Call Centre Supervisor Jobs in Kloof 2026 (Immediate Start) | ShiftMate

Looking for call centre supervisor jobs in Kloof? Demand is steady, driven by growing BPO, financial services, and retail contact centres in the area. You can expect to earn between R4,800 and R6,000 per month. ShiftMate makes applying simple: download our app or message us on WhatsApp. No CV is needed to get started, just your SA ID and a willingness to lead a team.

What It's Like Working as Call Centre Supervisor in Kloof

Working as a Call Centre Supervisor in Kloof in 2026 offers a unique blend of suburban tranquility and professional opportunity. Kloof is a growing employment corridor, attracting BPO and financial services companies looking for a stable workforce and lower operating costs than the CBD. This means demand for supervisors is steady, not seasonal, with new roles opening monthly. Most workers commute into Kloof from areas like Pinetown, KwaMashu, and even Durban Central, creating a diverse and vibrant work culture. The work environment is generally professional, focused on customer service excellence and team performance. While Kloof is known for its upmarket feel, the contact centres here are inclusive and offer solid career paths for dedicated individuals. You'll find a supportive community, though evening shifts require careful planning for transport and safety. Overall, working in Kloof provides a good balance for those seeking a supervisory role outside the city bustle.

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How to Get to Kloof

Transport Hub

Kloof Village Mall

Route

Main taxi route via M13 highway connecting to Pinetown and Durban CBD. Limited direct routes from townships, often requiring transfers through Pinetown. No train service to Kloof itself.

Taxi Cost

R15-R22 from Durban CBD

Landmark

Kloof Village Mall, Pick n Pay Kloof, various residential estates and complexes, local restaurants and cafes

Most workers commute to Kloof via the Pinetown Taxi Rank on Bell Street. Taxis from Pinetown up Old Main Road toward Kloof cost R12–R18 one way. If you're coming from KwaMashu or Durban Central, you'll typically change taxis at Pinetown. Early morning taxis for 07:00 shifts depart from Pinetown from around 05:30. A taxi from Durban CBD to Kloof costs R15-R22. Some employers along Old Main Road offer private shuttles from Pinetown; always ask during your interview.

From the Kloof Village Mall taxi rank, most employment nodes for Call Centre Supervisors are a short walk or quick taxi ride along Old Main Road. The commercial parks and larger contact centres are primarily located off Old Main Road, heading towards Hillcrest. Pick n Pay Kloof is right within Kloof Village Mall. Look out for signboards for business parks as you travel along the main road.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Coach and mentor call centre agents to improve their performance and customer service skills.
Monitor live calls and recorded interactions to ensure quality standards are consistently met.
Handle escalated customer complaints, resolving issues efficiently and professionally.
Manage agent schedules, ensuring adequate staffing levels for all shifts and peak times.
Prepare daily and weekly performance reports for your team, tracking key metrics.
Conduct regular one-on-one sessions with agents to provide feedback and set goals.
Assist with training new hires, familiarising them with company policies and systems.
Motivate your team to achieve targets and maintain a positive, productive work environment.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Call Centre Supervisor roles in Kloof typically involve shifts across 7 days a week. You might work early mornings (07:00-16:00), day shifts (08:00-17:00), or some evening shifts (11:00-20:00). Rosters often include weekend work, with two consecutive days off during the week. Flexibility is key for these roles.

Salary Range

R4,800 – R6,000 per month

The R4,800–R6,000/month salary range for a Call Centre Supervisor in Kloof is based on ShiftMate placement data. Your exact earnings will depend on the employer (a large financial services contact centre might pay more than a smaller retail operation), your experience, and your proven leadership skills. This range is above the 2026 national minimum wage of R28.79 per hour, reflecting the supervisory responsibility. Consistent performance and good agent retention can also influence pay increases.

In Kloof, Call Centre Supervisors typically earn R4,800–R6,000/month. This is slightly below what you might find in Durban CBD (R5,500–R7,000) but comparable to other KZN suburban hubs. Nationally, experienced supervisors can earn R6,000–R8,500, showing room for growth.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.

Safety Tips for Kloof

Kloof is generally one of Durban's safer suburban working areas during the day. However, evening shifts ending after 20:00 require extra care. Arrange a lift or use a trusted taxi contact rather than waiting roadside. Old Main Road is well-lit, but avoid isolated areas around industrial parks after dark. Always share your shift schedule with someone at home.

How to Get Hired as Call Centre Supervisor in Kloof

Steps to Apply

1Register free with ShiftMate via our app or WhatsApp; no CV is needed to create your profile.
2Complete your ShiftMate profile with your SA ID number, contact details, and work experience.
3Browse available Call Centre Supervisor jobs in Kloof and apply directly through the platform.
4For walk-ins, visit contact centres along Old Main Road on Tuesday mornings with your SA ID.
5Be prepared for a same-day trial shift or interview if employers like your leadership potential.

Pro Tip

Your best shot for a Call Centre Supervisor role in Kloof is a Tuesday morning walk-in along Old Main Road before 09:00. Ask specifically for the 'Recruitment Coordinator,' not general HR. Mention your past QA scores and agent retention statistics upfront – these are key metrics employers look for. Many Kloof-area employers will offer a trial shift the same day if you impress them.

Walk-In Friendly?

Yes, particularly for retail positions at Kloof Village Mall and domestic/gardening work through word-of-mouth in residential areas

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre supervisor earn in Kloof?

In Kloof, a Call Centre Supervisor typically earns between R4,800 and R6,000 per month. This range is influenced by factors like the specific industry (e.g., financial services often pay slightly more than retail), the size of the employer, and your previous experience and leadership track record. This salary is above the national minimum wage, reflecting the responsibility of the role. ShiftMate's placement data confirms this is a realistic expectation for the Kloof area in 2026.

What do I need to get a call centre supervisor job in Kloof?

To secure a Call Centre Supervisor job in Kloof, you'll generally need prior experience as a call centre agent, ideally with some team leader or supervisory exposure. Strong communication, problem-solving, and motivational skills are essential. You'll need your South African ID book or smart card. While a matric certificate is usually required, some employers value practical experience more. Being able to demonstrate good QA scores and agent retention from previous roles will significantly boost your chances during an interview or trial shift.

Who is hiring call centre supervisors in Kloof right now?

Kloof has consistent demand for Call Centre Supervisors from various employers. This includes Business Process Outsourcing (BPO) companies located in commercial parks along Old Main Road, in-house contact centres for insurance and financial services firms, and customer service departments within larger retail operations like Pick n Pay Kloof and other stores at Kloof Village Mall. Demand is steady, not seasonal, so new roles open up monthly. Check ShiftMate regularly for the latest vacancies.

How do I apply for call centre supervisor jobs in Kloof?

The easiest way to apply for Call Centre Supervisor jobs in Kloof is through ShiftMate. Simply download our app or message us on WhatsApp, create your free profile (no CV needed!), and browse available roles. For a more direct approach, many Kloof employers welcome walk-ins. Your best bet is to visit contact centres along Old Main Road on a Tuesday morning before 09:00, bringing your SA ID. Be ready for a quick interview or even a trial shift.

What are the working hours for a call centre supervisor in Kloof?

Working hours for a Call Centre Supervisor in Kloof are typically varied, covering shifts across a 7-day week. Common patterns include early morning shifts (e.g., 07:00-16:00), standard day shifts (08:00-17:00), and some evening shifts (e.g., 11:00-20:00). You should expect to work weekends, with your two days off often falling during the week. Flexibility is a key requirement, as you'll be managing team rosters and ensuring adequate coverage during peak times.

Is Kloof safe to work in?

Kloof is generally considered one of Durban's safer suburban areas for daytime work. The main employment corridors, especially along Old Main Road and around Kloof Village Mall, are well-trafficked and well-lit. However, extra caution is needed for evening shifts ending after 20:00. It's advisable to arrange a lift or use a trusted taxi service rather than waiting alone by the roadside. Avoid isolated areas around industrial parks after dark, and always share your shift schedule with someone at home for added safety.

Job Market in Kloof

Call Centre Supervisor demand in Kloof is primarily driven by the growth of BPO and financial services contact centres, alongside the expansion of insurance and retail customer service operations. These industries prefer suburban KZN locations for lower overheads and a stable workforce. This economic dynamic translates into consistent, rather than seasonal, supervisor vacancies, with new roles opening monthly for job seekers.

Growing Industries:

domestic services, retail, hospitality, security services, landscaping

Where to Eat Near Work

For budget-friendly lunch options in Kloof, head to the food court at Kloof Village Mall where you'll find various takeaways for R40-R70. Alternatively, the small spaza shops along Old Main Road offer affordable snacks, cold drinks, and often vetkoek or bunny chows for R30-R60. Packing your own lunch is always the cheapest option.

Kloof Village Mall food court and the small spaza shops along Old Main Road