How to Get to Overport
Transport Hub
Overport City
Route
Well-connected by minibus taxis along Overport Drive with routes to CBD and southern townships. Some buses available but taxis are more frequent. No direct train access but close to Chatsworth station.
Taxi Cost
R8-R12 from Durban CBD
Landmark
Overport City shopping complex, various car dealerships along Overport Drive, Chatsworth Centre
Well-connected by minibus taxis along Overport Drive with routes to CBD and southern townships. Some buses available but taxis are more frequent. No direct train access but close to Chatsworth station.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Overport
Busy commercial area with good foot traffic and visibility during business hours. Stay alert around ATMs and when carrying cash.
How to Get Hired as Call Centre Agent in Overport
Pro Tip
Practice your telephone voice and learn basic isiZulu greetings - many Overport area employers value agents who can switch between English and local languages during customer calls.
Walk-In Friendly?
Yes - many small family businesses and shops welcome walk-ins, especially for sales assistant and general worker positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Overport
Overport serves as a key retail and service hub for the southern Durban suburbs with high foot traffic. The area has a strong Indian business community and many family-owned shops that regularly hire. Economic activity centers around retail, restaurants, and small-scale manufacturing.
Growing Industries:
Live Job Openings Near Overport
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Chatsworth Centre food court or street vendors along Overport Drive
Other Roles Available in Overport
Pro Tip
Practice your telephone voice and learn basic isiZulu greetings - many Overport area employers value agents who can switch between English and local languages during customer calls.
Walk-In Friendly?
Yes - many small family businesses and shops welcome walk-ins, especially for sales assistant and general worker positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Overport?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.