BPO & Call Centre Jobs in Johannesburg
Your complete guide to finding call centre work in Johannesburg — salaries, top employers, entry requirements, and how to get hired in 2026.
Entry Salary
R5,500–R8,000/mo
Senior Salary
Up to R80,000/mo
Local Employers
22+ companies
Available Roles
8+ role types
BPO Roles Available in Johannesburg
Call Centre Agent
R5,500–R8,000/month
Outbound Sales Agent
R5,000–R7,000/month + commission
Collections Agent
R6,000–R9,000/month
Team Leader
R14,000–R18,000/month
Quality Assurance Analyst
R10,000–R14,000/month
Workforce Management Analyst
R12,000–R18,000/month
Chat Support Agent
R6,000–R9,000/month
Technical Support Agent
R7,000–R11,000/month
Top BPO Employers in Johannesburg
Merchants
5,000+
One of Africa's largest BPO providers, part of the Dimension Data group. Specialises in customer experience management for international brands.
WNS Global Services
4,000+
Global BPO giant with South African operations handling finance, insurance, and healthcare clients. Known for process automation and analytics.
CCI (Customer Contact Intelligence)
3,500+
South African BPO focused on customer management, debt collection, and sales across financial services and telecoms.
Webhelp South Africa
2,000+
Global CX company (now Concentrix+Webhelp) with SA operations serving European and international brands across multiple channels.
Capita South Africa
1,500+
UK-headquartered outsourcing company with South African operations handling customer service, IT, and business process management.
Careerbox
Training provider
Social enterprise focused on training unemployed youth for BPO careers. Partners with major call centres to place graduates in jobs.
Altron (formerly Bytes Technology)
2,000+
South African ICT group with BPO division handling IT help desk, managed services, and business process management.
Discovery Contact Centre
4,000+ (contact centre)
South Africa's leading health and life insurer with a large in-house contact centre handling medical aid, life insurance, and Vitality queries.
Vodacom Contact Centre
5,000+ (contact centre ops)
South Africa's largest mobile network with in-house and outsourced call centres handling 40+ million subscriber queries.
Nutun
5,000+
Formerly part of Transaction Capital, Nutun runs large-scale customer management, collections, and sales operations for financial services and telecoms clients across South Africa.
Ignition Group (iGnition CX)
3,000+
Durban-headquartered customer experience and sales group serving local and US markets, with offices in Johannesburg and Cape Town. Strong technology and telecoms focus.
CallForce
2,000+
Award-winning South African contact-centre specialist delivering customer service and sales for local and international clients, with operations expanded into Asia, Australia, the UK and US.
Concentrix
6,000+
Global customer experience giant (which absorbed Webhelp) running large multilingual delivery centres in South Africa for major technology, retail and financial brands.
Genpact
1,000+
Global professional-services and BPO firm with South African delivery handling finance, analytics and customer operations for multinational clients.
EXL
1,000+
Global analytics and digital operations company with South African delivery centres supporting insurance, healthcare and financial-services clients.
SA Commercial
1,000+
Established South African outsourcer and active BPESA member delivering customer service, sales and back-office support for local and offshore clients.
Afrishore
500+
Sandton-based BPO building dedicated UK and US-facing teams for mid-market clients, focused on customer service, sales and back-office support.
O'Keeffe & Swartz
1,000+
Long-standing South African contact-centre group specialising in insurance and financial-services sales, with decades of direct-sales experience.
Capability BPO
500+
South African outsourcer operating since 2008, delivering multilingual customer service, sales and support for clients across global markets.
Centrevo
1,000+
Contact-centre operator with over 30 years of experience serving FMCG, telecoms, retail and financial-services clients across South Africa.
3iSolutions
500+
One of the longer-established international BPO contact centres operating from South Africa, delivering customer service and sales for offshore clients.
Telesure / 1Life
5,000+
One of South Africa's largest in-house financial-services contact operations, home to brands like 1Life, Auto & General, Budget and Dialdirect. Large captive sales and service centre.
How to Get a Call Centre Job in Johannesburg
Prepare Your CV
Keep it to 2 pages max. Highlight any customer service experience, computer skills, and languages you speak. Even informal experience counts — retail, reception, or volunteer work.
Apply to Multiple Companies
Don't wait for one response. Apply to at least 5–10 BPO companies in Johannesburg. Check company career pages, Indeed, and ShiftMate for openings.
Prepare for Assessments
Practice typing (aim for 30+ WPM), brush up on English comprehension, and prepare for role-play scenarios. Most companies test these during recruitment.
Try ShiftMate's Trial Shifts
Skip the traditional interview process. ShiftMate lets you do a paid trial shift where you prove your skills on the job. Employers see you in action — no CV pile to compete with.
Frequently Asked Questions
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