Call Centre Customer Service Representative Jobs in Pomona

What It's Like Working as Call Centre Customer Service Representative in Pomona

Working as a call centre customer service representative in Pomona in 2026 means being part of one of Gauteng's most energetic economic zones. Pomona sits right on the doorstep of OR Tambo International Airport, and the rapid growth of e-commerce has turned this suburb into a hive of warehouses, distribution centres, and freight operations that all need people answering phones and resolving queries. The workers who fill these roles commute in from Tembisa, Kempton Park, Daveyton, and even parts of the East Rand — the Kempton Park Taxi Rank on Pretoria Road is the main gathering point each morning. Pomona itself is not a residential suburb in the traditional sense; it is a working industrial node, and the atmosphere reflects that — purposeful, fast-paced, and practical. Call centre teams here tend to be young, multilingual, and motivated, since the companies they support move millions of rands worth of goods every single day. Demand for this role in Pomona is not slowing down. As more South Africans shop online and more freight moves through OR Tambo, the need for calm, clear-spoken customer service staff keeps growing. It is a solid foot in the door.

How to Get to Pomona

The main departure point is Kempton Park Taxi Rank on Pretoria Road, with local drops along Pomona Road. From Tembisa, expect R18–R25 and 25–35 minutes. From Kempton Park CBD it is R14–R18 and 15–20 minutes. From Daveyton, budget R25–R35 and 40–50 minutes. For early 06:00 shifts, leave home by 05:15 to be safe.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

• Answering inbound calls from customers tracking e-commerce deliveries across Gauteng and nationally.
• Logging delivery complaints and escalating urgent courier issues to the operations floor.
• Updating customers on shipment statuses using internal logistics tracking software.
• Processing order amendments or cancellations for clients of Pomona-based distribution centres.
• Responding to WhatsApp and email queries from business clients of freight and supply chain companies.
• Completing call wrap-up notes accurately in the CRM system after every customer interaction.
• Liaising with warehouse supervisors to resolve last-mile delivery discrepancies for local clients.
• Meeting daily call handling targets and quality scores set by team leaders on shift.

Requirements

• SA ID or valid work permit
• Reliable transport to the work location
• Willingness to learn and work hard
• Clear criminal record preferred

Pay Scale — General Application

Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.

Safety Tips for Pomona

Pomona Road and the R21 intersections carry heavy truck traffic with very poor pedestrian infrastructure — never walk along the road edge, especially in the dark. Night shift workers must confirm that their employer or agency provides transport, as local taxis stop running early on the outer industrial edges of Pomona.

How to Get Hired as Call Centre Customer Service Representative in Pomona

Frequently Asked Questions

Job Market in Pomona

Pomona's economy is anchored by e-commerce logistics, air freight, and courier services — all clustered near OR Tambo Airport. These industries depend on real-time customer communication, which means consistent, growing demand for call centre representatives who can handle delivery queries, complaints, and tracking requests efficiently across high call volumes.

Where to Eat Near Work

Food trucks regularly park outside major logistics hubs like Plumbago Business Park, serving hearty hot plates for around R40 — good value for a full meal. If your employer operates one of the modern mega-warehouses in the area, check whether they have an internal subsidised canteen; many offer hot meals for under R30.

Food trucks regularly park outside major logistics hubs like Plumbago Business Park, selling hearty R40 plates of food. Furthermore, many of the modern mega-warehouses feature internal subsidized canteens, offering their workers nutritious hot meals for well under R30.