Call Centre Supervisor Jobs in Akasia 2026 (Immediate Start) | ShiftMate

Looking for Call Centre Supervisor jobs in Akasia? ShiftMate has you covered! Demand is steady from growing industries like automotive support, logistics, and retail. You can expect to earn between R4,800–R6,000/mo. Apply easily through ShiftMate's WhatsApp platform – no CV needed. Get ready to lead a team and grow your career right here in Akasia!

What It's Like Working as Call Centre Supervisor in Akasia

Working as a Call Centre Supervisor in Akasia in 2026 means being part of a bustling, industrially-driven economy. The area's heartbeat is the Rosslyn industrial node, which creates a constant demand for support services, including call centres. You'll find yourself working alongside people commuting from Mabopane, Soshanguve, and even Pretoria CBD, all drawn to the steady employment Akasia offers. The work culture is generally fast-paced and customer-focused, with a strong emphasis on teamwork to meet targets. Many call centres here support the automotive supply chain, logistics, or large retail operations, meaning your role is vital to keeping things running smoothly. Akasia provides a stable environment for blue-collar professionals looking to grow their careers, with many opportunities for those who are dedicated and eager to learn.

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How to Get to Akasia

Transport Hub

Wonderpark Taxi Rank (Heinrich Avenue)

Route

From Mabopane: R22–R28, 30–40 min; From Soshanguve: R20–R26, 25–35 min; From Pretoria CBD: R25–R32, 35–45 min

Taxi Cost

R22–R28

Landmark

Rosslyn Industrial Area; Klerksoord Industrial; Akasia Industrial Park

Commuting to Akasia is mainly by taxi. The Wonderpark Taxi Rank on Heinrich Avenue is your main hub. From Mabopane, expect R22–R28 and 30–40 minutes. From Soshanguve, it's R20–R26 and 25–35 minutes. If coming from Pretoria CBD, budget R25–R32 and 35–45 minutes. For early shifts, always leave extra time as traffic can be unpredictable, especially around the R80.

From Wonderpark Taxi Rank (Heinrich Avenue), you can easily catch connecting taxis to the Rosslyn Industrial Area, Klerksoord Industrial, and Akasia Industrial Park. Most routes will take you along the R80 highway, which connects these key employment nodes. Ask your taxi driver for the specific factory or business park you need.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Supervise a team handling customer queries for automotive parts orders and delivery tracking.
Monitor call quality and provide coaching to agents for improved service delivery.
Manage daily shift rosters and ensure adequate staffing for peak call volumes.
Handle escalated customer complaints, providing quick and effective resolutions.
Train new call centre agents on product knowledge specific to local industries.
Ensure service level agreements (SLAs) are consistently met for client satisfaction.
Generate performance reports and suggest improvements for team efficiency.
Provide technical support or guidance for complex customer issues.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Call Centre Supervisor roles in Akasia typically involve 8-hour shifts, often across 5 to 6 days a week. Many call centres, especially those supporting 24/7 operations in logistics or automotive, run rotating shifts. This means you might work mornings, afternoons, nights, and often weekends or public holidays, following a set roster cycle.

Salary Range

R4,800 – R6,000 per month

The salary range for a Call Centre Supervisor in Akasia is R4,800–R6,000/mo, according to ShiftMate placement data. This range can vary based on the specific industry (e.g., automotive support might pay slightly more than general retail), the size of the employer, and your prior experience. Remember, the national minimum wage for 2026 is R28.79 per hour, so your monthly earnings will always be above this baseline, reflecting your supervisory responsibilities.

In Akasia, a Call Centre Supervisor earns R4,800–R6,000/mo. This is slightly lower than Pretoria CBD, where salaries might reach R5,500–R7,500, but is generally in line with the national average for similar roles outside major city centres.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Pretoria area. Actual pay may vary by employer.

Safety Tips for Akasia

While the Wonderpark precinct is generally well-lit and busy, exercise caution after dark. Walking along the R80 highway or through the Klerksoord industrial fringes at night is highly discouraged due to muggings. Always use registered taxis from the main Heinrich Avenue rank when finishing late shifts to ensure your safety.

How to Get Hired as Call Centre Supervisor in Akasia

Steps to Apply

1Register for free on ShiftMate via WhatsApp; it’s quick and no CV is needed.
2Ensure you have your SA ID book or smart card, plus a certified copy ready.
3Visit prominent labour brokers in Rosslyn who specialise in industrial placements.
4Drop your CV at security gates of smaller component manufacturers in Klerksoord early on Tuesdays.
5Be prepared for on-the-spot interviews; dress neatly and speak confidently about your skills.

Pro Tip

The most effective way to land a Call Centre Supervisor job in Akasia is to register with the prominent labour brokers operating in the Rosslyn industrial area. Alternatively, for smaller component manufacturers in Klerksoord, dropping your CV directly at their security gates early on Tuesday mornings can significantly increase your chances of getting noticed.

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre supervisor earn in Akasia?

In Akasia, a Call Centre Supervisor can expect to earn between R4,800 and R6,000 per month, according to ShiftMate's placement data. Your exact salary will depend on factors like the specific company you work for, whether it's in automotive support or retail, and your level of experience. This range is competitive for the local job market and well above the national minimum wage.

What do I need to get a call centre supervisor job in Akasia?

To secure a Call Centre Supervisor job in Akasia, you'll typically need a Matric certificate, strong communication skills, and computer literacy. Prior experience as a call centre agent is a big advantage, showing you understand the role. Employers look for leadership potential, problem-solving abilities, and a customer-focused attitude. Don't forget your SA ID and certified copies of your qualifications.

Who is hiring call centre supervisors in Akasia right now?

Demand for Call Centre Supervisors in Akasia comes from various sectors. While major plants like BMW Group Plant Rosslyn and Nissan South Africa don't hire directly for this role, their extensive networks of suppliers and logistics partners in Rosslyn and Klerksoord do. Additionally, large retail operations, especially those connected to Wonderpark Shopping Centre, and various logistics and FMCG companies are frequently hiring. Labour brokers in Rosslyn are key to finding these opportunities.

How do I apply for call centre supervisor jobs in Akasia?

The easiest way to apply for Call Centre Supervisor jobs in Akasia is through ShiftMate's free WhatsApp platform – no CV needed. You can also register with prominent labour brokers in the Rosslyn area, as they often have direct access to openings. For smaller manufacturers in Klerksoord, dropping your CV directly at their security gates early on Tuesday mornings can be effective. Always have your SA ID and certified copies ready.

What are the working hours for a call centre supervisor in Akasia?

Working hours for a Call Centre Supervisor in Akasia typically involve 8-hour shifts, usually 5 to 6 days a week. Given that many call centres, particularly those supporting industrial or retail operations, run 24/7, you should expect rotating shifts. This often includes working nights, weekends, and public holidays as part of a structured roster cycle to ensure continuous customer support.

Is Akasia safe to work in?

Akasia is generally safe during the day, especially around the busy Wonderpark precinct. However, it's crucial to be aware of your surroundings, particularly after dark. Walking along the R80 highway or through the industrial fringes of Klerksoord at night is highly discouraged due to reported muggings. Always prioritise your safety by using registered taxis from the main Wonderpark Taxi Rank on Heinrich Avenue when finishing late shifts.

Job Market in Akasia

Akasia's economy is heavily driven by Automotive Manufacturing, FMCG Production, and Logistics/Warehousing. This creates a strong, consistent demand for Call Centre Supervisors to manage customer service for parts orders, product support, delivery tracking, and general client relations, ensuring a stable job market in the area.

Growing Industries:

Automotive Manufacturing, FMCG Production, Logistics and Warehousing, Retail

Notable Employers in the Area:

BMW Group Plant Rosslyn, Nissan South Africa, Wonderpark Shopping Centre

Where to Eat Near Work

For budget-friendly lunch options in Akasia, the Wonderpark taxi rank and the streets surrounding the Rosslyn factories are your best bet. You'll find plenty of informal vendors selling delicious and filling meals like kota or pap and stew, specifically catering to factory workers. Expect to pay between R25 to R45 for a satisfying meal.

The Wonderpark taxi rank and streets surrounding Rosslyn factories are packed with informal vendors. You can easily find a filling kota or pap and stew for R25 to R45, catering specifically to factory workers.