How to Get to Fourways
Transport Hub
Fourways Mall / Fourways Crossing
Route
Main taxi routes run along William Nicol Drive and Fourways Boulevard. No direct train access - workers rely heavily on minibus taxis from Alexandra, Diepsloot and other northern townships. Peak hour traffic can delay commutes significantly.
Taxi Cost
R35-R45 from Johannesburg CBD
Landmark
Fourways Mall, Fourways Crossing, Cedar Square, Fourways Life Hospital, various office parks along William Nicol
Main taxi routes run along William Nicol Drive and Fourways Boulevard. No direct train access - workers rely heavily on minibus taxis from Alexandra, Diepsloot and other northern townships. Peak hour traffic can delay commutes significantly.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Johannesburg area. Actual pay may vary by employer.
Safety Tips for Fourways
Generally safe during business hours with good security at malls and shopping centres. Stay alert around parking areas and avoid displaying valuables.
How to Get Hired as Call Centre Agent in Fourways
Pro Tip
Visit the customer service desks at major retailers in Fourways Mall during weekday mornings - managers often know which local call centres are hiring and can provide direct contact numbers.
Walk-In Friendly?
Yes, especially at retail chains and restaurants in the malls where managers often interview on the spot during busy periods
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Fourways
Fourways is a major retail and commercial hub serving affluent northern suburbs. The area has seen massive growth with shopping centres, office parks and residential developments creating steady employment. Competition for jobs is high due to the area's reputation and perceived safety.
Growing Industries:
Where to Eat Near Work
Fourways Mall food court or street vendors outside Checkers Fourways
Other Roles Available in Fourways
Pro Tip
Visit the customer service desks at major retailers in Fourways Mall during weekday mornings - managers often know which local call centres are hiring and can provide direct contact numbers.
Walk-In Friendly?
Yes, especially at retail chains and restaurants in the malls where managers often interview on the spot during busy periods
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Fourways?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.