1 call centre and BPO companies operate in Roodepoort. Below: who they are, where they are, what they pay, and which of them are hiring right now according to their own careers pages.
Call centre companies in Roodepoort
- MTN Contact Centre
Johannesburg (Roodepoort) · Cape Town · Durban · 3,000+ (contact centre)
MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers. The centre processes high volumes of inbound calls and queries tied directly to MTN's mobile network operations rather than third-party clients. With over 3,000 staff across its contact centre operations, it forms a significant portion of MTN's internal support structure in a market where the company ranks as the second-largest mobile operator. The operation maintains its largest hub in Roodepoort, Johannesburg, with additional sites in Cape Town and Durban. Job postings show activity concentrated in Gauteng, including Roodepoort and Johannesburg, alongside scattered roles in other provinces. The Roodepoort location sits outside central Johannesburg transport routes, which affects daily commuting for many staff. Open positions appear regularly on MTN's external career site, covering customer service, sales, and some managerial tracks at defined internal levels. The work environment is structured around strict KPIs and call volumes, with teams segmented by product lines such as device care or enterprise support. Staff receive free or discounted MTN data and devices as a standard benefit, and high performers can access mobility opportunities within the wider MTN Africa group. Career movement tends to follow internal grading from entry-level roles upward, though the volume-driven pace limits flexibility for those who prefer varied tasks or less monitoring. The setting suits people who handle repetitive customer interactions and meet measurable targets without issue, but it shows higher turnover in roles where adherence to scripts and metrics creates sustained pressure. Candidates with prior call centre experience or interest in telecoms operations are more likely to fit than those seeking creative or low-structure work. The hiring process runs through MTN's public job portal, where applicants filter by location, function, and grade level before submitting for roles that list specific requirements. Shortlisting focuses on basic eligibility and availability for shift patterns, with limited public detail on interview stages beyond standard screening for customer service positions.