How to Get to Sherwood
Transport Hub
Sherwood / Sarnia Road
Route
Main taxi route along Sarnia Road connects to Durban CBD and Umlazi. Good access to Berea and town via multiple taxi routes. No direct train access but close to Durban station via taxi.
Taxi Cost
R12-R15 from Durban CBD
Landmark
Pick n Pay Sarnia Road, local security companies, domestic placement agencies in Berea
Main taxi route along Sarnia Road connects to Durban CBD and Umlazi. Good access to Berea and town via multiple taxi routes. No direct train access but close to Durban station via taxi.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Sherwood
Generally safe during daylight hours with regular foot traffic along Sarnia Road and good visibility near shops.
How to Get Hired as Call Centre Agent in Sherwood
Pro Tip
Focus on demonstrating clear English speaking ability during the initial WhatsApp contact, as voice quality is the most critical factor that determines whether you progress to face-to-face interviews.
Walk-In Friendly?
Yes - small local retailers and security companies often accept walk-in applications, especially for domestic worker placements
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Sherwood
Sherwood's economy revolves around domestic employment in the residential area and retail jobs at nearby shopping centers. Many residents work as domestic workers, security guards, or in hospitality roles in surrounding suburbs. The area serves as a stepping stone for workers commuting to central Durban businesses.
Growing Industries:
Live Job Openings Near Sherwood
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Sarnia Road spaza shops and takeaways near the taxi rank
Other Roles Available in Sherwood
Pro Tip
Focus on demonstrating clear English speaking ability during the initial WhatsApp contact, as voice quality is the most critical factor that determines whether you progress to face-to-face interviews.
Walk-In Friendly?
Yes - small local retailers and security companies often accept walk-in applications, especially for domestic worker placements
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Sherwood?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.