How to Get to Montclair
Transport Hub
Montclair Mall / Jacobs
Route
Well-connected by minibus taxis from Umlazi and Chatsworth routes. Good access via the M7 and M13 highways. Some workers use the Jacobs train station nearby but taxis are more reliable.
Taxi Cost
R12-R16 from Durban CBD
Landmark
Montclair Mall, Chatsworth Centre, local automotive workshops along Montclair Road, various Indian-owned factories and warehouses
Well-connected by minibus taxis from Umlazi and Chatsworth routes. Good access via the M7 and M13 highways. Some workers use the Jacobs train station nearby but taxis are more reliable.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Montclair
Generally safe during daytime with good foot traffic around Montclair Mall and main roads. Stay alert around quieter residential streets.
How to Get Hired as Call Centre Agent in Montclair
Pro Tip
Highlight any additional languages you speak fluently - Montclair's multicultural population means employers highly value agents who can communicate in Tamil, Hindi, Zulu, or other local languages alongside English.
Walk-In Friendly?
Yes - many Indian-owned businesses and small manufacturers are open to walk-in applications, especially if you speak Tamil or Hindi
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Montclair
Montclair serves as a commercial hub for the southern suburbs with significant retail activity around the mall. The area has a strong Indian business community alongside growing African entrepreneurship. Employment ranges from formal retail jobs to informal trading and small manufacturing.
Growing Industries:
Live Job Openings Near Montclair
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
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ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Chatsworth Centre food court or the curry and rice spots along Montclair Road
Other Roles Available in Montclair
Pro Tip
Highlight any additional languages you speak fluently - Montclair's multicultural population means employers highly value agents who can communicate in Tamil, Hindi, Zulu, or other local languages alongside English.
Walk-In Friendly?
Yes - many Indian-owned businesses and small manufacturers are open to walk-in applications, especially if you speak Tamil or Hindi
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Montclair?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.