Kimberley, Northern Cape

What Do Call Centre Agents in Kimberley Do?

What a call centre agent in Kimberley actually does day to day: inbound and outbound campaigns, the tools, the shifts, and how agents move up to team leader.

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Short answer

Answer 60–80 calls per shift Resolve customer queries on first call Log interactions in CRM system Meet AHT and CSAT targets

Key takeaways for Kimberley

  • Live call centre roles in Kimberley appear on the hub as employers post them.
  • Employers hiring in Kimberley are listed as their adverts appear.
  • No CV needed: register on WhatsApp, pass the free assessment, and ShiftMate puts you forward with a verified profile.

The frontline of customer service — handling inbound calls, resolving queries, and meeting performance targets. South Africa's BPO sector employs over 270,000 people, and call centre agent is the most common entry point. In Kimberley the campaigns range from local banking and telco support to UK and Australian customer service run overnight.

A day on the floor

  • Answer 60–80 calls per shift
  • Resolve customer queries on first call
  • Log interactions in CRM system
  • Meet AHT and CSAT targets
  • Escalate complex issues to team leaders

Types of call centre work in Kimberley

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

Where it leads

  1. Call Centre Agent · about 0–12 months · R5,500–R8,000
  2. Senior Agent / Subject Matter Expert · about 1–2 years · R9,000–R13,000
  3. Team Leader · about 2–4 years · R14,000–R22,000
  4. Operations Manager · about 4–7 years · R25,000–R45,000

Questions people ask

What does a call centre agent in Kimberley do all day?

Answer 60–80 calls per shift Resolve customer queries on first call Log interactions in CRM system Meet AHT and CSAT targets

What shifts do call centre agents in Kimberley work?

Rotational rosters. Local campaigns run day shifts and some weekends. UK and Australian campaigns run late and night shifts with an allowance and transport home. Work-from-home roles need fibre and backup power.

How do call centre agents in Kimberley get promoted?

Call Centre Agent in about 0–12 months (R5,500–R8,000); Senior Agent / Subject Matter Expert in about 1–2 years (R9,000–R13,000); Team Leader in about 2–4 years (R14,000–R22,000).

Ready for a call centre job in Kimberley?

Register on WhatsApp, pass the free assessment, and get put forward to employers hiring in Kimberley.

Related searches this page answers: what do call centre agents in Kimberley do · call centre agent duties Kimberley · call centre agent job description. Back to call centre jobs in Kimberley.