Call Centre Agent Jobs in OR Tambo 2026 (Immediate Start) | ShiftMate

Looking for call centre agent jobs in OR Tambo? The aviation and logistics hubs around OR Tambo International Airport are booming, creating many opportunities. You can earn R5,200–R8,500/mo. ShiftMate makes applying easy – just use WhatsApp, no CV needed. Get connected to top employers like cargo companies and airline support services today, right here in OR Tambo.

What It's Like Working as Call Centre Agent in OR Tambo

Working as a Call Centre Agent in OR Tambo in 2026 means being part of a fast-paced, dynamic environment. The area around OR Tambo International Airport is a hive of activity, driven by aviation, logistics, and cargo. You'll find yourself working alongside people from all over Gauteng, with many commuting from Kempton Park, Tembisa, and even further afield via the Kempton Park Taxi Rank. Demand for skilled agents is consistent, thanks to the airport's growth and Jet Park's logistics boom. The work culture is often shift-based, requiring flexibility, but it offers genuine opportunities for growth within these thriving industries. It’s a place where hard work pays off, and you can build a career right here in OR Tambo.

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How to Get to OR Tambo

Transport Hub

OR Tambo International Airport / Jet Park

Route

Well-connected by minibus taxis from East Rand townships via R21 and N12 routes. Gautrain stops at OR Tambo but too expensive for most workers. Main taxi routes run from Katlehong, Vosloorus and Germiston.

Taxi Cost

R18-R25 from Johannesburg CBD

Landmark

OR Tambo International Airport, Jet Park logistics hub, Airport Grand Central shopping centre, various cargo companies along Jones Road

Most workers commute to OR Tambo via the Kempton Park Taxi Rank on CR Swart Drive. Direct taxis run to the airport precinct and Jet Park from as early as 04:30 for morning shifts, costing R18-R25 from Johannesburg CBD. From Tembisa, taxis to Kempton Park cost around R14–R18. The Gautrain stops at OR Tambo Airport for workers from Sandton or Johannesburg, costing R38 from Park Station. Budget R30–R80 return depending on your route.

From Kempton Park Taxi Rank, look for taxis specifically marked "OR Tambo Airport" or "Jet Park". These will drop you directly at the airport's main entrance or within the Jet Park logistics hub, often along Jones Road. If using the Gautrain, it stops right inside the airport terminal, from where you can take an airport shuttle or a short taxi ride to nearby business parks.

About This Role: Call Centre Agent

Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.

Key Duties & Responsibilities

Answering customer queries about flight bookings and changes.
Tracking cargo shipments and providing status updates.
Resolving delivery issues for logistics and e-commerce clients.
Assisting passengers with airport information and services.
Processing customer orders and managing returns efficiently.
Handling inbound calls for airline support and reservations.
Logging customer interactions accurately in computer systems.

Requirements

Clear English communication (verbal and written)
Computer literate — typing speed 30+ WPM
Matric certificate
Ability to work under pressure

Working Hours

Call Centre Agent roles around OR Tambo typically involve shift work due to 24/7 operations. Expect early mornings (e.g., 04:00-13:00), day shifts (08:00-17:00), late shifts (14:00-23:00), and sometimes night shifts (22:00-07:00). Rosters often include weekends and public holidays, usually with 5-6 days on followed by 2-3 days off.

Salary Range

R5,200 – R8,500 per month

The R5,200–R8,500/mo range for OR Tambo call centre agents depends on the employer and your experience. Larger aviation or logistics firms often pay more, especially for specialized roles. Entry-level positions typically start closer to the national minimum wage, which is R28.79/hr in 2026. ShiftMate placement data shows experienced agents can earn top rates, especially with good performance and shift allowances.

OR Tambo salaries for call centre agents are competitive, often slightly higher than the national average (around R6,000) due to the specialized industries. They are comparable to Johannesburg CBD roles (R5,500-R8,000), with OR Tambo's upper end reaching R8,500 for experienced staff.

Pay Scale — Call Centre Agent

Level	Pay Rate
Trainee Agent	R5,200 / month
Experienced Agent	R7,000 / month
Team Leader	R9,500+ / month

Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.

Safety Tips for OR Tambo

OR Tambo is generally safe during daylight hours, especially within the airport precinct and established Jet Park business parks. For evening and night shifts, arrange shared transport or use the Gautrain rather than waiting alone at taxi ranks after 21:00. Avoid displaying phones or valuables at the Kempton Park Taxi Rank late at night.

How to Get Hired as Call Centre Agent in OR Tambo

Steps to Apply

1Register free on ShiftMate via WhatsApp; no CV needed.
2Complete your ShiftMate profile with your work experience.
3Prepare your SA ID book/smart card and certified copies.
4Visit DSV Logistics or Swissport HR on a Tuesday morning.
5Clearly state your call centre experience and availability for shifts.

Pro Tip

The best tip for OR Tambo is to visit DSV Logistics in Jet Park or Swissport HR on a Tuesday morning before 09:00. This is when vacancy lists are often updated, and HR staff are more available for walk-ins. Clearly state your call centre or customer service experience and your availability for all shifts, including weekends.

Walk-In Friendly?

Yes - many airport service companies and logistics firms accept walk-ins, especially for security, cleaning and baggage handling positions

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre agent earn in OR Tambo?

Call centre agents in OR Tambo can expect to earn between R5,200 and R8,500 per month, according to ShiftMate placement data. Your exact salary depends on the employer, your experience, and the specific industry – aviation and logistics often pay well. Entry-level roles usually start closer to the national minimum wage, which is R28.79 per hour in 2026. Performance bonuses can also boost your earnings significantly in this busy hub.

What do I need to get a call centre agent job in OR Tambo?

To get a call centre agent job in OR Tambo, you'll typically need a matric certificate, good communication skills in English, and basic computer literacy. Previous customer service or call centre experience is a big plus. Employers value reliability, a clear speaking voice, and the ability to work shifts, including weekends. Always bring your SA ID book/smart card and certified copies when applying in person.

Who is hiring call centre agents in OR Tambo right now?

In OR Tambo, major hirers for call centre agents include large logistics companies like DSV Logistics in Jet Park, various cargo companies along Jones Road, and airline support services within the airport precinct. Retailers at Airport Grand Central also hire. These companies are constantly looking for reliable staff due to the growth in aviation, e-commerce, and cargo volumes. Check ShiftMate for the latest vacancies.

How do I apply for call centre agent jobs in OR Tambo?

You can apply for call centre agent jobs in OR Tambo easily through ShiftMate via WhatsApp – no CV needed! Simply register and complete your profile. Alternatively, many companies, especially in Jet Park and the airport area, accept walk-in applications. Try visiting DSV Logistics or Swissport HR on a Tuesday morning before 09:00 with your SA ID and certified copies.

What are the working hours for a call centre agent in OR Tambo?

Call centre agent working hours in OR Tambo are typically shift-based, reflecting the 24/7 nature of aviation and logistics. You can expect early mornings (e.g., 04:00-13:00), day shifts, late shifts (e.g., 14:00-23:00), and sometimes night shifts. Rosters usually include working weekends and public holidays, often with 5-6 days on and 2-3 days off, requiring flexibility.

Is OR Tambo safe to work in?

OR Tambo is generally considered safe for workers during daylight hours, particularly within the secure airport precinct and established business parks in Jet Park. For evening and night shifts, it's advisable to arrange shared transport or use the Gautrain. Avoid waiting alone at taxi ranks after 21:00 and always be mindful of your valuables, especially at busy transport hubs like Kempton Park Taxi Rank.

Job Market in OR Tambo

Call Centre Agent demand in OR Tambo is strongly driven by three forces: the sustained growth of OR Tambo International Airport as a regional aviation hub, the expansion of Jet Park as Gauteng's primary logistics and e-commerce fulfilment zone, and the post-pandemic recovery of airline and cargo volumes. For job seekers, this means consistent vacancies and genuine upward mobility in 2026.

Growing Industries:

aviation, logistics, hospitality, security, retail, cargo

Where to Eat Near Work

For budget-friendly lunch near OR Tambo, check out the various takeaway spots along Kempton Park Road or inside Airport Grand Central shopping centre. You'll find options like pies, vetkoek, and boerewors rolls for R20-R45. The Airport Junction Spur offers sit-down meals, but for quick, affordable bites, the smaller kiosks are your best bet.

Airport Junction Spur or various takeaway spots along Kempton Park Road