How to Get to Plumstead
Transport Hub
Plumstead Station / Main Road
Route
Well-served by Metrorail Southern Line with Plumstead Station as the main hub. Main Road taxi route connects to Wynberg and Claremont. Good access to other Southern Suburbs via connecting taxis from Wynberg.
Taxi Cost
R15-R22 from Cape Town CBD
Landmark
Wynberg CBD, Maynardville Park Shopping Centre, Kenilworth Centre, local domestic placements
Well-served by Metrorail Southern Line with Plumstead Station as the main hub. Main Road taxi route connects to Wynberg and Claremont. Good access to other Southern Suburbs via connecting taxis from Wynberg.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Cape Town area. Actual pay may vary by employer.
Safety Tips for Plumstead
Generally safe during daytime with good foot traffic along Main Road and near Plumstead Station. Stay alert around the station area during peak hours.
How to Get Hired as Call Centre Agent in Plumstead
Pro Tip
Practice your phone voice and speaking clearly in English before applying, as most companies conduct telephonic interviews first and your voice quality is crucial for call centre success.
Walk-In Friendly?
Limited - mostly residential area with few major employers, better to target nearby Wynberg or Claremont for walk-in opportunities
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Plumstead
Plumstead serves primarily as a residential area with limited direct employment opportunities. Most workers commute to nearby Wynberg, Claremont, or the Southern Suburbs industrial areas. The local economy revolves around small retail, domestic work, and service jobs supporting the residential community.
Growing Industries:
Live Job Openings Near Plumstead
Where to Eat Near Work
Plumstead Station takeaways and Main Road spaza shops
Other Roles Available in Plumstead
Pro Tip
Practice your phone voice and speaking clearly in English before applying, as most companies conduct telephonic interviews first and your voice quality is crucial for call centre success.
Walk-In Friendly?
Limited - mostly residential area with few major employers, better to target nearby Wynberg or Claremont for walk-in opportunities
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Plumstead?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.