How to Get to Rosebank
Transport Hub
Rosebank Mall / The Zone
Route
Well-served by minibus taxis from Alexandra, Soweto, and other townships via Oxford Road route. Gautrain station provides rail access. Most workers arrive via taxi ranks at Rosebank Mall or along Oxford Road.
Taxi Cost
R12-R18 from Johannesburg CBD
Landmark
Rosebank Mall, The Zone shopping center, various office parks along Oxford Road and Cradock Avenue, Hyatt Regency hotel
Well-served by minibus taxis from Alexandra, Soweto, and other townships via Oxford Road route. Gautrain station provides rail access. Most workers arrive via taxi ranks at Rosebank Mall or along Oxford Road.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.
Safety Tips for Rosebank
Generally safe during business hours with good foot traffic around the malls and office buildings. Stay alert for petty crime around Rosebank Mall entrance areas.
How to Get Hired as Call Centre Agent in Rosebank
Pro Tip
Focus on demonstrating clear phone voice and positive attitude during telephonic interviews, as many Rosebank employers prioritize communication skills over experience.
Walk-In Friendly?
Partially - retail stores in malls accept walk-ins but most corporate offices require appointments or online applications
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Rosebank
Rosebank is a major commercial and retail hub with numerous corporate offices, banks, and upscale shopping centers. The area provides significant employment in retail, hospitality, cleaning services, security, and office support roles. The presence of the Gautrain station has boosted economic activity and job opportunities.
Growing Industries:
Where to Eat Near Work
Street vendors along Oxford Road near Rosebank Mall taxi rank, or the food court basement level at The Zone
Other Roles Available in Rosebank
Pro Tip
Focus on demonstrating clear phone voice and positive attitude during telephonic interviews, as many Rosebank employers prioritize communication skills over experience.
Walk-In Friendly?
Partially - retail stores in malls accept walk-ins but most corporate offices require appointments or online applications
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Rosebank?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.