How to Get to Strand
Transport Hub
Strand CBD / Beach Road
Route
Well-connected by minibus taxis along the R44 and Beach Road, with regular services to Cape Town CBD and surrounding areas. Strand train station provides affordable rail links to the city, though taxis are more frequent.
Taxi Cost
R15-R22 from Cape Town CBD
Landmark
Strand Plaza Shopping Centre, Beach Road retail strip, various guesthouses and restaurants along the beachfront
Well-connected by minibus taxis along the R44 and Beach Road, with regular services to Cape Town CBD and surrounding areas. Strand train station provides affordable rail links to the city, though taxis are more frequent.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Cape Town area. Actual pay may vary by employer.
Safety Tips for Strand
Beach Road and main shopping areas are generally safe during business hours with regular foot traffic and security presence.
How to Get Hired as Call Centre Agent in Strand
Pro Tip
Practice your telephone voice and English pronunciation before applying, as most employers conduct immediate phone screenings and voice clarity is the top hiring factor for call centre roles.
Walk-In Friendly?
Yes - many retail stores and restaurants along Beach Road and in Strand Plaza welcome walk-in applications, especially for part-time and seasonal positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Strand
Strand's economy revolves around retail serving the local community, hospitality for beachgoers and tourists, and some light industrial activity. The area benefits from its proximity to Somerset West's business district while maintaining its own retail hub around Strand Plaza.
Growing Industries:
Live Job Openings Near Strand
Where to Eat Near Work
Strand Plaza food court and the various takeaways along Beach Road near the station
Other Roles Available in Strand
Pro Tip
Practice your telephone voice and English pronunciation before applying, as most employers conduct immediate phone screenings and voice clarity is the top hiring factor for call centre roles.
Walk-In Friendly?
Yes - many retail stores and restaurants along Beach Road and in Strand Plaza welcome walk-in applications, especially for part-time and seasonal positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Strand?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.