Call Centre Supervisor Jobs in Centurion 2026 (Immediate Start) | ShiftMate

Call centre supervisor jobs in Centurion are in steady demand, with employers across retail, logistics, and corporate services actively hiring. ShiftMate placement data shows salaries of R4,800–R6,000 per month for this role. Apply today via WhatsApp or the ShiftMate platform — no CV needed to get started. Positions fill fast, so register now.

What It's Like Working as Call Centre Supervisor in Centurion

Working as a call centre supervisor in Centurion in 2026 puts you at the heart of one of Gauteng's most active business corridors. Centurion sits between Pretoria and Johannesburg, which means the employers here serve customers across the whole province — and they need supervisors who can keep teams sharp and service levels consistent. The work culture in Centurion's call centres tends to be more structured than in some inner-city operations, with clear KPIs, regular coaching sessions, and a strong focus on quality. Most of your colleagues will commute from Soshanguve, Mamelodi, Atteridgeville, and the Pretoria CBD — the taxi routes into Centurion are well-established and reliable during peak hours. The area around Jean Avenue and the Centurion Mall precinct is where most of the action is, and it has a professional, business-park feel that suits the role. Centurion rewards supervisors who show up consistently, communicate well, and take their team's development seriously. If you are ready to step off the agent floor and into a leadership seat, Centurion is a genuinely good place to do it.

★★★★★4.8/5 from 2,400+ job seekers

Looking for work?

Get matched to jobs near you.

Create your free profile in 5 minutes.
We'll WhatsApp you when a verified job matches.

100% freeNo CV neededVerified employers

How to Get to Centurion

Transport Hub

Centurion Mall / Centurion CBD

Route

Well-connected by minibus taxis from Soshanguve, Mamelodi, and Atteridgeville via main arterials. Gautrain station provides rail link but mainly serves middle-income commuters. Multiple taxi routes converge near Centurion Mall.

Taxi Cost

R15-R22 from Pretoria CBD

Landmark

Centurion Mall, Centurion Gate Shopping Centre, various industrial parks along Old Johannesburg Road, SuperSport Park area businesses

From Pretoria CBD, minibus taxis to Centurion cost R15–R22 and run frequently along the main arterials. Commuters from Soshanguve, Mamelodi, and Atteridgeville connect via routes that converge near Centurion Mall. The Centurion Gautrain station is an option if you are already near a feeder route. For early 07:00 shifts, leave home by 05:30 to avoid delays and arrive settled.

From the Centurion Mall taxi rank, most business parks and call centre employers are within a 10–15 minute walk or a short taxi hop along Jean Avenue or Lenchen Avenue. Ask the taxi marshal for the Jean Avenue or Centurion Gate direction — drivers know these routes well and drop close to the main office park entrances.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Monitor agent call queues and service levels across retail and logistics client accounts daily.
Handle escalated customer complaints from Centurion Mall and corporate services clients professionally.
Run morning team huddles to share targets, updates, and motivate agents before shifts.
Coach underperforming agents one-on-one using call recordings and quality scorecards.
Complete daily and weekly performance reports for operations management review.
Manage agent attendance, timekeeping, and shift adherence across rotating roster cycles.
Onboard and buddy-up new agents during their first two weeks on the floor.
Liaise with the quality assurance team to flag recurring call-handling issues.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most Centurion call centres run rotating shifts between 07:00 and 22:00, Monday to Sunday, with agents and supervisors on five-day rosters. Early shifts typically run 07:00–16:00 and late shifts 13:00–22:00. Weekend work is common, especially in retail-facing operations. Expect one or two weekend days per month off on rotation.

Salary Range

R4,800 – R6,000 per month

According to ShiftMate placement data, call centre supervisors in Centurion earn between R4,800 and R6,000 per month. The lower end typically applies to smaller BPO operations or supervisors stepping up from agent roles for the first time. The upper end reflects larger corporate or retail-facing call centres with bigger teams and KPI accountability. South Africa's national minimum wage sits at R28.79 per hour in 2026, which sets the legal floor — most supervisor roles in Centurion pay well above this.

Centurion supervisors typically earn R4,800–R6,000/mo, comparable to Pretoria CBD roles. National averages for this role trend slightly higher at R6,500–R8,000/mo in larger metros like Johannesburg and Cape Town.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Pretoria area. Actual pay may vary by employer.

Safety Tips for Centurion

Centurion is safe during business hours. The malls, business parks, and main roads like Jean Avenue and Lenchen Avenue are well-patrolled with good security. After dark, stick to well-lit areas and avoid waiting alone at quieter taxi stops. After a late shift, travel with a colleague — it is always the smarter call.

How to Get Hired as Call Centre Supervisor in Centurion

Steps to Apply

1Register for free on ShiftMate via WhatsApp — takes under five minutes, no CV required.
2Complete your ShiftMate profile, listing your call centre agent and any supervisory experience honestly.
3Wait for a ShiftMate match notification for call centre supervisor roles in Centurion.
4Prepare your SA ID smart card or ID book with a certified copy and matric certificate if available.
5Attend your interview or walk-in day early — Centurion employers notice punctuality from the start.

Pro Tip

Centurion's BPO and retail call centre employers are specifically looking for supervisors who have coached or guided other agents — even informally. When you apply, mention the time you helped a new agent settle in, ran a team briefing, or talked a colleague through a difficult call. That real-world leadership experience carries more weight here than any certificate.

Walk-In Friendly?

Yes - Centurion Mall and surrounding retail areas regularly accept walk-in applications, especially for retail and hospitality positions

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre supervisor earn in Centurion?

According to ShiftMate placement data, call centre supervisors in Centurion earn between R4,800 and R6,000 per month. Where you land in that range depends on the size of the employer, the industry — retail, logistics, or corporate services — and how much supervisory experience you bring. First-time supervisors stepping up from agent roles typically start closer to R4,800, while experienced supervisors managing larger teams can reach R6,000.

What do I need to get a call centre supervisor job in Centurion?

Most Centurion employers want at least one to two years of call centre agent experience, strong communication skills in English, and some evidence that you have led or coached other people — even informally. A matric certificate helps but is not always required. You will need your SA ID book or smart card. Centurion's BPO employers value practical leadership experience over formal qualifications, so highlight any time you mentored or guided a colleague.

Who is hiring call centre supervisors in Centurion right now?

Demand is consistent from BPO companies in the office parks along Jean Avenue and Lenchen Avenue, corporate services firms in Centurion's business park precinct, and retail operations linked to Centurion Mall and Centurion Gate Shopping Centre. Logistics companies along Old Johannesburg Road are also growing their customer service teams. Register on ShiftMate to get matched to current openings — new roles come through regularly and move fast.

How do I apply for call centre supervisor jobs in Centurion?

The fastest route is to register on ShiftMate via WhatsApp — it is free and takes under five minutes with no CV required. ShiftMate will match you to current Centurion openings and notify you directly. You can also try walk-in applications at Centurion Mall or the surrounding business parks — bring your SA ID and a certified copy. Applying early in the week gives you the best chance of being seen before positions are filled.

What are the working hours for a call centre supervisor in Centurion?

Most Centurion call centres operate between 07:00 and 22:00, seven days a week, with supervisors on rotating five-day rosters. Early shifts typically run 07:00–16:00 and late shifts 13:00–22:00. Weekend shifts are part of the rotation, especially in retail-facing operations. You will usually get two days off per week, though these rotate and are not always on weekends. Confirm the specific roster during your interview.

Is Centurion safe to work in?

Yes — Centurion is generally safe during business hours. The main work areas around Centurion Mall, Jean Avenue, Lenchen Avenue, and the surrounding business parks are well-patrolled and have solid security. After dark, the same common sense applies as anywhere: stick to well-lit areas, avoid waiting alone at quieter taxi stops, and travel with a colleague after a late shift. Most workers commuting through Centurion report feeling comfortable on the main routes.

Job Market in Centurion

Centurion's economy is driven by retail anchored at Centurion Mall, corporate and financial services in its business parks, and a fast-growing logistics sector tied to its central Gauteng location. All three industries run large customer-facing operations that depend on experienced call centre supervisors to manage agent teams, handle escalations, and protect service quality — making this one of the more stable supervisor roles in the Pretoria region.

Growing Industries:

retail, construction, logistics, automotive, hospitality, corporate services

Where to Eat Near Work

The Centurion Mall food court is the most convenient lunch option, with meals ranging from around R45–R80. For something cheaper, the takeaway spots along Jean Avenue near the taxi rank offer pies, vetkoek, and hot meals from around R20–R35 — popular with workers from the surrounding business parks on a tight daily budget.

Centurion Mall food court or the takeaway spots along Jean Avenue near the taxi rank