Call Centre Agent Jobs in Pomona

What It's Like Working as Call Centre Agent in Pomona

Working as a call centre agent in Pomona in 2026 means being part of one of the most energetic economic zones in Gauteng. Pomona sits right on the edge of the OR Tambo logistics belt, and the sheer volume of parcels, freight, and courier activity passing through here every day creates real, consistent demand for people who can handle customer queries calmly and efficiently. Most agents commute in from Tembisa, Kempton Park, and Daveyton, catching taxis from Kempton Park Taxi Rank on Pretoria Road and dropping along Pomona Road. The work culture in Pomona's call centres tends to reflect the urgency of the logistics world around them — things move fast, targets are real, and supervisors notice people who show up on time and stay composed on difficult calls. Pomona is not a glamorous suburb, but it is a working one, and there's a genuine sense that the area is growing. New warehouses are going up, new operations are starting, and that means new support roles opening regularly. For someone looking to build a customer service career close to home in Ekurhuleni, Pomona is a genuinely good place to start.

How to Get to Pomona

The main departure point is Kempton Park Taxi Rank on Pretoria Road, with taxis dropping along Pomona Road. From Tembisa, expect R18–R25 and 25–35 minutes. From Kempton Park CBD, it's R14–R18 and 15–20 minutes. From Daveyton, budget R25–R35 and up to 50 minutes. For early 06:00 shifts, leave home by 05:00 from Daveyton — taxis run thin that early.

About This Role: Call Centre Agent

Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.

Key Duties & Responsibilities

• Handle inbound calls from customers tracking parcels through the OR Tambo logistics corridor.
• Log delivery complaints and escalate failed drop-offs to the relevant courier operations team.
• Update customer order statuses on internal systems for e-commerce and freight clients.
• Make outbound confirmation calls to recipients ahead of scheduled same-day deliveries.
• Assist customers with returns and refund queries for major e-commerce platform clients.
• Capture call notes accurately on CRM systems used by logistics and supply chain employers.
• Liaise with warehouse floor supervisors to resolve urgent customer delivery disputes.
• Meet daily call volume and quality targets set by team leaders on rotating shift rosters.

Requirements

• Clear English communication (verbal and written)
• Computer literate — typing speed 30+ WPM
• Matric certificate
• Ability to work under pressure

Pay Scale — Call Centre Agent

Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.

Safety Tips for Pomona

Pomona Road and the R21 intersections carry heavy truck traffic with very poor pedestrian infrastructure — never cross these roads carelessly, especially in the dark. Night shifts are common in this area, and local taxis stop running early on the outer industrial edges. Always confirm your employer or agency provides safe transport home after late shifts before you accept the job.

How to Get Hired as Call Centre Agent in Pomona

Frequently Asked Questions

Job Market in Pomona

Pomona's economy is driven by e-commerce logistics, air freight, and courier services — all clustered around the OR Tambo Airport corridor. This creates sustained demand for call centre agents who support parcel tracking, delivery queries, and customer complaints. As Takealot, DHL, and Kuehne+Nagel expand their Pomona footprints, the need for customer-facing support staff grows with them.

Where to Eat Near Work

Food trucks park regularly outside Plumbago Business Park and other major logistics hubs, selling filling hot plates — rice, stew, pap — for around R40. Many of the larger warehouses and modern logistics facilities in Pomona also run subsidised canteens where workers can get a hot meal for well under R30. Ask about canteen access when you're offered the role.

Food trucks regularly park outside major logistics hubs like Plumbago Business Park, selling hearty R40 plates of food. Furthermore, many of the modern mega-warehouses feature internal subsidized canteens, offering their workers nutritious hot meals for well under R30.