Call Centre Team Leader Jobs in Tembisa

What It's Like Working as Call Centre Team Leader in Tembisa

Working as a Call Centre Team Leader in Tembisa in 2026 means being at the heart of Ekurhuleni’s bustling economic engine. The local economy in Tembisa is heavily influenced by the mega-distribution centres and manufacturing plants surrounding it, creating a constant demand for skilled blue-collar workers, including team leaders. You'll find colleagues commuting from within Tembisa, Ivory Park, and even further afield, all drawn by the job opportunities. The work culture is often fast-paced and results-driven, focused on efficiency and customer satisfaction, especially in logistics and FMCG. It's a role that requires resilience and good people skills, but it offers a stable income and a clear path for growth within Tembisa's expanding industrial landscape. Many see these roles as a vital step up in their careers within Tembisa.

How to Get to Tembisa

Commuting for a Call Centre Team Leader job in Tembisa usually involves the Tembisa Main Taxi Rank on Andrew Mapheto Drive as your central hub. Taxis to Kempton Park CBD cost R18–R22 (20-30 min), Midrand R20–R25 (25-35 min), and Ivory Park R12–R15 (15-20 min). Always leave early, especially for morning shifts, as traffic can be heavy towards industrial zones like Isando or Spartan.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

• Supervise call centre agents handling logistics, delivery, and product queries.
• Monitor team performance, ensuring service levels are met for customer satisfaction.
• Provide coaching and training to new and existing call centre staff members.
• Resolve escalated customer complaints related to product issues or delivery delays.
• Generate reports on call volumes, team productivity, and customer feedback.
• Implement company policies and procedures within the call centre environment.
• Coordinate with warehouse and dispatch teams for efficient query resolution.
• Manage shift rosters and agent schedules to ensure optimal coverage.

Requirements

• SA ID or valid work permit
• Reliable transport to the work location
• Willingness to learn and work hard
• Clear criminal record preferred

Pay Scale — General Application

Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.

Safety Tips for Tembisa

When working late shifts in Isando or Spartan, it's wise to avoid walking alone towards Andrew Mapheto Drive after dark. Stick to employer-provided shuttles or arrange group transport with colleagues. The area around Oakmoor station can also be risky during early morning hours, so always stay in well-lit, busy zones and be aware of your surroundings.

How to Get Hired as Call Centre Team Leader in Tembisa

Frequently Asked Questions

Job Market in Tembisa

Tembisa's economy is heavily driven by Logistics & Warehousing, FMCG Manufacturing, and Retail. The continuous expansion of mega-distribution centres and factories in areas like Clayville and Spartan creates high demand for call centre operations. This means a steady need for Call Centre Team Leaders to manage the teams handling customer queries for these growing industries.

Where to Eat Near Work

For lunch near Tembisa's work areas, especially in Spartan and Isando, local food trucks and informal vendors near factory gates are your best bet. A hearty kota or pap and stew typically costs between R25 and R40. Many larger warehouses and distribution centres also offer subsidized canteens, where you can grab a filling meal for around R20.

Workers in Spartan and Isando rely on local food trucks and informal vendors near factory gates. A hearty kota or pap and stew typically costs between R25 and R40. Many warehouses also have subsidized canteens offering meals around R20.