How to Get to Midrand
Transport Hub
Mall of Africa / Gallagher Convention Centre
Route
Main taxi routes run along New Road and Allandale Road from Alexandra, Tembisa, and other East Rand townships. Gautrain bus connects to Marlboro station. Most workers rely on minibus taxis as primary transport.
Taxi Cost
R15-R22 from Johannesburg CBD
Landmark
Mall of Africa, Gallagher Convention Centre, Waterfall City, Grand Central Airport area, New Road Depot
Main taxi routes run along New Road and Allandale Road from Alexandra, Tembisa, and other East Rand townships. Gautrain bus connects to Marlboro station. Most workers rely on minibus taxis as primary transport.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.
Safety Tips for Midrand
Generally safe during business hours around Mall of Africa and main business areas, with good security presence.
How to Get Hired as Call Centre Agent in Midrand
Pro Tip
Visit Mall of Africa's customer service desks during weekday mornings as managers often recruit directly from retail staff who show good communication skills with customers.
Walk-In Friendly?
Yes, especially at Mall of Africa and retail centers where managers often accept CVs and conduct same-day interviews
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Midrand
Midrand is a major commercial and retail hub anchored by Mall of Africa, Gallagher Estate, and numerous business parks. The area offers diverse employment from entry-level retail and hospitality to corporate and industrial positions. High concentration of multinational companies and conference venues creates steady demand for service workers.
Growing Industries:
Where to Eat Near Work
Food court workers eat at the taxi rank vendors near Mall of Africa or the cheap takeaways along New Road
Other Roles Available in Midrand
Pro Tip
Visit Mall of Africa's customer service desks during weekday mornings as managers often recruit directly from retail staff who show good communication skills with customers.
Walk-In Friendly?
Yes, especially at Mall of Africa and retail centers where managers often accept CVs and conduct same-day interviews
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Midrand?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.