How to Get to Phoenix
Transport Hub
Phoenix Plaza / Bridge City Taxi Rank
Route
Phoenix Hwy
Taxi Cost
R15–R25
Landmark
Phoenix Plaza
Main taxi routes available; check last taxi times
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Phoenix
Large township/urban hub; very busy
How to Get Hired as Call Centre Agent in Phoenix
Pro Tip
Ask at local shops or clinics
Walk-In Friendly?
Sometimes
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Phoenix
High commuter suburb�many residents travel daily to industrial and retail hubs for work.
Growing Industries:
Live Job Openings Near Phoenix
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Where to Eat Near Work
Street food & takeaways near Plaza
Other Roles Available in Phoenix
Pro Tip
Ask at local shops or clinics
Walk-In Friendly?
Sometimes
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Phoenix?
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