Call Centre Team Leader Jobs in Pomona

What It's Like Working as Call Centre Team Leader in Pomona

Working as a call centre team leader in Pomona in 2026 feels different from a Sandton or Midrand office environment — and that is not a bad thing. Pomona sits right on the edge of one of the fastest-growing logistics corridors in Gauteng, and the energy on the floor reflects that. Your agents are handling real pressure: customers wanting to know where their parcels are, drivers who missed a delivery window, cold-storage clients chasing time-sensitive stock. It is a working-class, get-it-done culture, and good team leaders are genuinely valued here. Most workers commute into Pomona from Tembisa, Kempton Park, and Daveyton, catching taxis from Kempton Park Taxi Rank on Pretoria Road and getting dropped along Pomona Road. The commute is manageable if you plan it — 25 to 35 minutes from Tembisa on a normal morning. Pomona itself does not have a big retail strip, so lunch is usually from the food trucks outside the business parks or the subsidised canteens inside the larger warehouses. The demand for team leaders in Pomona is real and consistent — e-commerce is not slowing down, and every new distribution centre that opens needs people who can run a floor.

How to Get to Pomona

The main departure point for Pomona is Kempton Park Taxi Rank on Pretoria Road, with local drops along Pomona Road. From Tembisa expect R18–R25 and 25–35 minutes. From Kempton Park CBD it is R14–R18 and 15–20 minutes. From Daveyton budget R25–R35 and up to 50 minutes. For early morning shifts, be at the rank by 05:30 — taxis fill fast and the industrial edges are poorly served by late-night routes.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

• Monitor real-time call queues and redistribute agents to manage peak delivery-query volumes.
• Coach agents on handling escalated parcel-tracking and failed-delivery complaints professionally.
• Compile end-of-shift performance reports covering AHT, FCR, and agent attendance for management.
• Conduct daily team huddles briefing agents on new logistics client scripts or policy changes.
• Manage agent leave schedules to maintain minimum floor coverage during weekend dispatch surges.
• Escalate unresolved courier or e-commerce client complaints to operations management timeously.
• Identify underperforming agents and initiate structured coaching plans to meet KPI targets.
• Liaise with warehouse floor supervisors to align call centre messaging with live stock or delivery updates.

Requirements

• SA ID or valid work permit
• Reliable transport to the work location
• Willingness to learn and work hard
• Clear criminal record preferred

Pay Scale — General Application

Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.

Safety Tips for Pomona

Pomona Road and the R21 intersections carry heavy truck traffic with almost no pedestrian infrastructure — never walk along these roads, especially in the dark. Night shifts are common in this area, so confirm before accepting a role that your employer or agency provides transport home. During daylight hours inside the business parks, Pomona is a safe, well-secured working environment.

How to Get Hired as Call Centre Team Leader in Pomona

Frequently Asked Questions

Job Market in Pomona

Pomona's economy is driven by e-commerce logistics, air freight, and courier services — all clustered around OR Tambo Airport. Every new distribution centre or freight hub that opens generates call centre support roles, and team leaders are needed to manage the agents handling the surge in delivery queries. Demand for this role in Pomona is structurally high and growing.

Where to Eat Near Work

Food trucks park regularly outside Plumbago Business Park and other major logistics hubs, serving hot plates — think pap, stew, or chicken and chips — for around R40. If your employer operates from one of the larger modern warehouses, check whether there is an internal subsidised canteen; many offer hot meals for under R30, which makes a real difference over a full working month.

Food trucks regularly park outside major logistics hubs like Plumbago Business Park, selling hearty R40 plates of food. Furthermore, many of the modern mega-warehouses feature internal subsidized canteens, offering their workers nutritious hot meals for well under R30.