How to Get to Ntuzuma
Transport Hub
Ntuzuma / KwaMashu area
Route
Major taxi hub connecting to Durban CBD, Phoenix, and surrounding townships via R102 and Phoenix Highway. Multiple taxi associations operate from the main rank. No direct train access but well-connected by road transport.
Taxi Cost
R15-R22 from Durban CBD
Landmark
Ntuzuma Mall, Phoenix Industrial Park, Inanda Newtown Centre, various taxi associations and transport operators
Major taxi hub connecting to Durban CBD, Phoenix, and surrounding townships via R102 and Phoenix Highway. Multiple taxi associations operate from the main rank. No direct train access but well-connected by road transport.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Ntuzuma
Generally safe during business hours with good foot traffic around Phoenix Highway and main commercial areas.
How to Get Hired as Call Centre Agent in Ntuzuma
Pro Tip
Practice your English telephone voice with friends or family before applying, as the voice test is usually the deciding factor in getting hired at most call centres.
Walk-In Friendly?
Yes - particularly effective at Ntuzuma Mall retailers and informal sector opportunities along main transport routes
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Ntuzuma
Ntuzuma serves as a key commercial gateway between Durban's northern townships and the city center. The local economy is driven by retail trade, informal businesses, and serves as a transport interchange. Many residents commute to Phoenix Industrial Park and Durban North for manufacturing jobs.
Growing Industries:
Live Job Openings Near Ntuzuma
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Ntuzuma Mall food court and street vendors along Phoenix Highway
Other Roles Available in Ntuzuma
Pro Tip
Practice your English telephone voice with friends or family before applying, as the voice test is usually the deciding factor in getting hired at most call centres.
Walk-In Friendly?
Yes - particularly effective at Ntuzuma Mall retailers and informal sector opportunities along main transport routes
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Ntuzuma?
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