Call Centre Team Leader Jobs in Kempton Park 2026 (Immediate Start) | ShiftMate

Call centre team leader jobs in Kempton Park are in steady demand, driven by logistics, aviation, and hospitality employers near OR Tambo and Emperors Palace. Salaries run R4,800–R6,000 per month. You don't need a CV to get started — register free on ShiftMate via WhatsApp and get matched to open roles today.

What It's Like Working as Call Centre Team Leader in Kempton Park

Working as a call centre team leader in Kempton Park in 2026 means being at the centre of one of Gauteng's busiest employment corridors. The proximity to OR Tambo International Airport gives Kempton Park a pulse that most suburbs don't have — logistics companies, courier operations, and travel businesses need customer service running at all hours, and they need reliable supervisors to keep it together. Most workers commute in from Tembisa, Alexandra, and the Johannesburg CBD, arriving at the Festival Mall taxi rank before the morning rush. The work culture in Kempton Park call centres tends to be fast-paced and target-driven, but there's also a strong sense of team loyalty — people look out for each other on long night shifts. Kempton Park itself has a practical, no-nonsense feel; it's not glamorous, but it's busy and there's real opportunity here for someone willing to show up consistently. The industrial area can feel isolated after dark, so most experienced workers arrange lift clubs or take taxis directly to the gate. For anyone ready to step up from agent to leader, Kempton Park is genuinely one of the better places in Gauteng to do it.

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How to Get to Kempton Park

Transport Hub

Kempton Park CBD / Festival Mall

Route

Major taxi hub at Festival Mall with routes to all townships. Good connections from Tembisa, Alexandra, and Johannesburg CBD. Gautrain bus service connects to broader network via OR Tambo station.

Taxi Cost

R18-R25 from Johannesburg CBD

Landmark

Festival Mall, OR Tambo International Airport, Kempton Park Industrial Area, Emperors Palace

The main taxi hub is at Festival Mall in Kempton Park CBD, with routes running to Tembisa, Alexandra, Edenvale, and the Johannesburg CBD. A taxi from the CBD costs roughly R18–R25. For early 06:00 shift starts, the Gautrain bus from OR Tambo Gautrain station is a reliable option. Allow at least 45 minutes from Tembisa or Alexandra during morning peak hours — plan accordingly.

From the Festival Mall taxi rank, most call centre employers in the Kempton Park Industrial Area are a short taxi or lift-club ride along Kempton Park Drive heading east. OR Tambo-linked employers are accessible via the Gautrain bus from OR Tambo station. Ask your employer for the nearest gate address before your first shift — industrial parks can be confusing on foot.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

Monitor live call queues and redistribute agents to manage peak-hour volumes efficiently.
Coach underperforming agents one-on-one using recorded calls from logistics or travel accounts.
Escalate unresolved customer complaints from courier or airport-related queries to operations management.
Complete daily performance scorecards and submit shift reports to the floor manager on time.
Conduct 15-minute team briefings at shift start covering targets, product updates, and attendance.
Manage agent attendance registers and flag absenteeism patterns to HR before they become problems.
Ensure compliance with client SLA requirements, especially for time-sensitive OR Tambo courier accounts.
Support new agents during their first 30 days by sitting in on calls and giving real-time feedback.

Requirements

SA ID or valid work permit
Reliable transport to the work location
Willingness to learn and work hard
Clear criminal record preferred

Working Hours

Most Kempton Park call centres run rotating shifts across 06:00–14:00, 14:00–22:00, and 22:00–06:00 windows, especially those servicing OR Tambo-linked accounts that operate around the clock. Monday-to-Friday is standard for retail and hospitality accounts, while logistics and aviation-linked centres typically roster weekend shifts on a rotational basis.

Salary Range

R4,800 – R6,000 per month

According to ShiftMate placement data, call centre team leaders in Kempton Park earn between R4,800 and R6,000 per month. The lower end typically applies to smaller BPO operations or retail-linked call centres at Festival Mall employers. The upper end reflects logistics and aviation-adjacent roles near OR Tambo, where 24-hour operations and supervisory complexity push pay higher. All placements must meet the 2026 national minimum wage floor of R28.79 per hour — ShiftMate flags any listing that falls below this.

Kempton Park team leaders earn R4,800–R6,000/mo, slightly below Johannesburg CBD rates of R5,500–R7,000, but comparable to other East Rand suburbs like Edenvale. The national average for this role sits around R5,500/mo.

Pay Scale — General Application

Level	Pay Rate
Entry Level (NMW)	R30.23 / hour
Experienced	R33.00 – R40.00 / hour

Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.

Safety Tips for Kempton Park

Kempton Park is generally safe during business hours around Festival Mall, the CBD, and main roads. After dark, avoid walking alone in the industrial area — arrange a lift club or take a taxi directly to the gate. Keep your phone out of sight at the Festival Mall taxi rank, especially before 06:00 when it's quieter and less supervised.

How to Get Hired as Call Centre Team Leader in Kempton Park

Steps to Apply

1Register free on ShiftMate via WhatsApp — no CV needed, takes less than five minutes to complete.
2Select 'Call Centre Team Leader' and set your location to Kempton Park or East Rand to see live roles.
3Prepare your SA ID book or smart card and get certified copies made at your nearest police station.
4If walking in, go to the Kempton Park Industrial Area on a Tuesday or Wednesday between 09:00 and 11:00.
5Follow up on any ShiftMate application within 48 hours by sending a WhatsApp message to confirm your interest.

Pro Tip

Before you walk into any BPO or logistics call centre in the Kempton Park Industrial Area, look up the HR or operations manager's name on LinkedIn. Asking for them by name at reception immediately separates you from the crowd — it signals professionalism and initiative, which is exactly what employers want in a team leader.

Walk-In Friendly?

Yes - Festival Mall stores and airport-related businesses often accept walk-ins, especially for security, cleaning, and retail positions

Quick Advice

Dress neatly — first impressions matter
Bring 2 printed CVs (even if not required)
Arrive 15 minutes early
Have your SA ID ready

Frequently Asked Questions

How much does a call centre team leader earn in Kempton Park?

Based on ShiftMate placement data, call centre team leaders in Kempton Park earn between R4,800 and R6,000 per month. The higher end of that range is typically found in logistics and aviation-linked call centres near OR Tambo, where 24-hour operations and greater supervisory responsibility push salaries up. Smaller retail or BPO operations tend to start closer to R4,800. All roles must meet the 2026 national minimum wage of R28.79 per hour.

What do I need to get a call centre team leader job in Kempton Park?

You'll need at least one year of call centre experience, ideally with some time spent coaching or covering for a team leader. A valid SA ID book or smart card is essential, along with certified copies. Most Kempton Park employers don't require a matric certificate for this role, but strong communication skills and the ability to manage people under pressure are non-negotiable. A basic understanding of call centre metrics like AHT and FCR will give you an edge.

Who is hiring call centre team leaders in Kempton Park right now?

BPO companies and in-house contact centres in the Kempton Park Industrial Area are the most consistent hirers, particularly those servicing logistics, courier, and travel accounts linked to OR Tambo International Airport. Emperors Palace occasionally recruits customer service supervisors for its hospitality operation. Retail-linked call centres near Festival Mall also hire periodically. ShiftMate lists verified, active vacancies from these employers — register via WhatsApp to see what's open right now.

How do I apply for call centre team leader jobs in Kempton Park?

The fastest route is to register on ShiftMate via WhatsApp — it's free, takes a few minutes, and you don't need a CV. ShiftMate matches you to verified employers in Kempton Park directly. If you prefer walking in, head to the Kempton Park Industrial Area on a Tuesday or Wednesday morning between 09:00 and 11:00, when HR managers at BPO and logistics call centres are most likely to conduct interviews. Bring your ID and certified copies.

What are the working hours for a call centre team leader in Kempton Park?

Hours vary by employer and industry. Logistics and aviation-linked call centres near OR Tambo run 24-hour operations, so shifts typically rotate across 06:00–14:00, 14:00–22:00, and 22:00–06:00 windows. Retail and hospitality-linked call centres are more likely to run standard Monday-to-Friday hours with occasional weekend shifts. As a team leader, you may also be expected to stay beyond your shift if handover is delayed or an escalation needs resolving.

Is Kempton Park safe to work in?

Kempton Park is generally safe during business hours, particularly around Festival Mall, the CBD, and the main roads leading to OR Tambo. The industrial area is fine during the day but feels isolated after dark — most experienced workers there arrange lift clubs or take taxis directly to the gate rather than walking. Keep your phone out of sight at the Festival Mall taxi rank, especially early in the morning before 06:00 when foot traffic is low.

Job Market in Kempton Park

Kempton Park's economy runs on three pillars: OR Tambo International Airport, which anchors logistics, courier, and travel-related call centre demand around the clock; Emperors Palace, which drives hospitality and customer service hiring; and the Kempton Park Industrial Area, home to BPO firms and manufacturing companies that need inbound and outbound call centre support. Together, these industries make team leader vacancies more consistent here than in many comparable East Rand suburbs.

Growing Industries:

logistics, hospitality, retail, manufacturing, aviation services

Where to Eat Near Work

KFC at the Festival Mall taxi rank is the go-to for a quick, affordable meal — a Streetwise Two will set you back around R45–R55. Street vendors along Kempton Park Drive sell pap and stew or vetkoek for R15–R25. Spaza shops nearby are good for cold drinks and snacks to keep costs down on a tight daily budget.

KFC and street vendors at Festival Mall taxi rank, plus spaza shops along Kempton Park Drive