BPO & Call Centre Jobs in Johannesburg

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

Merchants

5,000+

One of Africa's largest BPO providers, part of the Dimension Data group. Specialises in customer experience management for international brands.

WNS Global Services

4,000+

Global BPO giant with South African operations handling finance, insurance, and healthcare clients. Known for process automation and analytics.

CCI South Africa

3,500+

One of South Africa's largest homegrown BPOs, with its KwaZulu-Natal operations centred in Umhlanga — the province's biggest call centre hub. CCI focuses on customer management, debt collection, sales and international voice campaigns across financial services and telecoms.

Webhelp South Africa

2,000+

Global CX company (now Concentrix+Webhelp) with SA operations serving European and international brands across multiple channels.

Capita South Africa

1,500+

UK-headquartered outsourcing company with South African operations handling customer service, IT, and business process management.

Careerbox

Training provider

Social enterprise focused on training unemployed youth for BPO careers. Partners with major call centres to place graduates in jobs.

Altron (formerly Bytes Technology)

2,000+

South African ICT group with BPO division handling IT help desk, managed services, and business process management.

Discovery Contact Centre

4,000+ (contact centre)

South Africa's leading health and life insurer with a large in-house contact centre handling medical aid, life insurance, and Vitality queries.

Vodacom Contact Centre

5,000+ (contact centre ops)

South Africa's largest mobile network with in-house and outsourced call centres handling 40+ million subscriber queries.

Nutun

5,000+

Formerly part of Transaction Capital, Nutun runs large-scale customer management, collections, and sales operations for financial services and telecoms clients across South Africa.

Ignition Group (iGnition CX)

3,000+

Durban-headquartered customer experience and sales group serving local and US markets, with offices in Johannesburg and Cape Town. Strong technology and telecoms focus.

CallForce

2,000+

Award-winning South African contact-centre specialist delivering customer service and sales for local and international clients, with operations expanded into Asia, Australia, the UK and US.

Concentrix

6,000+

Global customer experience giant (which absorbed Webhelp) running large multilingual delivery centres in South Africa for major technology, retail and financial brands.

Genpact

1,000+

Global professional-services and BPO firm with South African delivery handling finance, analytics and customer operations for multinational clients.

EXL

1,000+

Global analytics and digital operations company with South African delivery centres supporting insurance, healthcare and financial-services clients.

SA Commercial

1,000+

Established South African outsourcer and active BPESA member delivering customer service, sales and back-office support for local and offshore clients.

Afrishore

500+

Sandton-based BPO building dedicated UK and US-facing teams for mid-market clients, focused on customer service, sales and back-office support.

O'Keeffe & Swartz

1,000+

Long-standing South African contact-centre group specialising in insurance and financial-services sales, with decades of direct-sales experience.

Capability BPO

500+

South African outsourcer operating since 2008, delivering multilingual customer service, sales and support for clients across global markets.

Centrevo

1,000+

Contact-centre operator with over 30 years of experience serving FMCG, telecoms, retail and financial-services clients across South Africa.

3iSolutions

500+

One of the longer-established international BPO contact centres operating from South Africa, delivering customer service and sales for offshore clients.

Telesure / 1Life

5,000+

One of South Africa's largest in-house financial-services contact operations, home to brands like 1Life, Auto & General, Budget and Dialdirect. Large captive sales and service centre.

The Unlimited Group

6,000+

One of South Africa's largest homegrown BPOs, headquartered in Umhlanga. Specialises in outbound insurance sales, customer retention, and financial services campaigns. Employs thousands of agents across KwaZulu-Natal and Gauteng.

Nimble Group

2,500+

Cape Town-based BPO specialising in debt collection, insurance sales, and credit lifecycle management. One of South Africa's leading fintech-adjacent outsourcers with modern analytics capabilities.

Standard Bank Contact Centre

5,000+ (contact centre)

Standard Bank's in-house contact centre handles millions of customer interactions annually across personal banking, business banking, and card services. One of the largest single-employer contact centre operations in South Africa.

FNB Contact Centre

4,500+ (contact centre)

First National Bank's contact centre — repeatedly voted South Africa's best bank — handles queries across personal banking, credit, insurance, and the FNB app. Known for a strong internal culture and innovation focus.

Absa Contact Centre

4,000+ (contact centre)

Absa Group's customer contact operations span retail banking, vehicle finance, home loans, and insurance. Operating across South Africa with one of the largest inbound call volumes in the financial sector.

Nedbank Contact Centre

3,500+ (contact centre)

Nedbank's Nedbank Contact Centre handles retail and business banking queries, credit card support, and insurance. Known for a people-first culture and strong commitment to employee development.

OUTsurance Contact Centre

3,500+

OUTsurance is South Africa's most awarded short-term insurer, known for its outbound sales culture, performance bonuses (OUTbonus), and exceptional staff retention. The Centurion contact centre is one of the country's best-regarded workplaces.

Old Mutual Contact Centre

4,000+ (contact centre)

Old Mutual — Africa's oldest financial services group — operates a large in-house contact centre handling life insurance, savings, investments, and financial planning queries across South Africa.

MTN Contact Centre

3,000+ (contact centre)

MTN South Africa's contact centre handles network support, billing queries, device care, and enterprise accounts. As Africa's second-largest mobile operator, MTN offers unique telecoms industry experience.

Telkom SA Contact Centre

3,000+ (contact centre)

Telkom SA's contact centre supports fixed-line, fibre, mobile, and enterprise customers. South Africa's third-largest telecoms operator with a large and evolving customer service operation.

MultiChoice / DStv Contact Centre

3,500+ (contact centre)

MultiChoice — home to DStv, Showmax, and GOtv — operates one of South Africa's best-known contact centres, handling subscriber support, billing, and technical queries for Africa's leading pay-TV platform.

Momentum Metropolitan Contact Centre

3,000+ (contact centre)

Momentum Metropolitan is one of South Africa's largest financial services groups, with contact centres handling life insurance, health cover, retirement funds, and short-term insurance across the Momentum and Metropolitan brands.

Sanlam Contact Centre

2,500+ (contact centre)

Sanlam — South Africa's largest insurance group — operates contact centres handling life, short-term, and investment product queries. Based primarily in Bellville (Cape Town), Sanlam offers a stable, professional environment with strong benefits.

Budget Insurance Contact Centre

1,500+

Budget Insurance — part of the FirstRand Group — operates an outbound and inbound contact centre focused on car, home, and pet insurance sales. Known for a high-volume sales environment with structured commission earnings.

Firstsource Solutions South Africa

1,000+

Firstsource Solutions is an Indian-headquartered global BPO with South African operations handling international healthcare, banking, and telecom clients. Offers exposure to global BPO practices and international campaign experience.

Cell C Contact Centre

1,500+

Cell C South Africa's customer service contact centre handles mobile network, data, and billing queries. Following major restructuring, Cell C now operates a leaner, more focused contact operation with strong training support.

African Bank Contact Centre

1,500+

African Bank's contact centre focuses on personal loans, credit cards, and debt counselling — serving millions of South Africans in the underserved credit market. Operations in Midrand with strong entry pathways for credit-sector careers.

Liberty Group Contact Centre

2,000+ (contact centre)

Liberty Group — part of Standard Bank Group — operates contact centres for life insurance, investments, and retirement products. A prestigious employer in financial services with comprehensive benefits and long-term career potential.

Hollard Insurance Contact Centre

2,500+

Hollard is South Africa's largest privately-owned insurance group, operating contact centres for personal lines, commercial, and life insurance. Known for a creative culture and strong commitment to transformation and youth employment.

Santam Insurance Contact Centre

3,000+

Santam is South Africa's largest short-term insurer, handling car, home, and business insurance for millions of policyholders. The contact centre manages claims, policy services, and sales across major South African cities.

Auto & General Insurance Contact Centre

1,500+

Auto & General is one of South Africa's leading direct insurers, offering car, home, and life cover. The Johannesburg contact centre handles inbound and outbound sales, claims, and retentions with a high-performance commission structure.

Clientele Life Insurance Contact Centre

2,000+

Clientele Life is one of South Africa's largest direct life insurers, known for high-volume outbound telesales and strong incentive structures. The Johannesburg operation is one of the city's most recognisable contact-centre employers.

DirectAxis

1,500+

DirectAxis is South Africa's leading direct personal finance provider, part of the FirstRand Group. The Cape Town contact centre handles personal loan applications, debt consolidation, and credit life insurance sales.

Bayport Financial Services

1,000+

Bayport Financial Services is a specialist personal loans provider serving public-sector employees across South Africa. The contact centre focuses on loan applications, debit order management, and customer service for government workers.

Debtbusters Contact Centre

800+

Debtbusters is South Africa's leading debt counselling company, operating a large contact centre to help over-indebted consumers restructure their finances. A mission-driven employer with strong growth in the debt-counselling sector.

TransUnion South Africa

500+

TransUnion is one of the three global credit bureaus, operating in South Africa with a contact centre supporting businesses and consumers on credit reports, fraud alerts, and data analytics. A unique data-economy employer.

Experian South Africa

400+

Experian is a global data and technology company providing credit scoring, decisioning, and marketing analytics to South African banks and retailers. The SA contact centre supports B2B clients and consumer credit queries.

Sutherland Global Services South Africa

1,000+

Sutherland is a US-headquartered global digital transformation and BPO company with South African operations serving financial services, telecoms, and tech clients. Offers exposure to global accounts and advanced process automation.

1st for Women Insurance Contact Centre

800+

1st for Women is South Africa's leading insurance brand specifically for women, offering car, home, and life insurance. The contact centre focuses on inbound service, outbound sales, and claims — with a strong female-empowerment workplace culture.

Pep / Pepkor Contact Centre

1,500+

Pepkor is Africa's largest retailer by store count, and its contact centre supports Pep, Ackermans, Tekkie Town, and other brands across customer service, credit, and loyalty programmes — serving millions of South Africans in the value retail segment.

Mukuru Contact Centre

1,000+

Mukuru is Africa's largest money transfer and financial services provider for the mass market, operating a high-volume contact centre in Johannesburg. Supports millions of customers sending money across Southern and East Africa.

TFG (The Foschini Group) Contact Centre

2,000+

TFG is South Africa's second-largest retailer, operating over 30 brands including Foschini, Markham, Sportscene, and Jet. The contact centre handles credit, loyalty, collections, and customer service across a massive multi-brand portfolio.

Nedgroup Insurance Contact Centre

800+

Nedgroup Insurance is the short-term and life insurance arm of Nedbank Group, offering vehicle, home, and personal lines products. The contact centre handles sales, claims, and service for Nedbank's 8+ million banking clients.

PSG Konsult Contact Centre

600+

PSG Konsult is South Africa's largest independent financial planning and advice group. The contact centre supports client services, investment queries, and insurance administration across PSG's national advisor network.

Rain Contact Centre

400+

Rain is South Africa's only dedicated 5G mobile network operator, offering a fully digital experience to over a million subscribers. The contact centre is digital-first and handles data, device, and billing queries for a young, tech-savvy customer base.

Hollywoodbets Telephony & Contact Centre

1,500+ (telephony)

Hollywoodbets is South Africa's largest independent betting company, operating a large telephony and contact centre division from its Durban headquarters. Handles sports betting support, account queries, and payments for millions of customers.

Foundever South Africa

2,000+ (SA)

Foundever (formed by the merger of Sitel Group and Sykes) is one of the world's largest customer experience companies, operating contact centres across South Africa serving global clients in technology, finance, and retail. With over 170,000 employees globally, its SA operations offer stable employment and international client exposure.

Outworx Group

5,000+

Outworx is a South African BPO and staffing solutions company specialising in contact centre outsourcing, workforce management, and skills development. It places thousands of agents with SA's major financial services, retail, and telecoms clients and runs its own NQF-accredited training programmes.

DASH BPO

Growing

DASH BPO is a South African contact centre and business process outsourcing company offering customer management, collections, and sales outsourcing to SA financial services and retail clients. It operates a modern contact centre environment and has built a reputation for agent development.

Boomerang BPO

Growing

Boomerang BPO is a South African outsourcer offering customer service, outbound sales, and back-office support services. Known for running campaigns for SA's major insurance and financial services brands, it provides structured agent training and a results-driven team culture.

IntelliBPO

Growing

IntelliBPO is a South African business process outsourcing company offering contact centre and data processing services to local and international clients. It focuses on digital-enabled BPO solutions and provides learnerships and skills programmes for new entrants to the sector.

African Resonance

1,500+

African Resonance is a South African managed services and contact centre company specialising in device management, logistics support, and customer service for the banking and fintech sectors. It manages ATM and card device field operations alongside a significant contact centre team.

CareCall

Growing

CareCall is a South African healthcare and wellness contact centre outsourcer, providing patient support, medical aid queries, chronic disease management, and healthcare navigation services on behalf of medical schemes and health insurers. It is a niche operator at the intersection of BPO and healthcare.

ATM Group SA

Growing

ATM Group SA (African Talent Management Group) is a South African BPO, staffing, and contact centre solutions company. It manages outsourced contact centre programmes for financial services, retail, and government clients, and is known for its focus on previously disadvantaged talent development.

CoActivate

500+

CoActivate is a South African contact centre and BPO company specialising in outbound sales, customer acquisition, and retention campaigns for major insurance and financial services clients. Based in Durban, it is known for a high-energy sales culture, strong agent incentive schemes, and a track record of developing entry-level talent into senior sales performers.

JT Call Centre

Growing

JT Call Centre is a South African BPO and contact centre outsourcer providing inbound and outbound customer service, sales, and collections solutions for local financial services, retail, and telecoms clients. It operates a results-driven environment with on-the-job training and strong focus on agent performance coaching.

BCC Telemarketing

Growing

BCC Telemarketing is a South African outbound telemarketing and contact centre company specialising in direct sales, lead generation, and customer acquisition campaigns for insurance, financial services, and FMCG clients. Known for a high-energy sales floor culture and strong agent incentive programmes.

SkyHigh Global

Growing

SkyHigh Global is a South African BPO and managed services company providing contact centre, IT support desk, and back-office solutions for clients in financial services and telecommunications. It operates a modern contact centre environment and provides in-house training for new and experienced agents.