How to Get to Umlazi
Transport Hub
Umlazi Mega City / Bridge City
Route
Major taxi hub with routes to Durban CBD, Pinetown, and surrounding townships. Multiple taxi associations operate from the main rank near Umlazi Mega City. Limited train service available at Umlazi station on the southern line.
Taxi Cost
R12-R18 from Durban CBD
Landmark
Umlazi Mega City, Bridge City Shopping Centre, various spaza shops and taverns along main routes
Major taxi hub with routes to Durban CBD, Pinetown, and surrounding townships. Multiple taxi associations operate from the main rank near Umlazi Mega City. Limited train service available at Umlazi station on the southern line.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Umlazi
Generally safe during business hours with high foot traffic around Umlazi Mega City. Stay alert around ATMs and avoid displaying valuables openly.
How to Get Hired as Call Centre Agent in Umlazi
Pro Tip
Focus on your isiZulu language skills during interviews as this makes you valuable for customer service roles serving local communities, and practice speaking clearly during the mandatory voice test.
Walk-In Friendly?
Yes - many retail stores and informal businesses in the area are receptive to walk-in applications, especially during busy periods
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Umlazi
Umlazi serves as a major commercial hub for southern Durban townships with significant retail employment at shopping centers. The area benefits from its position as a transport interchange, creating opportunities in informal trading and services. Many residents commute to industrial areas in Prospecton and Jacobs for manufacturing jobs.
Growing Industries:
Live Job Openings Near Umlazi
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Chicken Licken at Umlazi Mega City or the informal food vendors along Griffiths Mxenge Highway
Other Roles Available in Umlazi
Pro Tip
Focus on your isiZulu language skills during interviews as this makes you valuable for customer service roles serving local communities, and practice speaking clearly during the mandatory voice test.
Walk-In Friendly?
Yes - many retail stores and informal businesses in the area are receptive to walk-in applications, especially during busy periods
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Umlazi?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.