Looking for call centre agent jobs in Motherwell? There's steady demand, especially with the growing logistics and retail sectors around Coega and Motherwell Shopping Centre. You could earn between R5,200 and R8,500 a month. ShiftMate makes applying easy – just use WhatsApp, and you don't even need a CV to get started. Find your next opportunity today!
What It's Like Working as Call Centre Agent in Motherwell
Working as a Call Centre Agent in Motherwell in 2026 means being part of a community deeply connected to the industrial heartland of Gqeberha. The local economy in Motherwell is heavily influenced by the Coega SEZ and Markman Industrial, meaning many call centre roles support logistics, manufacturing, or retail operations. You'll likely commute from within Motherwell itself, or from surrounding areas like Zwide or Korsten, using the busy taxi routes. Demand for agents is steady as these industries expand, requiring more customer support. The work culture is generally focused on efficiency and good communication, serving a diverse customer base. While some roles might be in dedicated call centres, others could be within the offices of companies like FAW or Coega Dairy, offering a more direct connection to the product. Motherwell offers a vibrant, community-focused environment, even as it grows industrially.
Looking for work?
Get matched to jobs near you.
Create your free profile in 5 minutes.
We'll WhatsApp you when a verified job matches.
How to Get to Motherwell
Transport Hub
Motherwell NU2 Taxi Rank (near Motherwell Shopping Centre)
Taxi Cost
R20–R25
Landmark
FAW Vehicle Manufacturers (Zone 2, Coega SEZ); Shoprite Distribution Centre (Markman Road, Markman Township); Coega Dairy (Zone 3, Coega SEZ); Motherwell Shopping Centre Retailers (Corner of Addo Road and Tyinira Street)
Getting to work in Motherwell is mostly by taxi. The Motherwell NU2 Taxi Rank, near Motherwell Shopping Centre, is your main hub. From Gqeberha CBD (Govan Mbeki Ave), expect R20–R25 and 35–45 minutes. From Korsten Taxi Rank, it’s R18–R22 and 30–40 minutes. If you're coming from Njoli Square (Zwide), it's R15–R20 and 25–30 minutes. For early shifts, always plan to leave extra early, as morning traffic can add time to your journey.
From Motherwell NU2 Taxi Rank, you can catch taxis directly to the Coega SEZ or Markman Industrial Township. For Coega, ask for taxis heading towards Zone 2 or Zone 3 where FAW and Coega Dairy are. For Markman, taxis will take you down Markman Road to the industrial area. If working at Motherwell Shopping Centre, it's a short walk from the NU2 rank.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering incoming calls from customers with a friendly and helpful attitude.
- Logging customer queries and complaints accurately into a computer system.
- Providing information about products or services for local retailers and manufacturers.
- Processing customer orders or scheduling deliveries for logistics companies.
- Resolving basic customer issues and escalating complex problems to supervisors.
- Updating customer records and ensuring all communication is documented.
- Making outbound calls for follow-ups or customer satisfaction surveys.
- Handling inquiries related to vehicle parts or dairy product distribution.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Call centre work in Motherwell typically involves 8 to 9-hour shifts, often on a rotational roster covering 5 or 6 days a week. You might work day shifts (e.g., 8 AM – 5 PM), evening shifts (e.g., 1 PM – 10 PM), or sometimes even night shifts for 24/7 operations, especially with larger companies in the Coega SEZ.
Salary Range
R5,200 – R8,500 per month
The salary for a Call Centre Agent in Motherwell ranges from R5,200 to R8,500 per month. This difference depends on the employer – larger companies in the Coega SEZ or Markman might offer more than smaller retail outlets. Your experience also plays a big role; entry-level positions start lower. Remember, the national minimum wage for 2026 is R28.79 per hour, so your earnings will always be above this. This range is based on real ShiftMate placement data in the Gqeberha area.
In Motherwell, Call Centre Agents can expect to earn R5,200–R8,500/mo. This is slightly lower than the Gqeberha CBD average (R6,000–R9,500/mo) but generally in line with the national average for entry-level roles.
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Gqeberha area. Actual pay may vary by employer.
Safety Tips for Motherwell
Motherwell is generally safe during the day, especially around busy areas like the shopping centre and taxi rank. However, crime can be higher in specific zones like NU8 and NU9. Avoid walking alone near Addo Road intersections after dark. For night shifts at Coega, always use employer-provided shuttles or arrange reliable, known taxi transport directly to your door for your safety.
How to Get Hired as Call Centre Agent in Motherwell
Steps to Apply
- 1Register for free on ShiftMate via WhatsApp – no CV needed to create your profile.
- 2Prepare your SA ID book/smart card and certified copies for potential interviews.
- 3Browse available call centre agent jobs in Motherwell on ShiftMate and apply easily.
- 4Be ready for a phone screening or in-person interview, often focusing on communication skills.
- 5Follow up politely after a few days if you haven't heard back from an employer.
Pro Tip
To boost your chances in Motherwell, make sure you register on the Coega SEZ Gateway to Opportunity database, even if you apply through ShiftMate. This shows you're serious about working in the area. Also, for Markman Industrial, don't underestimate the power of dropping a physical CV at security gates early on Monday mornings for general worker roles that might lead to call centre opportunities.
Walk-In Friendly?
Yes — walk-in at FAW Vehicle Manufacturers, Coega Dairy, Motherwell Shopping Centre Retailers.
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Frequently Asked Questions
How much does a call centre agent earn in Motherwell?
What do I need to get a call centre agent job in Motherwell?
Who is hiring call centre agents in Motherwell right now?
How do I apply for call centre agent jobs in Motherwell?
What are the working hours for a call centre agent in Motherwell?
Is Motherwell safe to work in?
Job Market in Motherwell
Motherwell's economy is strongly anchored by Automotive Manufacturing, Logistics & Warehousing, and FMCG Processing, thanks to the Coega SEZ and Markman Industrial. This means a steady demand for Call Centre Agents to handle customer service, order processing, and support for these growing sectors, as well as for local retail at Motherwell Shopping Centre.
Growing Industries:
Notable Employers in the Area:
FAW Vehicle Manufacturers, Shoprite Distribution Centre, Coega Dairy, Motherwell Shopping Centre Retailers
Where to Eat Near Work
Around the Motherwell NU2 taxi rank and Motherwell Shopping Centre, you'll find plenty of street vendors selling affordable and delicious options. Think warm amagwinya (vetkoek) and chips for R15 to R25. If you're working in the Coega SEZ, it's often best to rely on internal canteens or pack your own lunchbox, as food options can be limited and further away due to the zone's isolation.
Around the NU2 taxi rank and Motherwell Shopping Centre, street vendors sell affordable amagwinya (vetkoek) and chips for R15 to R25. Coega SEZ workers often rely on internal canteens or lunchboxes due to the zone's isolation.
Apply Now via WhatsApp
No CV needed. Just send us a message and we'll match you with the best call centre agent jobs in Motherwell.
Free to apply
No data charges
Response within 24 hours
Paid trial shifts
Pro Tip
To boost your chances in Motherwell, make sure you register on the Coega SEZ Gateway to Opportunity database, even if you apply through ShiftMate. This shows you're serious about working in the area. Also, for Markman Industrial, don't underestimate the power of dropping a physical CV at security gates early on Monday mornings for general worker roles that might lead to call centre opportunities.
Walk-In Friendly?
Yes — walk-in at FAW Vehicle Manufacturers, Coega Dairy, Motherwell Shopping Centre Retailers.
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Shiftmate is your first choice.
Post for free. We find great candidates fast. You trial them with no risk.
FREE JOB POSTINGS
Post as many jobs as you want, for free.
WE FIND CANDIDATES FOR YOU
We match and deliver great candidates in hours.
TRIAL THEM WITH NO RISK
Try before you commit. Pay only when you're happy.
Top Matches
Skilled. Available. Ready to work.
Delivered in hours.
Ready to Start Working in Motherwell?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.