Call Centre Agent Jobs in Kempton Park 2026 (Immediate Start) | ShiftMate

Looking for call centre agent jobs in Kempton Park? You can earn between R5,200 and R8,500/month. Major BPOs like Merchants and WNS are always hiring. Apply through ShiftMate's WhatsApp assessment – no CV needed to get started. Hiring happens after online assessments and paid training, never walk-in.

What It's Like Working as Call Centre Agent in Kempton Park

Working as a Call Centre Agent in Kempton Park in 2026 offers a dynamic experience, deeply connected to the area's bustling economy. With OR Tambo International Airport as its anchor, Kempton Park sees high demand for customer service roles supporting logistics, aviation, and hospitality. Many workers commute from nearby Tembisa, Alexandra, and even the Johannesburg CBD, using the busy taxi rank at Festival Mall. The work culture is generally fast-paced and target-driven, but with clear pathways for growth within the large BPO companies. You'll often find yourself working alongside a diverse group of young, ambitious individuals. Kempton Park provides a solid entry point into the formal job market, offering stability and skill development for those new to the professional world. The call centre industry here is robust, reflecting Kempton Park's strategic importance in Gauteng's economy.

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How to Get to Kempton Park

Transport Hub

Kempton Park CBD / Festival Mall

Route

Major taxi hub at Festival Mall with routes to all townships. Good connections from Tembisa, Alexandra, and Johannesburg CBD. Gautrain bus service connects to broader network via OR Tambo station.

Taxi Cost

R18-R25 from Johannesburg CBD

Landmark

Festival Mall, OR Tambo International Airport, Kempton Park Industrial Area, Emperors Palace

Commuting to call centres in Kempton Park is easiest via the main taxi hub at Festival Mall in the Kempton Park CBD. Direct routes run from Tembisa, Alexandra, and the Johannesburg CBD (R18–R25, 40–60 mins). For broader network access, the Gautrain bus connects to OR Tambo Gautrain station. If you have an early shift, aim to catch your taxi by 06:00 to avoid traffic delays.

From the Festival Mall taxi rank, most call centre offices are within a short taxi ride or even walking distance around the Kempton Park CBD. For offices further out, like those near OR Tambo, you'd typically take another local taxi or the Gautrain bus to the airport station and connect from there. Always confirm the exact address with your employer.

About This Role: Call Centre Agent

Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.

Key Duties & Responsibilities

Answering inbound calls from customers regarding product or service enquiries.
Making outbound calls for sales, customer retention, or survey campaigns.
Resolving customer complaints and escalating complex issues when necessary.
Capturing and updating customer information accurately on computer systems.
Providing information on products, services, and promotions clearly.
Meeting daily call handling targets and quality assurance metrics.
Adhering to company scripts and compliance guidelines during interactions.

Requirements

Clear English communication (verbal and written)
Computer literate — typing speed 30+ WPM
Matric certificate
Ability to work under pressure

Working Hours

Call centre shifts in Kempton Park are typically rotational. You'll find day shifts for South African campaigns, often 08:00–17:00. For international clients (UK, US, Australia), expect late or night shifts with allowances and transport provided after hours. Weekend rotation is common, ensuring 24/7 coverage. Some roles offer work-from-home options if you have fibre and backup power.

Salary Range

R5,200 – R8,500 per month

Call Centre Agent salaries in Kempton Park range from R5,200 to R8,500 per month, according to ShiftMate placement data. This variance depends on the campaign (sales roles often have higher commission potential), the employer's size, and whether it's an entry-level or specialist position. Larger BPOs might offer medical aid and pension after probation. Remember, the national minimum wage is a floor, currently R28.79/hour, ensuring a basic income for all agents.

While Kempton Park's R5,200–R8,500/month aligns closely with the national average, it's slightly lower than central Johannesburg's R6,000–R9,500 range, which often has more high-value financial campaigns. However, Kempton Park offers competitive pay for its cost of living.

Pay Scale — Call Centre Agent

Level	Pay Rate
Trainee Agent	R5,200 / month
Experienced Agent	R7,000 / month
Team Leader	R9,500+ / month

Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.

Safety Tips for Kempton Park

Kempton Park is generally safe during business hours around Festival Mall and the CBD. However, for late or night shifts, especially if transport isn't provided, arrange shared transport or use a trusted taxi. Avoid walking alone after dark, particularly near industrial areas. Keep valuables out of sight at the taxi rank during peak hours.

How to Get Hired as Call Centre Agent in Kempton Park

Steps to Apply

1Register on ShiftMate via WhatsApp and complete the free call-centre assessment.
2Ensure you have your Matric certificate (Grade 12) ready for verification.
3Prepare for online assessments testing English, typing speed (30+ wpm), and voice.
4Complete any required situational judgement or computer literacy tests online.
5Attend virtual or in-person interviews after successfully passing initial assessments.

Pro Tip

The best tip for landing a call centre job in Kempton Park is to ace the online assessments. Practice your typing speed, ensure your English is fluent, and be ready for voice and situational judgement tests. A strong performance here, especially through ShiftMate's verified profile, will get your application noticed by top employers faster than anything else.

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre agent earn in Kempton Park?

In Kempton Park, a Call Centre Agent can expect to earn between R5,200 and R8,500 per month. This range is influenced by factors like the specific campaign (e.g., sales campaigns often include commission), the size of the employer, and whether the role is entry-level or requires specialised skills. Larger BPOs might also offer additional benefits like medical aid and pension after you've passed your probation period, contributing to your overall compensation package.

What do I need to get a call centre agent job in Kempton Park?

To secure a call centre agent job in Kempton Park, you'll need your Matric (Grade 12) certificate, a clear criminal record, and for financial campaigns, a clear credit record. Fluency in English is essential, and knowing other South African languages is a big plus. Basic computer skills are a must. The good news is that most entry-level roles do not require prior experience, as companies provide comprehensive paid training, typically lasting 2–6 weeks, to prepare you for the role.

Who is hiring call centre agents in Kempton Park right now?

Several major Business Process Outsourcing (BPO) companies and corporate contact centres are consistently hiring Call Centre Agents in Kempton Park. Look out for opportunities with Merchants, WNS Global Services, CCI South Africa, Webhelp South Africa, Capita South Africa, and Nutun. Companies like Discovery Contact Centre and Vodacom Contact Centre also recruit for their internal teams. These employers are typically located in office parks around the Kempton Park CBD and near Festival Mall, making them accessible to local commuters.

How do I apply for call centre agent jobs in Kempton Park?

The most effective way to apply for call centre agent jobs in Kempton Park is through online platforms. Start by registering on ShiftMate via WhatsApp and completing their free call-centre assessment. This assessment helps verify your English proficiency, typing speed (aim for 30+ wpm), voice, and computer literacy, which are crucial for these roles. Hiring does not happen at gates or through walk-ins; successful candidates are selected after online applications, assessments, and then undergo paid training.

What are the working hours for a call centre agent in Kempton Park?

Working hours for a Call Centre Agent in Kempton Park vary. For campaigns serving South African customers, you'll generally work day shifts. However, for international campaigns (UK, US, Australia), expect late or night shifts, which often come with shift allowances and sometimes transport provided after hours. Rotational rosters are common, meaning your days off might change week-to-week, and weekend work is usually part of the rotation. Some roles also offer the flexibility of working from home if you have reliable fibre internet and backup power.

Is Kempton Park safe to work in?

Kempton Park is generally considered safe during business hours, especially around the Festival Mall area, the CBD, and along CR Swart Drive where many businesses are located. However, like any urban area, caution is advised after dark. If you're working late or night shifts, it's recommended to arrange shared transport or use a trusted, regular taxi driver, avoiding walking alone. Always be aware of your surroundings and keep your phone and valuables out of sight, particularly at busy taxi ranks during peak morning hours.

Job Market in Kempton Park

Kempton Park's economy is heavily driven by OR Tambo International Airport, fostering strong logistics and aviation services sectors. This creates consistent demand for Call Centre Agents to handle customer queries, bookings, and support for these industries, alongside significant retail and financial services campaigns.

Growing Industries:

logistics, hospitality, retail, manufacturing, aviation services

Live Job Openings Near Kempton Park

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Where to Eat Near Work

For budget-friendly lunch options in Kempton Park, you'll find KFC and various street vendors offering affordable meals around the Festival Mall taxi rank. Spaza shops along Kempton Park Drive also provide quick, cheap snacks and drinks. Expect to spend R25–R50 for a decent meal.

KFC and street vendors at Festival Mall taxi rank, plus spaza shops along Kempton Park Drive

Other Roles Available in Kempton Park

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