Industry
BPO
ShiftMate company profile
Hollard Insurance Contact Centre jobs and careers in South Africa
Hollard Insurance operates contact centres that handle customer queries for personal lines, commercial insurance, and life products. As South Africa's largest privately-owned insurance group, it serves individual policyholders and small to medium businesses through inbound calls and related support channels.
Johannesburg (Parktown) Cape Town Pretoria
Evidence-led company research
What Hollard Insurance Contact Centre jobs research shows
Hollard Insurance operates contact centres that handle customer queries for personal lines, commercial insurance, and life products. As South Africa's largest privately-owned insurance group, it serves individual policyholders and small to medium businesses through inbound calls and related support channels.
Locations
Johannesburg (Parktown), Cape Town, Pretoria
Company size
2,500+
Role areas
Insurance Sales Consultant, Claims Assessor, Retentions Advisor
Typical pay
R7,500–R20,000/month
Head office
Johannesburg (Parktown)
What the work may be like
Hollard is South Africa's largest privately-owned insurer, and its Parktown Johannesburg contact centre reflects the company's creative, purpose-driven culture. The Hollard Cares transformation programme is not just a marketing tagline — it drives real youth employment and development.
FAIS RE5 training is fully funded, and the personal lines plus commercial insurance exposure creates a broader skill set than single-line insurance operators.
Hiring and application process
za or directly via this jobs platform. Applications are screened for a Matric certificate and customer orientation, after which shortlisted candidates complete online assessments and participate in interviews that may include role-play scenarios for inbound insurance queries; advisory positions also require a valid FAIS RE5 certificate.
The process typically includes reference and background checks and takes three to six weeks from application to offer. Prepare by familiarising yourself with Hollard’s personal lines, commercial and life products so you can confidently handle simulated customer calls.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a global BPO brand and structured training
- SA's largest privately-owned insurer — Hollard brand credibility across personal and commercial insurance
- Hollard Cares transformation programme — genuine youth employment and development focus
- FAIS RE5 training fully funded — advisory qualification while working
What candidates should verify
- • Parktown Johannesburg campus may require transport planning from outer suburbs
- • Complex personal and commercial lines require substantial product training before live deployment
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Hollard Insurance Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Insurance Sales Consultant · Claims Assessor · Retentions Advisor · Service Consultant · Team Leader
Entry guidance
Matric, FAIS RE5 for advisory roles, customer orientation
Hiring process
Candidates can apply for roles at Hollard Insurance Contact Centre through the company’s careers portal on hollard.co.za or directly via this jobs platform. Applications are screened for a Matric certificate and customer orientation, after which shortlisted candidates complete online assessments and participate in interviews that may include role-play scenarios for inbound insurance queries; advisory positions also require a valid FAIS RE5 certificate. The process typically includes reference and background checks and takes three to six weeks from application to offer. Prepare by familiarising yourself with Hollard’s personal lines, commercial and life products so you can confidently handle simulated customer calls.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- SA's largest privately-owned insurer
- Creative, purpose-driven culture
- FAIS-funded training pathway
- Hollard Cares transformation programme