Call centre customer service representative jobs in Wentworth are available now, with salaries ranging from R4,800–R6,000 per month. Employers across Clairwood Industrial and the Jacobs precinct are actively hiring. No CV needed — apply in minutes via WhatsApp or the ShiftMate platform. Positions fill fast, so register today and get matched to a shift that works for you.
What It's Like Working as Call Centre Customer Service Representative in Wentworth
Working as a call centre customer service representative in Wentworth in 2026 means being part of a community that takes work seriously. Wentworth sits right on the edge of one of Durban's busiest industrial corridors, and the steady hum of trucks heading in and out of Clairwood means there's always a business somewhere that needs someone to answer the phone and sort out a query. Most agents commute from Wentworth itself, from Austerville, or from Jacobs, catching a taxi at the Austerville rank before the morning rush. The work culture in the call centres serving this area tends to be no-nonsense but fair — supervisors know the community, and there's less of the cold corporate feel you'd find in a big Umhlanga contact centre. Wentworth workers are known for being reliable and direct with customers, which is exactly what these employers want. The cost of living in Wentworth is manageable compared to the northern suburbs, so a salary of R5,000–R6,000 goes further here. If you perform well, Wentworth is a place where people notice — and promotions to team leader happen faster than you'd expect.
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How to Get to Wentworth
Transport Hub
Austerville / Wentworth area
Route
Well-connected by minibus taxis via Austerville Road to CBD and southern townships. Some workers use Wentworth Station on the southern rail line. Main taxi routes run along Austerville Road connecting to Jacobs and Clairwood.
Taxi Cost
R12-R15 from Durban CBD
Landmark
Clairwood Industrial area, various automotive workshops along Austerville Road, Jacobs industrial precinct
From the Austerville taxi rank, minibus taxis run regularly along Austerville Road to Durban CBD, Jacobs, and Clairwood — the CBD trip costs roughly R12–R15. Wentworth Station on the southern rail line is a cheaper option for central Durban, though trains run less frequently in the early morning. For a 07:00 shift, leave home by 06:00 to allow for loading time at the rank.
From the Austerville taxi rank, head along Austerville Road toward Jacobs — most call centre employers linked to the Clairwood Industrial area are accessible within a 10–15 minute taxi or walk from this route. For Clairwood-based operations, take a taxi heading south toward Clairwood and alight at the industrial precinct entrance.
About This Role: General Application
We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.
Key Duties & Responsibilities
- Answering inbound calls from customers tracking deliveries through Clairwood Industrial suppliers.
- Logging automotive parts order queries from workshops along Austerville Road onto the CRM system.
- Resolving billing and account disputes for logistics and distribution clients in the Jacobs precinct.
- Following up with customers via WhatsApp or email to confirm resolved complaints and close tickets.
- Escalating unresolved technical or delivery issues to the relevant supervisor or warehouse team.
- Capturing accurate customer details and call notes to maintain a clean, up-to-date database.
- Meeting daily call targets and quality scores as set by the team leader on shift.
- Assisting walk-in customers or retail account holders with basic queries at the front desk when required.
Requirements
- SA ID or valid work permit
- Reliable transport to the work location
- Willingness to learn and work hard
- Clear criminal record preferred
Working Hours
Most call centres around Wentworth and the Clairwood–Jacobs corridor run two main shifts: a morning shift from 07:00–16:00 and an afternoon shift from 13:00–22:00, Monday to Saturday. Some operations add a Sunday shift on rotation. Rosters are typically issued weekly, so flexibility is a real advantage when applying.
Salary Range
R4,800 – R6,000 per month
According to ShiftMate placement data, call centre customer service representatives in Wentworth earn between R4,800 and R6,000 per month. The lower end applies to entry-level agents at smaller operations or those on a probationary period. Larger logistics and automotive-linked call centres in Clairwood and Jacobs tend to pay toward the top of the range, especially for agents with six or more months of experience. South Africa's national minimum wage sits at R28.79 per hour in 2026 — a full-time agent on minimum wage earns roughly R4,800 monthly, confirming the floor of this range.
Wentworth agents typically earn R4,800–R6,000/mo, slightly below Durban CBD call centres (R5,500–R7,000) but comparable to Jacobs and Clairwood operations. The national average for entry-level call centre agents sits around R5,200/mo.
Pay Scale — General Application
| Level | Pay Rate |
|---|---|
| Entry Level (NMW) | R30.23 / hour |
| Experienced | R33.00 – R40.00 / hour |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Wentworth
Wentworth is generally safe during business hours, with good foot traffic along Austerville Road, around the taxi rank, and in the industrial areas. Stick to well-lit, busy streets and avoid cutting through vacant lots near factories, especially after dark. If you're finishing a late shift, arrange to share a taxi home with a colleague rather than waiting alone.
How to Get Hired as Call Centre Customer Service Representative in Wentworth
Steps to Apply
- 1Register on ShiftMate for free via WhatsApp — no CV needed, takes under five minutes to complete.
- 2Select 'Call Centre Customer Service Representative' and set your location to Wentworth or Durban South.
- 3Get your SA ID book or smart card and a certified copy ready before any interview or walk-in.
- 4Mention any customer-facing experience — spaza shop, takeaway counter, or retail — clearly in your profile.
- 5Confirm your shift flexibility upfront; agents willing to work afternoons and Saturdays are prioritised first.
Pro Tip
Wentworth has a large retail and hospitality workforce, so employers expect competition. The one thing that moves your application to the top of the pile is stating clearly that you're available for any shift, including Saturdays and afternoons. Pair that with a mention of real customer experience — even from a spaza or takeaway — and you stand out immediately.
Walk-In Friendly?
Yes - Many smaller manufacturers and workshops appreciate walk-ins, especially for general labor and apprenticeship positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Frequently Asked Questions
How much does a call centre customer service representative earn in Wentworth?
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Who is hiring call centre customer service representatives in Wentworth right now?
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Is Wentworth safe to work in?
Job Market in Wentworth
Wentworth's economy is anchored by light manufacturing and automotive services along Austerville Road, logistics and distribution through Clairwood Industrial, and local retail. All three generate constant customer query volumes — parts orders, delivery tracking, account disputes — which directly and consistently drives demand for call centre customer service representatives in the area.
Growing Industries:
Where to Eat Near Work
Spice Route takeaways on Austerville Road is a reliable, affordable option for a hot meal during your break — expect to spend R30–R50 for a filling lunch. Street vendors near the Austerville taxi rank offer pies, vetkoek, and cold drinks for R15–R25, which is hard to beat on a tight budget.
Spice Route takeaways on Austerville Road and street vendors near the taxi rank
Other Roles Available in Wentworth
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Pro Tip
Wentworth has a large retail and hospitality workforce, so employers expect competition. The one thing that moves your application to the top of the pile is stating clearly that you're available for any shift, including Saturdays and afternoons. Pair that with a mention of real customer experience — even from a spaza or takeaway — and you stand out immediately.
Walk-In Friendly?
Yes - Many smaller manufacturers and workshops appreciate walk-ins, especially for general labor and apprenticeship positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Jobs in Wentworth Area
Aggregated from job boardsCosmetic Manager - Kensington Square - Durban North (New Store)
DIS Chem Retail
Store Health Manager - Kensington Square - Durban North (New Store)
DIS Chem Retail
Receiving Clerk - Kensington Square - Durban North (New Store)
DIS Chem Pharmacy
Unit Manager Theatre
Netcare Healthcare
Sales Agent
Orynex BPO Durban
Key Account Manager
Talksure Umhlanga
Jobs sourced from Indeed, CareerJunction & Careers24. Links open on the original site. Looking to hire? Post free on ShiftMate →
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