Industry
BPO
ShiftMate company profile
MultiChoice / DStv Contact Centre jobs and careers in South Africa
MultiChoice operates South Africa’s largest pay-TV contact centre, managing subscriber queries for DStv, Showmax and GOtv. The centre handles billing issues, decoder troubleshooting, account changes and streaming support for millions of customers across the continent.
Johannesburg (Randburg) Cape Town Durban
Evidence-led company research
What MultiChoice / DStv Contact Centre jobs research shows
MultiChoice operates South Africa’s largest pay-TV contact centre, managing subscriber queries for DStv, Showmax and GOtv. The centre handles billing issues, decoder troubleshooting, account changes and streaming support for millions of customers across the continent.
Locations
Johannesburg (Randburg), Cape Town, Durban
Company size
3,500+ (contact centre)
Role areas
Customer Service Agent, Technical Support Agent, Billing Consultant
Typical pay
R7,500–R18,000/month
Head office
Johannesburg (Randburg)
Founded
1994
What the work may be like
MultiChoice's contact centre handles decoder technical support, billing, and Showmax streaming queries for Africa's leading pay-TV brand — a tech-involved customer service environment where agents develop real troubleshooting skills. The Randburg hub is well-equipped, and the staff subscription discounts (DStv, Showmax) are a genuinely valued daily benefit.
The MultiChoice Africa group structure creates mobility opportunities across the continent for strong performers.
Hiring and application process
Candidates should apply online via the MultiChoice careers portal or South African job platforms such as PNet and Indeed, submitting a Matric certificate and highlighting any customer-service experience. The screening process includes an initial CV review, a telephonic or video interview, a practical call simulation focused on decoder troubleshooting and billing queries, plus reference and criminal checks.
The full process from application to offer typically takes three to five weeks. Prepare by studying DStv, Showmax and GOtv products and practising clear, patient explanations of technical steps.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
- Africa's largest pay-TV brand — DStv is a household name and a strong CV entry
- Staff DStv and Showmax subscription discounts — tangible daily benefit every employee uses
- Tech-support exposure across decoder, satellite, and streaming systems — marketable digital skills
What candidates should verify
- • High-volume customer service with complex decoder and billing queries — pace is demanding
- • Randburg location may require significant commutes for candidates in southern or eastern Johannesburg
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at MultiChoice / DStv Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Customer Service Agent · Technical Support Agent · Billing Consultant · Showmax Support Agent · Retentions Consultant
Entry guidance
Matric, strong communication, tech-savvy for decoder/streaming support
Hiring process
Candidates should apply online via the MultiChoice careers portal or South African job platforms such as PNet and Indeed, submitting a Matric certificate and highlighting any customer-service experience. The screening process includes an initial CV review, a telephonic or video interview, a practical call simulation focused on decoder troubleshooting and billing queries, plus reference and criminal checks. The full process from application to offer typically takes three to five weeks. Prepare by studying DStv, Showmax and GOtv products and practising clear, patient explanations of technical steps.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Africa's leading pay-TV brand
- DStv and Showmax tech-support exposure
- Competitive staff subscription discounts
- Multichoice Africa mobility