Industry
BPO
ShiftMate company profile
MTN Contact Centre jobs and careers in South Africa
MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers. The centre processes high volumes of inbound calls and queries tied directly to MTN's mobile network operations rather than third-party clients.
Johannesburg (Roodepoort) Cape Town Durban
Evidence-led company research
What MTN Contact Centre jobs research shows
MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers. The centre processes high volumes of inbound calls and queries tied directly to MTN's mobile network operations rather than third-party clients.
Locations
Johannesburg (Roodepoort), Cape Town, Durban
Company size
3,000+ (contact centre)
Role areas
Customer Care Agent, Technical Support Consultant, Retentions Agent
Typical pay
R7,500–R18,000/month
Head office
Johannesburg (Roodepoort)
Founded
1994
What the work may be like
MTN's South African contact centre operates at significant scale, handling subscriber queries across prepaid, postpaid, and enterprise accounts from its Roodepoort hub. The environment is structured and KPI-driven, with dedicated teams for different product lines including device care, enterprise support, and billing.
Staff benefit from the MTN group's pan-African brand and internal mobility opportunities across its 19 African market operations.
Hiring and application process
Candidates can apply for MTN Contact Centre roles directly via the South African jobs platform, uploading their Matric certificate and highlighting any telecoms exposure. The process starts with CV screening, followed by an online assessment testing problem-solving and basic network knowledge, a structured telephonic interview, and a final in-person role-play focused on billing queries and device support.
Reference and criminal-record checks complete the sequence, with the full timeline typically spanning four to six weeks. Prepare by familiarising yourself with MTN’s prepaid and postpaid products so you can demonstrate quick, accurate resolution of common subscriber issues during assessments.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Africa's second-largest mobile operator — strong brand on your CV
- Free or heavily discounted data and device benefits
- International MTN Africa mobility for high performers
What candidates should verify
- • Large volume-driven environment with strict KPI adherence
- • Roodepoort location is not central for all Johannesburg candidates
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at MTN Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Customer Care Agent · Technical Support Consultant · Retentions Agent · Enterprise Support Advisor · Team Leader
Entry guidance
Matric, telecoms literacy preferred, strong problem-solving
Hiring process
Candidates can apply for MTN Contact Centre roles directly via the South African jobs platform, uploading their Matric certificate and highlighting any telecoms exposure. The process starts with CV screening, followed by an online assessment testing problem-solving and basic network knowledge, a structured telephonic interview, and a final in-person role-play focused on billing queries and device support. Reference and criminal-record checks complete the sequence, with the full timeline typically spanning four to six weeks. Prepare by familiarising yourself with MTN’s prepaid and postpaid products so you can demonstrate quick, accurate resolution of common subscriber issues during assessments.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Africa's second-largest mobile operator
- Free or discounted device and data benefits
- Technical telecoms career exposure
- International African group mobility