Call Centre Quality Analyst Jobs in Kempton Park

What It's Like Working as Call Centre Quality Analyst in Kempton Park

Working as a call centre quality analyst in Kempton Park in 2026 puts you right in the middle of one of Gauteng's busiest economic corridors. Kempton Park sits 25 kilometres from the Johannesburg CBD and is anchored by OR Tambo International Airport, which pulls in logistics companies, freight forwarders, and e-commerce giants from across the country. The result is a steady, real demand for quality assurance professionals who understand fast-moving customer service environments — not a boom-and-bust situation. Most analysts commute from Tembisa, Ivory Park, or Alexandra, catching taxis from the Kempton Park Taxi Rank on Pretoria Road. The work culture in Kempton Park's contact centres tends to be practical and output-focused — your scorecard numbers matter, and good analysts get noticed quickly. Office environments are generally modern, especially in the newer business parks around Spartan and Plumbago. Lunch breaks are social, with colleagues often sharing home-cooked food since budget options inside some precincts are limited. Kempton Park rewards people who show up consistently and take the QA work seriously — there is real room to grow into team leader or training roles within a year or two.

How to Get to Kempton Park

The main departure point for Kempton Park is the taxi rank on Pretoria Road. From Tembisa, expect R16–R22 and 20–30 minutes. From Ivory Park, budget R18–R24 for a 25–35 minute trip. From Alexandra, the fare runs R22–R28 with a 35–45 minute journey. For early 07:00 shifts, aim to leave home by 06:15. The Gautrain does not serve Kempton Park CBD directly — Rhodesfield station is the closest stop for airport-precinct roles.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

• Listen to recorded courier and logistics customer service calls and score them against quality rubrics.
• Complete standardised call evaluation scorecards for each agent assessed during your shift.
• Identify recurring errors in order-tracking or delivery-query calls and report them to supervisors.
• Provide written, constructive feedback to call centre agents after each evaluation session.
• Compile weekly quality assurance reports for team leaders and operations managers.
• Attend calibration sessions to align scoring standards with other analysts and QA managers.
• Flag compliance risks on calls involving billing disputes or aviation-related customer queries.
• Track agent improvement trends over time and update performance dashboards accordingly.

Requirements

• SA ID or valid work permit
• Reliable transport to the work location
• Willingness to learn and work hard
• Clear criminal record preferred

Pay Scale — General Application

Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.

Safety Tips for Kempton Park

Kempton Park is generally safe during business hours in the CBD and established business parks. Avoid walking between Isando or Spartan and the Kempton CBD taxi rank after 18:00. The underpasses and areas beneath the R21 bridges are known mugging hotspots. For any night shift linked to airport or Pomona warehouse operations, always use employer-arranged shuttle transport.

How to Get Hired as Call Centre Quality Analyst in Kempton Park

Frequently Asked Questions

Job Market in Kempton Park

Kempton Park's economy runs on three engines: OR Tambo-linked aviation and aerospace services, e-commerce logistics anchored by major distribution centres, and international freight forwarding through Spartan and Isando. All three generate high-volume customer contact operations that need quality analysts to maintain service standards — making this one of the more stable entry-level professional roles in the area.

Where to Eat Near Work

Food trucks in Spartan and Isando cater well to workers on a budget — expect R35 for a bunny chow and R40 for pap and stew. Inside the airport precinct, affordable options are scarce, so most workers bring lunch from home. The Kempton Park CBD has several takeaway spots along Pretoria Road for those working closer to the centre.

Food trucks in Spartan and Isando cater specifically to factory workers, offering R35 bunny chows and R40 pap and stew. Inside the airport precinct, budget options are scarce, so workers usually bring lunch from home.