Call Centre Quality Analyst Jobs in Akasia 2026 (Immediate Start) | ShiftMate

Looking for Call Centre Quality Analyst jobs in Akasia? Demand is steady from companies supporting the automotive, retail, and logistics sectors. You can expect to earn R4,800–R6,000/mo, based on ShiftMate placement data. Apply easily through ShiftMate via WhatsApp – no CV needed to get started. We connect you directly to employers in Rosslyn, Klerksoord, and around Wonderpark.

What It's Like Working as Call Centre Quality Analyst in Akasia

Working as a Call Centre Quality Analyst in Akasia in 2026 means being part of a vibrant, industrially-driven economy. Akasia's local economy is heavily anchored by the Rosslyn industrial node, which creates a massive demand for support services, including call centres. You'll find yourself working alongside people commuting from Mabopane, Soshanguve, and even Pretoria CBD, creating a diverse and energetic work environment. The work culture in Akasia is generally fast-paced and target-driven, reflecting the efficiency needed in manufacturing and logistics. Demand for skilled quality analysts remains steady, ensuring good long-term prospects. While the industrial areas are busy, the Wonderpark precinct offers a modern feel. Akasia is a place where hard work is valued, and opportunities are growing.

★★★★★4.8/5 from 2,400+ job seekers

Looking for work?

Get matched to jobs near you.

Create your free profile in 5 minutes.
We'll WhatsApp you when a verified job matches.

100% freeNo CV neededVerified employers

How to Get to Akasia

Transport Hub

Wonderpark Taxi Rank (Heinrich Avenue)

Route

From Mabopane: R22–R28, 30–40 min; From Soshanguve: R20–R26, 25–35 min; From Pretoria CBD: R25–R32, 35–45 min

Taxi Cost

R22–R28

Landmark

Rosslyn Industrial Area; Klerksoord Industrial; Akasia Industrial Park

Commuting to Akasia is generally via taxi, with Wonderpark Taxi Rank on Heinrich Avenue being the main hub. From Mabopane, expect R22–R28 and 30–40 min. Soshanguve routes cost R20–R26, taking 25–35 min. From Pretoria CBD, it's R25–R32 and 35–45 min. For early shifts, always factor in potential traffic, especially around the R80 highway. There are no direct train or bus routes to Akasia's main employment nodes, so taxis are your primary option.

From Wonderpark Taxi Rank, you can easily catch taxis heading directly into the Rosslyn Industrial Area, Klerksoord Industrial, or Akasia Industrial Park. For Wonderpark Shopping Centre, it's a short walk or quick taxi ride from the main rank. Always confirm your destination with the driver to ensure you're on the correct route to your specific workplace.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Monitor calls from customers for automotive parts or retail product support.
Evaluate agent performance against quality guidelines and service standards.
Provide constructive feedback and coaching to call centre agents.
Identify common customer issues and suggest training needs for the team.
Compile daily and weekly quality assurance reports for management.
Ensure agents are following company policies and regulatory requirements.
Participate in calibration sessions to maintain consistent scoring across teams.
Help improve customer satisfaction by highlighting areas for service enhancement.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most Call Centre Quality Analyst roles in Akasia are full-time, typically Monday to Friday, from 8am to 5pm or 9am to 6pm. Some positions, especially in retail or logistics support, might require rotational shifts, including occasional weekends or public holidays. Flexibility is often appreciated, but core hours are standard.

Salary Range

R4,800 – R6,000 per month

The R4,800–R6,000/mo salary range for Call Centre Quality Analyst jobs in Akasia is based on recent ShiftMate placement data. Your exact earnings will depend on the employer's size, the specific industry (automotive-linked roles might offer slightly more), and your prior experience. Even without direct Quality Analyst experience, if you have strong call centre agent background, you can start within this range. Remember, the national minimum wage for 2026 is R28.79 per hour, setting a floor for all earnings.

In Akasia, Call Centre Quality Analysts typically earn R4,800–R6,000/mo. This is competitive with, or slightly below, Pretoria CBD roles which might offer R5,500–R7,000. Nationally, the average for this role sits around R5,000–R6,500, making Akasia a solid starting point.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Pretoria area. Actual pay may vary by employer.

Safety Tips for Akasia

While the Wonderpark precinct is generally well-lit and busy, exercise caution after dark. Walking along the R80 highway or through the Klerksoord industrial fringes late at night is highly discouraged due to muggings. Always use registered taxis from the main Heinrich Avenue rank when finishing late shifts to ensure your safety.

How to Get Hired as Call Centre Quality Analyst in Akasia

Steps to Apply

1Register for free on ShiftMate via WhatsApp using your mobile number.
2Complete your ShiftMate profile, highlighting your call centre experience and skills.
3Search specifically for 'Call Centre Quality Analyst Akasia' jobs on the platform.
4Prepare your original SA ID and certified copies for potential interviews.
5Attend any scheduled interviews promptly and follow up professionally afterwards.

Pro Tip

While direct walk-ins at major auto plants are rarely successful for Quality Analyst roles, your best bet in Akasia is to register with prominent labour brokers in Rosslyn that specialize in placing office and administrative staff. Also, apply directly online to larger call centres linked to Wonderpark Shopping Centre or the logistics hubs. Always ensure your communication skills are sharp, as this is key for a Quality Analyst.

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre quality analyst earn in Akasia?

In Akasia, a Call Centre Quality Analyst can expect to earn between R4,800 and R6,000 per month. This figure is based on recent ShiftMate placement data. Your exact salary will depend on factors like your experience, the size of the company, and the specific industry you work in, such as automotive support or retail. Even entry-level roles typically start above the national minimum wage.

What do I need to get a call centre quality analyst job in Akasia?

To land a Call Centre Quality Analyst job in Akasia, you'll typically need a Matric certificate, excellent listening skills, strong attention to detail, and basic computer proficiency. While prior Quality Analyst experience is a plus, many employers will consider candidates with solid call centre agent experience who show potential. You'll also need a valid South African ID book or smart card.

Who is hiring call centre quality analysts in Akasia right now?

Companies supporting Akasia's key industries are actively hiring. This includes logistics firms linked to major automotive plants like BMW Group Plant Rosslyn and Nissan South Africa, as well as customer service centres for large retail operations, such as those associated with Wonderpark Shopping Centre. Many of these roles are often filled through prominent labour brokers in the Rosslyn area.

How do I apply for call centre quality analyst jobs in Akasia?

The easiest way to apply for Call Centre Quality Analyst jobs in Akasia is through ShiftMate via WhatsApp – it's free and you don't need a CV to start. You can also register with labour brokers operating in the Rosslyn area who specialize in office placements. For larger companies, check their official career websites. Always have your certified SA ID ready for interviews.

What are the working hours for a call centre quality analyst in Akasia?

Most Call Centre Quality Analyst positions in Akasia are full-time, typically Monday to Friday, with standard office hours like 8am to 5pm or 9am to 6pm. However, some roles, particularly in industries like retail or logistics that operate longer hours, might require rotational shifts, which could include working on weekends or public holidays. Be prepared for some flexibility.

Is Akasia safe to work in?

Akasia is generally safe during the day, especially around busy areas like the Wonderpark precinct. However, caution is advised after dark. It's highly discouraged to walk alone along the R80 highway or through the Klerksoord industrial fringes late at night due to safety concerns like muggings. Always prioritize your safety by using registered taxis from the main Heinrich Avenue rank when finishing late shifts.

Job Market in Akasia

Akasia's economy is strongly driven by Automotive Manufacturing, Logistics and Warehousing, and Retail. This creates a consistent demand for Call Centre Quality Analysts to support customer service for vehicle parts, track logistics deliveries, handle product queries for FMCG production, and manage retail customer support for places like Wonderpark Shopping Centre.

Growing Industries:

Automotive Manufacturing, FMCG Production, Logistics and Warehousing, Retail

Notable Employers in the Area:

BMW Group Plant Rosslyn, Nissan South Africa, Wonderpark Shopping Centre

Where to Eat Near Work

Around the Wonderpark taxi rank and the streets surrounding Rosslyn factories, you'll find plenty of informal vendors. These spots cater specifically to workers, offering filling and affordable meals. You can easily grab a tasty kota or a hearty plate of pap and stew for R25 to R45, perfect for a budget-friendly lunch break.

The Wonderpark taxi rank and streets surrounding Rosslyn factories are packed with informal vendors. You can easily find a filling kota or pap and stew for R25 to R45, catering specifically to factory workers.