Industries:

Heavy Engineering, Automotive Components, Logistics

Notable Employers in the Area:

Klerksoord Smelters & Engineering, SAB Rosslyn Brewery, Automotive Component Suppliers

Where to Eat Near Work

For lunch in Klerksoord, you're well-covered by the bakkie food vendors and mobile kitchens parked outside major factory gates. You can get a massive, energy-packed plate of pap, gravy, and meat for R40–R50. These are convenient and provide essential fuel for your workday.

The area is well-serviced by bakkie food vendors and mobile kitchens parked directly outside major factory gates. A massive plate of pap, gravy, and meat costs between R40 and R50, providing essential energy for heavy manual labour shifts.