How to Get to Scottsville
Transport Hub
Scottsville / Golden Horse Casino area
Route
Well-connected by taxi routes from Edendale and Imbali townships via Alan Paton Avenue. Good internal transport with regular taxis to PMB CBD and surrounding areas. Some workers use UKZN shuttle services.
Taxi Cost
R8-R12 from Pietermaritzburg CBD
Landmark
Golden Horse Casino, Liberty Midlands Mall, Pick n Pay Scottsville, various UKZN campus services
Well-connected by taxi routes from Edendale and Imbali townships via Alan Paton Avenue. Good internal transport with regular taxis to PMB CBD and surrounding areas. Some workers use UKZN shuttle services.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Pietermaritzburg area. Actual pay may vary by employer.
Safety Tips for Scottsville
Generally safe during business hours around Golden Horse Casino and main roads, but stay alert in quieter residential streets.
How to Get Hired as Call Centre Agent in Scottsville
Pro Tip
Practice your telephone voice and prepare for voice assessments by recording yourself speaking clearly in both English and your strongest local language, as most employers conduct telephonic interviews first.
Walk-In Friendly?
Yes - Golden Horse Casino, retail stores and restaurants regularly accept walk-ins, especially for entry-level hospitality and retail positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Scottsville
Economy driven by UKZN student population, Golden Horse Casino operations, and retail serving the greater Pietermaritzburg area. Mix of formal employment in hospitality, retail chains, and service industries alongside informal trading. University presence creates steady demand for part-time and service work.
Growing Industries:
Where to Eat Near Work
Golden Horse Casino food court or the small takeaways along Scottsville Road
Other Roles Available in Scottsville
Pro Tip
Practice your telephone voice and prepare for voice assessments by recording yourself speaking clearly in both English and your strongest local language, as most employers conduct telephonic interviews first.
Walk-In Friendly?
Yes - Golden Horse Casino, retail stores and restaurants regularly accept walk-ins, especially for entry-level hospitality and retail positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Scottsville?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.