Looking for call centre agent jobs in Tembisa? Demand is steady, especially with growing logistics and retail companies needing customer support. You can earn between R5,200 and R8,500 per month. The quickest way to apply is through ShiftMate via WhatsApp – no CV needed. We connect you directly to employers hiring in and around Tembisa, making your job search simple and fast.
What It's Like Working as Call Centre Agent in Tembisa
Working as a Call Centre Agent in Tembisa in 2026 means being part of a vibrant, hardworking community. While many call centres are located in nearby Kempton Park, Isando, or Midrand, Tembisa provides a strong pool of dedicated workers. The local economy in Tembisa is buzzing, driven by its strategic location, and you'll find yourself commuting alongside many others heading to the logistics and retail hubs. The work culture is generally fast-paced and customer-focused, with a strong emphasis on teamwork. Demand for skilled communicators is high, especially with the continuous growth of e-commerce and logistics. You'll find that employers appreciate reliable individuals who can handle pressure. Life in Tembisa means a strong sense of community, and your colleagues will often be your neighbours, making the daily grind a bit more familiar and supportive.
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How to Get to Tembisa
Transport Hub
Tembisa Main Taxi Rank (Andrew Mapheto Drive)
Taxi Cost
R18–R22
Landmark
DSV Park Gauteng (R21 Expressway / Plumbago Business Park gates); Tiger Brands (Main security gate on Andre Greyvenstein Road); Takealot Distribution Centre (Bredell / Pomona logistics precinct)
Commuting from Tembisa is straightforward, mainly by taxi. The Tembisa Main Taxi Rank on Andrew Mapheto Drive is your central hub. Taxis to Kempton Park CBD cost R18–R22 (20–30 min) and to Midrand R20–R25 (25–35 min). For early shifts, aim to leave well in advance. While trains (Metrorail via Oakmoor or Tembisa stations) and Ekurhuleni bus services exist, taxis are often the most direct and frequent option for reaching specific industrial parks.
From Tembisa Main Taxi Rank, you'll typically take a taxi towards Kempton Park CBD or Midrand. For areas like Isando or Spartan, you'd transfer at Kempton Park CBD. Many call centres are located in business parks easily accessible from these main routes. Always confirm the exact address with your employer and ask for specific taxi drop-off points.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering incoming calls and responding to customer queries about products or services.
- Logging customer interactions and updating information accurately on computer systems.
- Resolving customer complaints efficiently, often for logistics or retail deliveries.
- Providing information on order status, product availability, or service updates.
- Handling customer feedback and escalating complex issues to senior agents or supervisors.
- Assisting with basic technical support or troubleshooting for common product issues.
- Processing customer requests, such as returns, exchanges, or account updates.
- Maintaining a professional and empathetic tone during all customer interactions.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Call centre work in Tembisa often involves various shifts to cover extended customer service hours. You can expect typical 8-hour shifts, like 08:00–17:00, 09:00–18:00, or even afternoon/evening shifts such as 12:00–21:00. Rosters usually include weekdays and some weekend work, with rotating off-days to ensure coverage for 7 days a week.
Salary Range
R5,200 – R8,500 per month
Call Centre Agent salaries in Tembisa typically range from R5,200 to R8,500 per month, based on ShiftMate placement data. This range depends on factors like the employer's size, the industry (e.g., a logistics call centre might differ from a retail one), and your experience. Entry-level roles usually start at the lower end, while experienced agents with good communication skills can earn more. Remember, all wages must meet the national minimum wage, which is R28.79 per hour in 2026.
In Tembisa, a Call Centre Agent earns R5,200–R8,500/mo. This is competitive, though slightly below the broader Ekurhuleni average of R6,000–R9,500/mo, which includes more corporate centres. Nationally, the average might reach R6,500–R10,000/mo.
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.
Safety Tips for Tembisa
Safety is important, especially when working late shifts. If your call centre is in Isando or Spartan, avoid walking alone towards Andrew Mapheto Drive after dark. Always use employer-provided shuttles or arrange group transport with colleagues. Be extra vigilant around Oakmoor station during early morning hours; stick to well-lit, busy areas.
How to Get Hired as Call Centre Agent in Tembisa
Steps to Apply
- 1Register free on ShiftMate via WhatsApp, providing your basic details – no CV needed.
- 2Browse available Call Centre Agent jobs in Tembisa and nearby Ekurhuleni areas.
- 3Apply directly through ShiftMate for roles that match your skills and availability.
- 4Prepare certified copies of your ID, matric certificate, and any relevant references.
- 5Attend any scheduled interviews, presenting yourself professionally and confidently.
Pro Tip
The best tip for landing a Call Centre Agent job in Tembisa is to focus on your communication skills during any interview. Practice speaking clearly, listening actively, and showing empathy. Highlight any experience handling difficult situations or working with diverse people. Many employers value a positive attitude and willingness to learn more than extensive experience.
Walk-In Friendly?
Yes — walk-in at Tiger Brands.
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Frequently Asked Questions
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Job Market in Tembisa
Tembisa's economy is heavily influenced by its proximity to OR Tambo International Airport and major logistics corridors. The growth in Logistics & Warehousing, FMCG Manufacturing, and Retail in areas like Spartan and Clayville directly fuels demand for Call Centre Agents. These industries require robust customer support for deliveries, product inquiries, and order management, creating consistent job opportunities for Tembisa residents.
Growing Industries:
Notable Employers in the Area:
DSV Park Gauteng, Tiger Brands, Takealot Distribution Centre
Where to Eat Near Work
For lunch, workers in the industrial areas around Tembisa often rely on local food trucks and informal vendors near factory gates. A hearty kota or pap and stew typically costs between R25 and R40. Many larger call centres or warehouses also have subsidized canteens offering meals around R20, which is a great budget-friendly option.
Workers in Spartan and Isando rely on local food trucks and informal vendors near factory gates. A hearty kota or pap and stew typically costs between R25 and R40. Many warehouses also have subsidized canteens offering meals around R20.
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Pro Tip
The best tip for landing a Call Centre Agent job in Tembisa is to focus on your communication skills during any interview. Practice speaking clearly, listening actively, and showing empathy. Highlight any experience handling difficult situations or working with diverse people. Many employers value a positive attitude and willingness to learn more than extensive experience.
Walk-In Friendly?
Yes — walk-in at Tiger Brands.
Why ShiftMate?
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- No recruitment fees
- Skills development
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