BPO & Call Centre Jobs in Johannesburg
Your complete guide to finding call centre work in Johannesburg — salaries, top employers, entry requirements, and how to get hired in 2026.
Entry Salary
R5,500–R8,000/mo
Senior Salary
Up to R80,000/mo
Local Employers
9+ companies
Available Roles
8+ role types
BPO Roles Available in Johannesburg
Call Centre Agent
R5,500–R8,000/month
Outbound Sales Agent
R5,000–R7,000/month + commission
Collections Agent
R6,000–R9,000/month
Team Leader
R14,000–R18,000/month
Quality Assurance Analyst
R10,000–R14,000/month
Workforce Management Analyst
R12,000–R18,000/month
Chat Support Agent
R6,000–R9,000/month
Technical Support Agent
R7,000–R11,000/month
Top BPO Employers in Johannesburg
Merchants
5,000+
One of Africa's largest BPO providers, part of the Dimension Data group. Specialises in customer experience management for international brands.
WNS Global Services
4,000+
Global BPO giant with South African operations handling finance, insurance, and healthcare clients. Known for process automation and analytics.
CCI (Customer Contact Intelligence)
3,500+
South African BPO focused on customer management, debt collection, and sales across financial services and telecoms.
Webhelp South Africa
2,000+
Global CX company (now Concentrix+Webhelp) with SA operations serving European and international brands across multiple channels.
Capita South Africa
1,500+
UK-headquartered outsourcing company with South African operations handling customer service, IT, and business process management.
Careerbox
Training provider
Social enterprise focused on training unemployed youth for BPO careers. Partners with major call centres to place graduates in jobs.
Altron (formerly Bytes Technology)
2,000+
South African ICT group with BPO division handling IT help desk, managed services, and business process management.
Discovery Contact Centre
4,000+ (contact centre)
South Africa's leading health and life insurer with a large in-house contact centre handling medical aid, life insurance, and Vitality queries.
Vodacom Contact Centre
5,000+ (contact centre ops)
South Africa's largest mobile network with in-house and outsourced call centres handling 40+ million subscriber queries.
How to Get a Call Centre Job in Johannesburg
Prepare Your CV
Keep it to 2 pages max. Highlight any customer service experience, computer skills, and languages you speak. Even informal experience counts — retail, reception, or volunteer work.
Apply to Multiple Companies
Don't wait for one response. Apply to at least 5–10 BPO companies in Johannesburg. Check company career pages, Indeed, and ShiftMate for openings.
Prepare for Assessments
Practice typing (aim for 30+ WPM), brush up on English comprehension, and prepare for role-play scenarios. Most companies test these during recruitment.
Try ShiftMate's Trial Shifts
Skip the traditional interview process. ShiftMate lets you do a paid trial shift where you prove your skills on the job. Employers see you in action — no CV pile to compete with.
Frequently Asked Questions
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What is the average call centre salary in Johannesburg?
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Ready to Start Your BPO Career in Johannesburg?
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