Call Centre Customer Service Representative Jobs in Chloorkop

What It's Like Working as Call Centre Customer Service Representative in Chloorkop

Working as a call centre customer service representative in Chloorkop in 2026 means being part of a surprisingly busy industrial corridor that most people outside Ekurhuleni don't know about. Chloorkop sits about 25 kilometres from the Johannesburg CBD, but it has its own economic rhythm — heavy trucks rolling along Zuurfontein Road from early morning, workers streaming off taxis from Tembisa, Ivory Park, and Kempton Park, and the hum of the Lords View Industrial Park operating at full pace. Most call centre workers commuting into Chloorkop come from Tembisa or Ivory Park, catching taxis from the Tembisa Taxi Rank on Oakmoor/Sangweni Road and dropping along Zuurfontein Road. The work culture in Chloorkop's call centres tends to be no-nonsense and target-driven, but the teams are tight-knit — you'll quickly get to know your colleagues on rotation. Because Chloorkop straddles both old industrial and modern FMCG operations, the types of calls you handle are varied and genuinely interesting. It's not glamorous work, but it's stable, indoors, and in a part of Ekurhuleni that is actively growing. Demand for customer service staff here has held steady, and workers who perform well often get absorbed into permanent roles within six to twelve months.

How to Get to Chloorkop

The main departure point for Chloorkop workers is the Tembisa Taxi Rank on Oakmoor/Sangweni Road. From Tembisa, expect R15–R20 and 15–25 minutes. From Kempton Park CBD, taxis cost R16–R22 and take 20–30 minutes. From Midrand or Ivory Park, budget R18–R24 and 25–35 minutes. Taxis drop along Zuurfontein Road. For early 06:00 shifts, leave home by 05:15 to be safe.

About This Role: General Application

We have various entry-level and skilled positions available in this area. Apply now and our team will match you with suitable opportunities based on your skills and experience.

Key Duties & Responsibilities

• Answering inbound calls from customers querying FMCG product deliveries and order statuses.
• Logging waste collection complaints from EnviroServ clients and escalating unresolved issues promptly.
• Processing customer orders and updating records on the company's CRM or SAP system.
• Following up on outbound calls to confirm delivery schedules for Lords View Industrial Park clients.
• Handling billing queries and directing customers to the correct department or supervisor.
• Maintaining accurate call logs and completing after-call wrap-up notes within set time targets.
• Communicating with dispatch and logistics teams to resolve last-mile delivery problems for customers.
• Meeting daily call targets and quality scores as monitored by team leaders on shift.

Requirements

• SA ID or valid work permit
• Reliable transport to the work location
• Willingness to learn and work hard
• Clear criminal record preferred

Pay Scale — General Application

Pay rates are estimates based on South African sectoral determinations and market data for the Ekurhuleni area. Actual pay may vary by employer.

Safety Tips for Chloorkop

Zuurfontein Road carries heavy truck traffic throughout the day — always use the pavement and stay alert when crossing. Air quality near the chemical plants and landfill can be poor on still days. After dark, stick to the main lit taxi routes and avoid walking near the landfill edges. Travel with colleagues where possible on late shifts.

How to Get Hired as Call Centre Customer Service Representative in Chloorkop

Frequently Asked Questions

Job Market in Chloorkop

Chloorkop's economy is driven by chemical manufacturing (NCP Chlorchem), waste management (EnviroServ), and FMCG logistics (Unilever and Lords View tenants). All three industries generate high volumes of customer queries, delivery disputes, and compliance calls — creating consistent, year-round demand for call centre customer service representatives to support their operations.

Where to Eat Near Work

Informal traders along Zuurfontein Road and near the Phomolong township entrance sell filling street food — think pap and vleis, vetkoek, and grilled chicken — for R20 to R35. If you're working inside Lords View Industrial Park, outside vendors aren't permitted, so pack your own lunch or use the internal canteen to keep costs down.

Informal traders along Zuurfontein Road and near the Phomolong township entrance sell affordable street food ranging from R20 to R35. Workers inside Lords View usually rely on internal canteens or bring their own lunch, as outside vendors are strictly restricted.