Call Centre Supervisor Jobs in Wentworth 2026 (Immediate Start) | ShiftMate

Call centre supervisor jobs in Wentworth are available now through ShiftMate, with salaries ranging from R4,800–R6,000 per month. Employers in the Clairwood and Jacobs industrial corridor are actively hiring supervisors to manage customer service and dispatch teams. No CV needed — register free on ShiftMate or send a WhatsApp to apply today and get matched fast.

What It's Like Working as Call Centre Supervisor in Wentworth

Working as a call centre supervisor in Wentworth in 2026 means being part of an industrial community that keeps Durban's southern economy moving. Wentworth sits right between the Clairwood freight nodes and the Jacobs manufacturing precinct, and the businesses here need supervisors who understand real operational pressure — not just scripted BPO environments. Most of your colleagues will commute in from Austerville, Jacobs, and further south along the rail line, arriving via the taxi rank on Austerville Road or Wentworth Station. The work culture in Wentworth tends to be no-nonsense and practical — managers respect people who show up on time, communicate clearly, and keep their team steady during busy periods. Demand for supervisors has grown steadily as more logistics and automotive service businesses in Wentworth have expanded their customer support functions to handle freight tracking, parts queries, and service bookings by phone. It's not glamorous work, but it's stable, it pays consistently, and it offers a real path upward for someone who's good with people and not afraid of a fast-moving floor.

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How to Get to Wentworth

Transport Hub

Austerville / Wentworth area

Route

Well-connected by minibus taxis via Austerville Road to CBD and southern townships. Some workers use Wentworth Station on the southern rail line. Main taxi routes run along Austerville Road connecting to Jacobs and Clairwood.

Taxi Cost

R12-R15 from Durban CBD

Landmark

Clairwood Industrial area, various automotive workshops along Austerville Road, Jacobs industrial precinct

The main taxi route for Wentworth workers runs along Austerville Road, connecting to Jacobs and the Durban CBD for R12–R15 each way. Taxis from the Austerville rank start running from around 05:30 for early 06:00 or 07:00 shifts — confirm locally as timing can shift by season. Workers coming from further south have the option of Wentworth Station on the southern rail line, which is a cheaper alternative for those on tighter budgets.

From the Austerville taxi rank, head along Austerville Road toward the Clairwood Industrial area — most call centre and logistics employers are within a 10–15 minute walk or a short taxi hop. For Jacobs-based employers, stay on the main road heading north toward the Jacobs precinct. Both nodes are well-known to local taxi drivers — just name your destination.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Supervising a team of 8–15 call centre agents handling freight and logistics queries
Monitoring live call queues and stepping in to resolve escalated customer complaints
Conducting daily team briefings and setting individual agent targets for the shift
Tracking call metrics like average handle time and first-call resolution for management reports
Coaching underperforming agents and documenting performance issues according to company policy
Liaising with dispatch or warehouse teams in Clairwood to resolve order and delivery queries
Managing agent rosters and shift handovers to ensure floor coverage at all times
Reporting daily call centre performance figures to the operations or branch manager

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most call centre supervisor roles in Wentworth run on rotating shifts: a morning shift from 07:00–16:00 and an afternoon shift from 13:00–22:00, Monday to Saturday with one weekday off. Some logistics-linked centres run a standard 08:00–17:00 Monday–Friday roster. Expect occasional Saturday coverage, especially in freight and automotive support operations.

Salary Range

R4,800 – R6,000 per month

According to ShiftMate placement data, call centre supervisors in Wentworth earn between R4,800 and R6,000 per month. The lower end typically reflects smaller operations or candidates stepping into their first supervisor role. Larger logistics and automotive service centres in the Clairwood and Jacobs nodes pay closer to R6,000, especially for supervisors with proven team management experience. All placements must meet the 2026 national minimum wage floor of R28.79 per hour — reputable employers in this corridor comply.

Wentworth supervisors typically earn R4,800–R6,000/mo. Durban CBD call centres often pay R5,500–R7,500 for similar roles. The national average for entry-level call centre supervisors sits around R6,500–R8,000, reflecting larger metro BPO operations.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.

Safety Tips for Wentworth

Wentworth is generally safe during business hours, particularly along the Austerville Road corridor and near the industrial areas where foot traffic stays steady throughout the day. Avoid cutting through vacant lots between factory buildings. If your shift ends after 22:00, arrange a lift in advance or use a trusted taxi driver rather than walking alone.

How to Get Hired as Call Centre Supervisor in Wentworth

Steps to Apply

1Register on ShiftMate for free via WhatsApp — no CV required, takes under five minutes
2Select Call Centre Supervisor and Wentworth as your preferred role and location on the platform
3Prepare your SA ID book or smart card original plus at least one certified copy before interviews
4Gather any reference letters or proof of previous supervisory experience, even from non-call-centre roles
5Apply early in the week — employers in the Clairwood and Jacobs corridor typically shortlist on Tuesdays and Wednesdays

Pro Tip

Don't undersell experience from outside the BPO world. If you've supervised a packing line in Clairwood, managed a till team in Jacobs, or run a shift at a Wentworth automotive workshop, say so clearly and confidently. Employers in this corridor will train you on their call centre systems — your ability to lead and manage people under pressure is the skill they genuinely cannot teach.

Walk-In Friendly?

Yes - Many smaller manufacturers and workshops appreciate walk-ins, especially for general labor and apprenticeship positions

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre supervisor earn in Wentworth?

Based on ShiftMate placement data, call centre supervisors in Wentworth earn between R4,800 and R6,000 per month. The range depends on the size of the employer, the industry — logistics and automotive support tend to pay better — and your previous supervisory experience. All placements must meet the 2026 national minimum wage of R28.79 per hour. With a year or two of solid performance, many supervisors in this corridor move into higher-paying operations roles.

What do I need to get a call centre supervisor job in Wentworth?

You need a valid South African ID book or smart card, a Matric certificate, and evidence of previous experience managing or leading a team — even if that experience comes from a warehouse, workshop, or retail environment rather than a call centre. Strong communication skills in English are essential. Most employers in the Clairwood and Jacobs corridor will train you on their specific systems, so people management experience matters more than call centre-specific qualifications.

Who is hiring call centre supervisors in Wentworth right now?

The strongest hiring activity is coming from logistics and freight companies in the Clairwood Industrial area, automotive parts distributors along Austerville Road, and service businesses in the Jacobs precinct. These employers need supervisors who can manage agents handling dispatch queries, parts orders, and service bookings. Many don't advertise publicly — they hire through ShiftMate, word-of-mouth, or direct walk-ins. Registering on ShiftMate is the fastest way to see who's actively looking right now.

How do I apply for call centre supervisor jobs in Wentworth?

The quickest route is to register on ShiftMate for free via WhatsApp — no CV needed. You'll be matched with employers in the Wentworth area who are actively hiring. You can also walk into industrial offices along Austerville Road mid-week with your SA ID and any reference letters from previous supervisory roles. Employers in this corridor appreciate direct, confident applicants who can speak clearly about their team management experience.

What are the working hours for a call centre supervisor in Wentworth?

Most call centre supervisor roles in Wentworth run on rotating shifts. A typical setup is a morning shift from 07:00–16:00 and an afternoon shift from 13:00–22:00, Monday to Saturday with one weekday off. Some employers — particularly those linked to logistics operations — run a standard 08:00–17:00 Monday–Friday roster. Expect some Saturday coverage. Confirm the exact shift pattern before accepting any offer, especially if you rely on public transport for late shifts.

Is Wentworth safe to work in?

Wentworth is generally safe during business hours, especially along the Austerville Road corridor and in the Clairwood and Jacobs industrial areas where there's steady foot traffic throughout the day. Take sensible precautions: avoid cutting through vacant lots between factory buildings, and if your shift ends after 22:00, arrange a lift or use a trusted taxi rather than walking alone. Most workers in the area commute safely daily without incident.

Job Market in Wentworth

Wentworth's economy is anchored by light manufacturing, automotive services, and logistics — all concentrated around the Clairwood and Jacobs industrial nodes. These industries generate constant demand for customer service and dispatch support teams, which means steady, recurring openings for call centre supervisors who can manage agents handling freight tracking, parts orders, and service-related queries.

Growing Industries:

manufacturing, automotive services, logistics, retail, construction

Where to Eat Near Work

Spice Route takeaways on Austerville Road is a popular spot for workers in the area — expect to spend R35–R55 for a solid meal. Street vendors near the Austerville taxi rank offer cheaper options like vetkoek, pies, and cold drinks for R15–R30. Most workers bring lunch from home to keep daily costs down.

Spice Route takeaways on Austerville Road and street vendors near the taxi rank