Call Centre Quality Analyst Jobs in Wentworth 2026 (Immediate Start) | ShiftMate

Call centre quality analyst jobs in Wentworth are available now through ShiftMate, with salaries ranging from R4,800–R6,000 per month. Demand is steady, driven by Wentworth's manufacturing, automotive, and logistics sectors generating consistent contact centre volumes. No CV needed — register free on ShiftMate or send a WhatsApp to apply today and get matched to local employers quickly.

What It's Like Working as Call Centre Quality Analyst in Wentworth

Working as a call centre quality analyst in Wentworth in 2026 means being part of a quietly busy industrial community that doesn't always get the spotlight but keeps Durban's economy moving. Wentworth sits between the Clairwood and Jacobs precincts, and the contact centres here mostly support the logistics, automotive, and manufacturing businesses that dominate the area. The work culture tends to be practical and no-nonsense — supervisors want accurate scorecards and honest feedback, not corporate jargon. Most of your colleagues will commute in from Austerville, Jacobs, Bluff, and further south along the rail line, with taxis along Austerville Road being the main lifeline. Wentworth is not a glamorous posting, but it is a stable one — the industrial activity here generates consistent customer service volumes, which means quality analyst roles don't disappear overnight the way some retail-linked positions do. If you're coming from a warehouse or factory background and want to move into an office environment without starting from scratch, Wentworth is actually a smart place to make that transition. The community is tight-knit, the commute is manageable, and the role gives you a real foothold in the BPO sector.

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How to Get to Wentworth

Transport Hub

Austerville / Wentworth area

Route

Well-connected by minibus taxis via Austerville Road to CBD and southern townships. Some workers use Wentworth Station on the southern rail line. Main taxi routes run along Austerville Road connecting to Jacobs and Clairwood.

Taxi Cost

R12-R15 from Durban CBD

Landmark

Clairwood Industrial area, various automotive workshops along Austerville Road, Jacobs industrial precinct

Minibus taxis are the main way workers reach Wentworth, with routes running along Austerville Road connecting to Durban CBD, Jacobs, and Clairwood — expect to pay R12–R15 from the CBD. Wentworth Station on the southern rail line is a useful option if you're coming from further south, like Amanzimtoti or Isipingo. For early 07:00 shifts, aim to catch a taxi by 06:15 to avoid delays and arrive with time to settle in.

From the Austerville taxi rank, head along Austerville Road toward the Clairwood and Jacobs industrial precincts — most contact centre employers are within a 10–15 minute walk or a short taxi hop. Ask your employer for the nearest landmark when you confirm your interview, as some facilities sit inside larger industrial complexes with multiple entrances.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Listen to recorded customer calls and score them against a quality checklist daily.
Flag calls where agents gave incorrect information about logistics or automotive service queries.
Complete quality scorecards and submit reports to the contact centre team leader each shift.
Provide written and verbal feedback to agents on how to improve their customer interactions.
Track recurring error patterns across teams handling manufacturing or retail support queries.
Attend calibration sessions to align scoring standards with supervisors and other quality analysts.
Monitor live calls during peak periods to ensure compliance with company scripts and procedures.
Update quality tracking spreadsheets and flag urgent compliance issues to management immediately.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most call centre quality analyst roles in Wentworth run Monday to Friday, 08:00–17:00, with some employers operating a rotating roster that includes Saturday morning shifts. Contact centres supporting logistics or automotive clients may run shifts from 07:00–16:00 to align with operational hours. Overtime is occasionally available during peak periods.

Salary Range

R4,800 – R6,000 per month

According to ShiftMate placement data, call centre quality analysts in Wentworth earn between R4,800 and R6,000 per month. The lower end typically applies to entry-level candidates with limited formal QA experience, while R5,500–R6,000 is more common for those who can demonstrate prior checking or supervisory work. Employer size matters too — larger contact centres in Clairwood tend to pay closer to the top of the range. At R28.79/hr (national minimum wage, 2026), full-time work floors out around R4,990/mo, so most roles here sit above that baseline.

Wentworth quality analyst roles pay R4,800–R6,000/mo, slightly below Durban CBD contact centres (R5,500–R7,000/mo) but comparable to Jacobs and Clairwood employers. The national average for entry-level QA roles sits around R5,500–R6,500/mo.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.

Safety Tips for Wentworth

Wentworth is generally safe during business hours, with good foot traffic around Austerville Road, the taxi rank, and the industrial areas. Stick to busy routes when walking between the rank and your workplace. After dark, rather share a taxi with colleagues than walk alone near vacant lots between factory buildings — it's a sensible precaution in any industrial area.

How to Get Hired as Call Centre Quality Analyst in Wentworth

Steps to Apply

1Register free on ShiftMate via WhatsApp or the website — no CV or data required to start.
2Complete your ShiftMate profile, highlighting any checking, supervisory, or admin experience you have.
3Browse call centre quality analyst listings filtered to Wentworth and Durban South on ShiftMate.
4Apply directly through ShiftMate — employers respond faster to complete profiles with work history noted.
5Prepare your SA ID smart card and a certified copy before any interview or walk-in day.

Pro Tip

BPO recruiters hiring quality analysts in Wentworth respond best to candidates who can show they have checked other people's work before — even stock counts in a warehouse, till reconciliations in retail, or supervising a small team on a factory floor. Frame that experience clearly on your ShiftMate profile before you apply. It signals the attention to detail employers are looking for.

Walk-In Friendly?

Yes - Many smaller manufacturers and workshops appreciate walk-ins, especially for general labor and apprenticeship positions

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre quality analyst earn in Wentworth?

Based on ShiftMate placement data, call centre quality analysts in Wentworth earn between R4,800 and R6,000 per month. Entry-level candidates with limited formal QA experience typically start at the lower end, while those who can demonstrate prior checking, supervisory, or admin work tend to secure R5,500–R6,000. Larger contact centres in the Clairwood and Jacobs precincts generally pay closer to the top of that range.

What do I need to get a call centre quality analyst job in Wentworth?

Most employers in Wentworth want a Matric certificate, basic computer literacy, and the ability to write clear notes in English. Formal QA experience helps but is not always required — if you've done stock checks in a warehouse, till reconciliations in retail, or supervised a small team, that counts. A valid SA ID book or smart card is essential for any application or interview. Register on ShiftMate to get matched quickly.

Who is hiring call centre quality analysts in Wentworth right now?

Active hiring in Wentworth comes from mid-sized contact centres and BPO operations servicing the Clairwood and Jacobs industrial precincts — particularly those handling logistics, automotive, and retail support queries. Staffing agencies based in Durban CBD also place quality analysts into Wentworth-area roles regularly. ShiftMate's local data shows consistent demand from employers along the Austerville Road corridor. Register on ShiftMate to see current live listings.

How do I apply for call centre quality analyst jobs in Wentworth?

The fastest route is through ShiftMate — register free via WhatsApp or the website, complete your profile highlighting any checking or supervisory experience, and apply directly to Wentworth listings. No printed CV is needed to start. Some employers also accept walk-in applications at their premises — bring your SA ID smart card and a certified copy. ShiftMate will notify you when employers respond to your application.

What are the working hours for a call centre quality analyst in Wentworth?

Most quality analyst roles in Wentworth follow a standard Monday to Friday, 08:00–17:00 schedule. Some contact centres supporting logistics or automotive clients run earlier shifts from 07:00–16:00 to align with operational hours. Rotating rosters that include Saturday mornings are common at larger employers. Overtime is occasionally available during busy periods. Confirm shift patterns with your specific employer before accepting an offer.

Is Wentworth safe to work in?

Wentworth is generally safe during business hours. The areas around Austerville Road, the taxi rank, and the Clairwood and Jacobs industrial precincts have good foot traffic throughout the day. The sensible precaution is to stick to busy, well-lit routes when walking between the taxi rank and your workplace. After dark, share a taxi home with colleagues rather than walking alone near quieter industrial lots — standard advice for any Durban industrial area.

Job Market in Wentworth

Wentworth's economy is anchored by light manufacturing, automotive services, and logistics — particularly through the Clairwood and Jacobs industrial precincts. These industries generate steady inbound customer service volumes around orders, deliveries, and vehicle servicing queries. That activity creates consistent demand for quality analysts to monitor and improve contact centre interactions. Retail support roles add a secondary layer of QA demand, especially during peak trading periods.

Growing Industries:

manufacturing, automotive services, logistics, retail, construction

Where to Eat Near Work

Spice Route takeaways on Austerville Road is a popular spot for workers in the area — expect to spend R35–R55 for a filling meal. Street vendors near the taxi rank offer cheaper options like vetkoek, pies, and cold drinks for R15–R30. Packing lunch from home remains the most budget-friendly option if you're watching your spending.

Spice Route takeaways on Austerville Road and street vendors near the taxi rank