How to Get to Yeoville
Transport Hub
Rockey Street / Yeoville Market
Route
Well-connected by minibus taxis via Rockey Street with routes to CBD, Alexandra, and other townships. No direct train access but close to Johannesburg CBD train stations. Main taxi rank at Yeoville Market serves as primary transport hub.
Taxi Cost
R12-R15 from Johannesburg CBD
Landmark
Yeoville Market, Rockey Street retail strip, various small restaurants and salons along main roads
Well-connected by minibus taxis via Rockey Street with routes to CBD, Alexandra, and other townships. No direct train access but close to Johannesburg CBD train stations. Main taxi rank at Yeoville Market serves as primary transport hub.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.
Safety Tips for Yeoville
Rockey Street is busy with foot traffic and generally safe during business hours with good visibility. Stay alert around the market area where pickpocketing can occur.
How to Get Hired as Call Centre Agent in Yeoville
Pro Tip
Focus on demonstrating your language skills during the telephonic interview, as many companies value agents who can speak English plus one or more local languages fluently.
Walk-In Friendly?
Yes - most businesses are small owner-operated establishments where face-to-face applications work better than formal processes
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Yeoville
Yeoville's economy thrives on small-scale retail, informal trading, and service industries catering to its diverse immigrant and local population. The area has many spaza shops, hair salons, restaurants, and repair services. Employment is mostly informal or small business-based with limited large corporate presence.
Growing Industries:
Where to Eat Near Work
Yeoville Market food stalls on Rockey Street
Other Roles Available in Yeoville
Pro Tip
Focus on demonstrating your language skills during the telephonic interview, as many companies value agents who can speak English plus one or more local languages fluently.
Walk-In Friendly?
Yes - most businesses are small owner-operated establishments where face-to-face applications work better than formal processes
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Yeoville?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.