How to Get to Gatesville
Transport Hub
Gatesville Business Park / Athlone
Route
Well-served by minibus taxis along Crawford Road with routes to CBD, Athlone, and surrounding areas. Close to train connections at Athlone station. Main taxi routes run frequently during peak hours.
Taxi Cost
R12-R18 from Cape Town CBD
Landmark
Gatesville Business Park, Crawford factories, local retail strips along Crawford Road
Well-served by minibus taxis along Crawford Road with routes to CBD, Athlone, and surrounding areas. Close to train connections at Athlone station. Main taxi routes run frequently during peak hours.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Cape Town area. Actual pay may vary by employer.
Safety Tips for Gatesville
Generally safe during business hours with good foot traffic around the business park and main Crawford Road. Stay aware of surroundings when walking between office buildings.
How to Get Hired as Call Centre Agent in Gatesville
Pro Tip
Visit the Gatesville Business Park during lunch hours (12:00-14:00) when HR managers are most likely to be available for impromptu interviews - many smaller operations here prefer meeting candidates in person rather than online applications.
Walk-In Friendly?
Yes, many smaller manufacturers and retail outlets accept walk-in applications, especially for general worker and cleaning positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Gatesville
Gatesville serves as a key employment node with mixed industrial and commercial activity. The area benefits from proximity to major transport routes and Athlone's established economy. Many residents work locally in manufacturing, retail, and service industries.
Growing Industries:
Live Job Openings Near Gatesville
Where to Eat Near Work
Crawford Chicken and Chips or the spaza shops along Crawford Road
Other Roles Available in Gatesville
Pro Tip
Visit the Gatesville Business Park during lunch hours (12:00-14:00) when HR managers are most likely to be available for impromptu interviews - many smaller operations here prefer meeting candidates in person rather than online applications.
Walk-In Friendly?
Yes, many smaller manufacturers and retail outlets accept walk-in applications, especially for general worker and cleaning positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Gatesville?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.