Looking for call centre supervisor jobs in Motherwell? Demand is steady, especially with growing logistics and retail operations around Coega and the Motherwell Shopping Centre. You can expect to earn between R4,800 and R6,000 per month, based on ShiftMate placement data. Apply easily with ShiftMate via WhatsApp – no CV needed to get started, just your SA ID and a few details.
What It's Like Working as Call Centre Supervisor in Motherwell
Working as a Call Centre Supervisor in Motherwell in 2026 means being at the heart of a rapidly developing economic hub. Motherwell's economy is heavily influenced by the Coega Special Economic Zone (SEZ) and Markman Industrial Township, creating a dynamic environment. You'll find yourself working alongside people commuting from various parts of Gqeberha, including Zwide and Korsten, all drawn by the opportunities here. The work culture is often fast-paced, especially in logistics and manufacturing, where efficiency and clear communication are key. Demand for skilled supervisors is growing as these industries expand their operations. Life in Motherwell offers a strong community feel, and while the work can be demanding, it's rewarding to be part of the growth story. Many workers appreciate the local amenities around the Motherwell Shopping Centre for their convenience after shifts.
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How to Get to Motherwell
Transport Hub
Motherwell NU2 Taxi Rank (near Motherwell Shopping Centre)
Taxi Cost
R20–R25
Landmark
FAW Vehicle Manufacturers (Zone 2, Coega SEZ); Shoprite Distribution Centre (Markman Road, Markman Township); Coega Dairy (Zone 3, Coega SEZ); Motherwell Shopping Centre Retailers (Corner of Addo Road and Tyinira Street)
Commuting to work in Motherwell is primarily by taxi. The Motherwell NU2 Taxi Rank, near Motherwell Shopping Centre, is your main hub. From Gqeberha CBD (Govan Mbeki Ave), expect R20–R25 and 35–45 minutes. From Korsten Taxi Rank, it's R18–R22 and 30–40 minutes. If you're coming from Njoli Square (Zwide), it's R15–R20 and 25–30 minutes. Always budget extra time for early morning shifts to ensure you arrive punctually.
From Motherwell NU2 Taxi Rank, you're well-placed. For the Motherwell Shopping Centre retailers, it's a short walk. To reach Markman Industrial (e.g., Shoprite Distribution Centre), you'll need a connecting taxi, usually from NU2, heading towards Markman Road. For the Coega SEZ (FAW, Coega Dairy), taxis from NU2 can take you to the main Coega entrance, where employer shuttles or specific zone taxis operate. Always confirm your route with the taxi marshals.
About This Role: General Application
We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.
Key Duties & Responsibilities
- Monitor agent performance and provide coaching to improve service quality and efficiency.
- Handle escalated customer complaints, ensuring quick and satisfactory resolutions for Motherwell clients.
- Manage daily shift schedules and breaks for call centre agents, especially for logistics operations.
- Train new agents on company products, services, and call handling procedures relevant to local businesses.
- Analyse call data and reports to identify trends and suggest improvements for service delivery.
- Ensure compliance with company policies and industry regulations, particularly in retail and logistics.
- Motivate and support the team to achieve daily and weekly performance targets.
- Conduct regular team meetings to share updates and address any operational challenges.
Requirements
- SA ID or valid work permit
- Reliable transport to the work location
- Willingness to learn and work hard
- Clear criminal record preferred
Working Hours
Call Centre Supervisor shifts in Motherwell typically follow the operational hours of the businesses they support. This often means rotating shifts, including early mornings (e.g., 6 AM - 3 PM), day shifts (9 AM - 6 PM), and late evenings (1 PM - 10 PM). Weekend work is common, with a 5 or 6-day roster cycle. Some logistics operations might require 24/7 coverage, meaning occasional night shifts.
Salary Range
R4,800 – R6,000 per month
The R4,800–R6,000/month salary range for a Call Centre Supervisor in Motherwell, based on ShiftMate placement data, reflects the local market. Your exact pay will depend on factors like your experience, the size of the employer (larger companies like Shoprite often pay slightly more), and the industry (logistics vs. retail). Remember, the national minimum wage is a floor, currently R28.79 per hour in 2026, so supervisor roles always pay above this, recognising your leadership and responsibility.
In Motherwell, a Call Centre Supervisor earns around R4,800–R6,000/month. This is slightly below Gqeberha CBD's average of R5,500–R7,000, but still competitive for the region. Nationally, the average for this role can reach R6,500–R8,000, often in larger corporate centres.
Pay Scale — General Application
| Level | Pay Rate |
|---|---|
| Entry Level (NMW) | R30.23 / hour |
| Experienced | R33.00 – R40.00 / hour |
Pay rates are estimates based on South African sectoral determinations and market data for the Gqeberha area. Actual pay may vary by employer.
Safety Tips for Motherwell
While Motherwell is generally safe during the day, it's wise to be cautious. Crime can be higher in specific zones like NU8 and NU9. Avoid walking alone near the Addo Road intersections after dark. For night shifts, especially at Coega, always use employer-provided shuttles or arrange reliable, known taxi transport directly to your door for your safety.
How to Get Hired as Call Centre Supervisor in Motherwell
Steps to Apply
- 1Register for free on ShiftMate via WhatsApp by sending 'Hi' to our number.
- 2Complete your ShiftMate profile with your SA ID number and relevant work experience.
- 3Browse available Call Centre Supervisor jobs in Motherwell on the ShiftMate app.
- 4Apply directly through ShiftMate; have your certified SA ID copy ready if requested.
- 5Prepare for an interview, focusing on your leadership and problem-solving skills.
Pro Tip
For Call Centre Supervisor roles, especially those linked to the Coega SEZ (like FAW or Coega Dairy), make sure you're registered on the Coega Gateway to Opportunity database. This is a crucial step for accessing jobs within the zone. Combine this with applying through ShiftMate, which streamlines your application and gets you noticed by local employers quickly.
Walk-In Friendly?
Yes — walk-in at FAW Vehicle Manufacturers, Coega Dairy, Motherwell Shopping Centre Retailers.
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Frequently Asked Questions
How much does a call centre supervisor earn in Motherwell?
What do I need to get a call centre supervisor job in Motherwell?
Who is hiring call centre supervisors in Motherwell right now?
How do I apply for call centre supervisor jobs in Motherwell?
What are the working hours for a call centre supervisor in Motherwell?
Is Motherwell safe to work in?
Job Market in Motherwell
Motherwell's economy is primarily driven by the Coega Special Economic Zone (SEZ), Markman Industrial Township, and the local retail sector. As Coega expands its logistics, energy, and automotive footprint, there's a steady increase in demand for skilled support staff, including Call Centre Supervisors, to manage communication, customer service, and operational coordination for these growing industries.
Growing Industries:
Notable Employers in the Area:
FAW Vehicle Manufacturers, Shoprite Distribution Centre, Coega Dairy, Motherwell Shopping Centre Retailers
Where to Eat Near Work
For an affordable lunch in Motherwell, head to the street vendors around the NU2 taxi rank and Motherwell Shopping Centre. You can grab delicious amagwinya (vetkoek) and chips for R15 to R25. If you're working in the Coega SEZ, remember it's quite isolated, so many workers rely on internal canteens or bring packed lunchboxes from home to save money and time.
Around the NU2 taxi rank and Motherwell Shopping Centre, street vendors sell affordable amagwinya (vetkoek) and chips for R15 to R25. Coega SEZ workers often rely on internal canteens or lunchboxes due to the zone's isolation.
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Pro Tip
For Call Centre Supervisor roles, especially those linked to the Coega SEZ (like FAW or Coega Dairy), make sure you're registered on the Coega Gateway to Opportunity database. This is a crucial step for accessing jobs within the zone. Combine this with applying through ShiftMate, which streamlines your application and gets you noticed by local employers quickly.
Walk-In Friendly?
Yes — walk-in at FAW Vehicle Manufacturers, Coega Dairy, Motherwell Shopping Centre Retailers.
Why ShiftMate?
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- Permanent employment after trial
- No recruitment fees
- Skills development
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