How to Get to Newtown
Transport Hub
Newtown Junction / Mary Fitzgerald Square
Route
Well-connected by minibus taxis from Soweto via Main Reef Road and from CBD via Pritchard Street. Park Station is walking distance for train connections. Taxi ranks at Mary Fitzgerald Square serve multiple routes.
Taxi Cost
R8-R12 from Johannesburg CBD
Landmark
Market Theatre complex, SAB World of Beer, MuseuMAfricA, Newtown Junction shopping centre
Well-connected by minibus taxis from Soweto via Main Reef Road and from CBD via Pritchard Street. Park Station is walking distance for train connections. Taxi ranks at Mary Fitzgerald Square serve multiple routes.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.
Safety Tips for Newtown
Daytime is generally safe around Mary Fitzgerald Square and main cultural venues with good foot traffic. Stay alert near quieter industrial sections and avoid displaying valuables.
How to Get Hired as Call Centre Agent in Newtown
Pro Tip
Visit Newtown Junction early morning (08:00-09:00) when security guards and shop managers are most approachable about call centre opportunities, as many retail chains recruit locally for their customer service operations.
Walk-In Friendly?
Yes - cultural venues and restaurants often accept walk-in applications, especially for service and security positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Newtown
Newtown is Joburg's cultural quarter with museums, galleries, and entertainment venues driving hospitality jobs. The area also has logistics and light industrial operations. Urban renewal projects are creating construction and retail opportunities.
Growing Industries:
Where to Eat Near Work
Market Theatre precinct food vendors and Carlton Centre informal traders
Other Roles Available in Newtown
Pro Tip
Visit Newtown Junction early morning (08:00-09:00) when security guards and shop managers are most approachable about call centre opportunities, as many retail chains recruit locally for their customer service operations.
Walk-In Friendly?
Yes - cultural venues and restaurants often accept walk-in applications, especially for service and security positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Newtown?
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