Call Centre Supervisor Jobs in Tembisa 2026 (Immediate Start) | ShiftMate

Call centre supervisor jobs in Tembisa are in steady demand, with employers paying R4,800–R6,000 per month for experienced team leaders. BPO companies near Kempton Park and OR Tambo regularly recruit from Tembisa. No CV needed — register free on ShiftMate or send a WhatsApp to apply today and get matched to open roles fast.

What It's Like Working as Call Centre Supervisor in Tembisa

Working as a call centre supervisor in Tembisa in 2026 means being part of a workforce that is increasingly in demand. Tembisa sits close enough to OR Tambo and Kempton Park's growing industrial and logistics zones that BPO companies have started recruiting here in earnest — the commute is manageable and the talent pool is strong. Most supervisors you will meet in Tembisa have come up through retail floor leadership or security control rooms before stepping into a call centre role, and that background is respected by local employers. The work culture tends to be fast-paced but team-oriented — you are expected to lead from the front, not just manage from a desk. Tembisa's taxi network makes it practical to reach employers in Kempton Park, Sandton, or the CBD without a car, though early 06:00 shifts mean leaving home before 05:00. Workers from Ivory Park and Winnie Mandela also commute through Tembisa Plaza to reach these jobs. The sense of community in Tembisa is real — colleagues often share taxis and look out for each other on the route home, especially on late shifts.

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How to Get to Tembisa

Transport Hub

Tembisa Plaza / Birch Acres Mall

Route

Well-connected by minibus taxis to Johannesburg CBD, Sandton, and surrounding townships. Main taxi routes run along the R25 and connect to major transport hubs. No direct train service but accessible to Kempton Park station.

Taxi Cost

R15-R22 from Johannesburg CBD

Landmark

Tembisa Plaza, Birch Acres Mall, Pick n Pay Tembisa, Shoprite centers, various security companies

From Tembisa Plaza taxi rank, minibus taxis run regularly to Johannesburg CBD for R15–R22, and routes also connect to Sandton and Kempton Park. For OR Tambo precinct employers, taxis along the R25 are your best option. Kempton Park station is accessible for those who prefer rail. For early 06:00 shifts, leave Tembisa by 05:00 — taxis typically run from around 04:30 on weekdays.

From Tembisa Plaza taxi rank, taxis heading toward Kempton Park CBD drop you close to most BPO and logistics employer hubs. For Birch Acres Mall, it is a short taxi or walking distance from the Plaza. Sandton-bound taxis from Tembisa Plaza connect you to larger corporate call centre operations within 40–60 minutes depending on traffic.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Brief your team of 8–15 agents at the start of each shift on daily targets.
Monitor live calls and provide real-time coaching to underperforming agents.
Handle escalated customer complaints from retail or logistics clients professionally.
Track call centre KPIs like average handling time and first-call resolution rates.
Complete shift handover reports and submit attendance records to operations management.
Conduct weekly one-on-one feedback sessions with each agent on your team.
Coordinate with the quality assurance team to review flagged calls and improve scripts.
Manage agent schedules and arrange cover when staff call in sick during peak periods.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most call centre supervisor roles around Tembisa run on rotating shifts: morning (06:00–14:00), afternoon (14:00–22:00), and sometimes a night shift (22:00–06:00) for 24-hour operations. You typically work five days on, two days off, with weekends included in the rotation. Rosters are usually published two weeks in advance.

Salary Range

R4,800 – R6,000 per month

According to ShiftMate placement data, call centre supervisors in Tembisa earn between R4,800 and R6,000 per month. The lower end applies to supervisors at smaller BPO operations or those new to the role. Experienced supervisors managing larger teams for logistics or retail clients closer to OR Tambo or Kempton Park tend to reach the upper end. South Africa's national minimum wage is R28.79 per hour in 2026 — a full-time supervisor role at 45 hours per week sits well above that floor.

Tembisa supervisors typically earn R4,800–R6,000/mo. Johannesburg CBD-based roles average slightly higher at R6,000–R7,500. The national average for the role sits around R6,500/mo, making Tembisa placements competitive for the area.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.

Safety Tips for Tembisa

Tembisa is generally safe to work in during business hours, especially around Tembisa Plaza and Birch Acres Mall. Stay alert for pickpockets near busy taxi ranks, particularly on paydays. After dark, avoid walking alone — arrange a lift or use a trusted taxi operator you know personally for late-shift travel home.

How to Get Hired as Call Centre Supervisor in Tembisa

Steps to Apply

1Register for free on ShiftMate via WhatsApp — no CV required, just your basic details.
2Select 'Call Centre Supervisor' as your role and Tembisa as your preferred work area.
3Get your SA ID book or smart card ready, plus a certified copy for interviews.
4ShiftMate matches you to open roles and notifies you via WhatsApp — respond quickly to secure your spot.
5Attend your interview or walk-in day prepared to discuss team sizes you have managed and targets you have hit.

Pro Tip

Don't overlook your retail or security team leadership experience — BPO companies hiring near Tembisa genuinely value it. When you apply, be specific: say exactly how many people you supervised, what targets you managed, and how you handled a difficult team member. That detail gets you shortlisted ahead of candidates with call centre experience but no leadership track record.

Walk-In Friendly?

Yes - retail stores and security companies often accept walk-ins, especially for entry-level positions during busy periods

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre supervisor earn in Tembisa?

According to ShiftMate placement data, call centre supervisors in Tembisa earn between R4,800 and R6,000 per month. Where you land in that range depends on the size of the employer, the industry — logistics and BPO tend to pay more than smaller retail operations — and how much team leadership experience you bring. Supervisors managing larger teams or working for OR Tambo precinct clients typically reach the upper end of the range.

What do I need to get a call centre supervisor job in Tembisa?

You need a valid South African ID book or smart card, and a certified copy for interviews. Most employers around Tembisa value proven team leadership experience over a formal qualification — if you have supervised staff in retail, security, or any customer-facing environment, that counts. Basic computer literacy and the ability to read and write reports in English are important. A matric certificate helps but is not always required for experienced candidates.

Who is hiring call centre supervisors in Tembisa right now?

BPO companies operating in the Kempton Park and OR Tambo precinct are the biggest hirers of call centre supervisors from Tembisa right now. Staffing agencies placing workers into retail and logistics client accounts also recruit regularly from the area. Security companies with control room operations around Tembisa Plaza sometimes hire supervisors with a call centre or team leadership background. ShiftMate updates its listings regularly — register free to see who is actively hiring this week.

How do I apply for call centre supervisor jobs in Tembisa?

The fastest way is to register on ShiftMate for free via WhatsApp — no CV needed, just your basic details and preferred role. ShiftMate matches you to open supervisor positions near Tembisa and notifies you directly. You can also check for walk-in recruitment days at Birch Acres Mall or through staffing agencies in the area. When you go for an interview, bring your SA ID and a certified copy, and be ready to talk about your specific leadership experience.

What are the working hours for a call centre supervisor in Tembisa?

Most call centre supervisor roles near Tembisa operate on rotating shifts — typically morning (06:00–14:00), afternoon (14:00–22:00), and sometimes overnight (22:00–06:00) for 24-hour operations. You usually work five days on and two days off, with weekends included in the rotation. Rosters are generally published two weeks ahead. If you are on early shifts, plan to leave Tembisa by 05:00 — taxis from Tembisa Plaza run from around 04:30 on weekdays.

Is Tembisa safe to work in?

Yes — Tembisa is generally safe to work in during business hours, particularly around Tembisa Plaza and Birch Acres Mall where most employment activity is concentrated. Like any busy township, you should stay alert near taxi ranks on paydays when pickpockets are more active. After dark, avoid walking alone — arrange a lift with a colleague or use a trusted taxi operator you know for late-shift travel. Most workers in Tembisa manage their commute safely by planning ahead.

Job Market in Tembisa

Tembisa's economy is anchored in retail, security services, and transport — all industries that generate high volumes of customer interaction daily. As OR Tambo precinct and Kempton Park's logistics corridors expand, BPO and customer service operations are increasingly drawing supervisors from Tembisa, creating consistent and growing demand for experienced call centre team leaders in the area.

Growing Industries:

retail, hospitality, security services, transport, informal trade

Where to Eat Near Work

Street vendors around Tembisa Plaza serve hot meals — pap and vleis, vetkoek, and grilled chicken — typically for R20–R40. The braai stands near Birch Acres Mall are popular with workers for a quick, filling lunch. Most spots offer cold drinks and a full plate for under R50, keeping your lunch budget manageable on a supervisor's salary.

Street vendors around Tembisa Plaza or the popular braai stands near Birch Acres Mall