Industry
BPO
ShiftMate company profile
FNB Contact Centre jobs and careers in South Africa
FNB Contact Centre operates as the main customer service arm for First National Bank, managing inbound calls and queries on personal banking accounts, credit products, insurance, and the FNB app. Its customers are retail banking clients across South Africa who need support outside branch hours.
Johannesburg (Fairland) Pretoria Cape Town Durban
Evidence-led company research
What FNB Contact Centre jobs research shows
FNB Contact Centre operates as the main customer service arm for First National Bank, managing inbound calls and queries on personal banking accounts, credit products, insurance, and the FNB app. Its customers are retail banking clients across South Africa who need support outside branch hours.
Locations
Johannesburg (Fairland), Pretoria, Cape Town
Company size
4,500+ (contact centre)
Role areas
Banking Advisor, App Support Consultant, Credit Consultant
Typical pay
R8,000–R21,000/month
Head office
Johannesburg (Fairland)
Founded
2024
What the work may be like
FNB's contact centre is consistently regarded as one of the best banking contact centres to work at in South Africa — a reflection of FNB's multiple 'Best Bank' awards and its emphasis on internal culture. The Johannesburg hub operates a tech-forward environment supporting one of SA's most innovative banking apps, giving agents exposure to digital banking innovation.
Training is thorough and ongoing, and the promote-from-within culture is genuine.
Hiring and application process
Applications for roles at FNB Contact Centre are submitted via the First National Bank careers portal or major South African job platforms, requiring a Matric certificate plus evidence of strong communication and basic tech literacy. The screening process starts with CV shortlisting, followed by online psychometric and voice assessments, a telephonic interview, and a final virtual or in-person panel discussion focused on customer query handling.
Candidates who advance complete reference, criminal record and credit checks, with the full timeline from application to offer typically taking four to six weeks. Preparation should include practising role-play scenarios involving FNB app support, personal banking queries and credit product explanations.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- SA's most awarded bank — the FNB brand is a career asset across the financial sector
- Tech-forward digital banking focus — app support roles build in-demand skills
- Strong internal promotion culture with a genuine talent development reputation
What candidates should verify
- • High standards and thorough assessments make entry competitive
- • Fairland Johannesburg location requires reliable transport for shift workers
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at FNB Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Banking Advisor · App Support Consultant · Credit Consultant · Fraud Analyst · eBucks Support Agent
Entry guidance
Matric, strong communication skills, tech literacy for app support roles
Hiring process
Applications for roles at FNB Contact Centre are submitted via the First National Bank careers portal or major South African job platforms, requiring a Matric certificate plus evidence of strong communication and basic tech literacy. The screening process starts with CV shortlisting, followed by online psychometric and voice assessments, a telephonic interview, and a final virtual or in-person panel discussion focused on customer query handling. Candidates who advance complete reference, criminal record and credit checks, with the full timeline from application to offer typically taking four to six weeks. Preparation should include practising role-play scenarios involving FNB app support, personal banking queries and credit product explanations.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- Best bank in SA (multiple awards)
- FNB app support roles for tech-savvy agents
- Strong training academy
- Internal growth culture