How to Get to Shallcross
Transport Hub
Shallcross / Chatsworth side
Route
Well-connected by minibus taxis running along main Chatsworth routes to CBD and southern industrial areas. Most workers use shared taxis or private transport as train services are limited in this area.
Taxi Cost
R14-R20 from Durban CBD
Landmark
Chatsworth Centre, various motor dealerships along Chatsworth Road, Crossmoor Industrial area
Well-connected by minibus taxis running along main Chatsworth routes to CBD and southern industrial areas. Most workers use shared taxis or private transport as train services are limited in this area.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Shallcross
Generally safe during daylight hours with good foot traffic along Chatsworth Centre area. Stay alert around quieter residential streets.
How to Get Hired as Call Centre Agent in Shallcross
Pro Tip
Practice your telephone voice and speak clearly during the initial WhatsApp contact - many recruiters do informal voice screening right from the first call.
Walk-In Friendly?
Yes, particularly at smaller retail outlets, motor workshops, and family-run businesses that prefer face-to-face introductions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Shallcross
Economy centered around retail trade, small manufacturing, and service industries serving the greater Chatsworth area. Many residents work in nearby industrial areas or commute to Durban South factories. Local spaza shops and family businesses provide additional employment.
Growing Industries:
Live Job Openings Near Shallcross
Call Centre Agents
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ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Chatsworth Centre food court and various curry houses along Moorton Road
Other Roles Available in Shallcross
Pro Tip
Practice your telephone voice and speak clearly during the initial WhatsApp contact - many recruiters do informal voice screening right from the first call.
Walk-In Friendly?
Yes, particularly at smaller retail outlets, motor workshops, and family-run businesses that prefer face-to-face introductions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Shallcross?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.