How to Get to Johannesburg CBD
Transport Hub
Park Station / Gandhi Square
Route
All minibus taxi routes converge here at Park Station and Gandhi Square making it the most accessible area in Gauteng. Metrobus and Gautrain also connect here. Workers can reach the CBD from anywhere in Gauteng for under R25.
Taxi Cost
R0 (you are already in Johannesburg CBD)
Landmark
Carlton Centre, Standard Bank Centre, Johannesburg Stock Exchange, City Deep Market, Gandhi Square shopping precinct
All minibus taxi routes converge here at Park Station and Gandhi Square making it the most accessible area in Gauteng. Metrobus and Gautrain also connect here. Workers can reach the CBD from anywhere in Gauteng for under R25.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.
Safety Tips for Johannesburg CBD
Busy and relatively safe during business hours with heavy foot traffic and security presence around major buildings. Stay alert for pickpockets in crowded areas like Gandhi Square.
How to Get Hired as Call Centre Agent in Johannesburg CBD
Pro Tip
Visit Carlton Centre on weekday mornings between 9am-11am when HR managers are most available, and dress professionally even for initial inquiries as many companies conduct impromptu voice tests.
Walk-In Friendly?
Yes - many security companies, cleaning services, and retail outlets accept walk-in applications, especially around Pritchard Street and Commissioner Street
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Johannesburg CBD
The CBD is undergoing urban renewal with a mix of government offices, corporate headquarters, retail spaces, and informal trading. While some areas remain neglected, there's significant investment in revitalization projects creating both formal and informal employment opportunities.
Growing Industries:
Where to Eat Near Work
Mai Mai Market food stalls and Oriental Plaza vendors
Other Roles Available in Johannesburg CBD
Pro Tip
Visit Carlton Centre on weekday mornings between 9am-11am when HR managers are most available, and dress professionally even for initial inquiries as many companies conduct impromptu voice tests.
Walk-In Friendly?
Yes - many security companies, cleaning services, and retail outlets accept walk-in applications, especially around Pritchard Street and Commissioner Street
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Johannesburg CBD?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.